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A £20 goodybag, giffgaff labs and much more revealed

former giff-staffer
Hi all,

 

Gosh, there is so much to reveal in this blog post I hardly know where to start...

 

First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.

 

We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.

 

Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 

 

As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 

 

A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.

 

Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?

 

We think the solution can be found in what we like to call 'giffgaff labs' Smiley Happy

 

What is goodybag labs you ask me?

 

Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 

 

The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 

 

The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 

 

This way you don't have to worry about big bills and you pay exactly for what you need.

 

I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.

 

In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.

 

We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.

 

And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.

 

And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.

 

To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.

 

I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.

 

Cheers,

 

Vincent
132 Comments
graduate

I'm in love!

 

I'm definitely digging the extra 50 minutes on the £10 and the reduction of the price of the £35 to £30.

 

Contract? Who needs a blinking contract?! Excellent work again guys!

top cat

thank you very much vincent.

aspirant

Nice one Vincent, cheers.

Thank you vincent, top man.
Butterfly
N/A

I am waiting to join giff gaff in december when my current contract finishes, cant wait ...giff gaff seems fantastic and these new goodybags are awesome but as i text abroad alot, and call pakistan alot, i would appreciate if at least some international texts could be added to the goodybags as i do understand that international calls cannot and how about bringing down the international rate to 10p in line with other international sims like lebara and nomi...then giff gaff would be truly awesome xx

trainee

Superb news. Still loving being on giffgaff - I'm saving so much money over O2 Simplicity.

trainee

Delighted to see that Giffgaff is really living up to its aims - and listening!  I've converted most of my family!


vincent wrote:
Hi all,

 

Gosh, there is so much to reveal in this blog post I hardly know where to start...

 

First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.

 

We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.

 

Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 

 

As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 

 

A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.

 

Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?

 

We think the solution can be found in what we like to call 'giffgaff labs' Smiley Happy

 

What is goodybag labs you ask me?

 

Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 

 

The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 

 

The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 

 

This way you don't have to worry about big bills and you pay exactly for what you need.

 

I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.

 

In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.

 

We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.

 

And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.

 

And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.

 

To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.

 

I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.

 

Cheers,

 

Vincent

 

navigator

Well done, Vincent and team. This news will be welcomed by the giffgaff community. And i'm just in time to queue up another half-price goodybag. Can't be bad! Thank you. 

navigator

I would like to say I'm pleased with the new announcement, with the new £20 Goodybag, the giffgaff goody'labs' and the extended free internet for PAYG users. They are all really good offers but that final point, about free internet, is where it sticks a little for me.

 

You see, I've just queued some half-price goodybags, for the sole purpose of making sure I had uninterrupted internet data past the 1st of October deadline. I don't really use many calls or texts as I've only used about 28 minutes of call time, and about  a dozen texts, since I joined on the 20th of July.

 

Now, if I had let my goodybags lapse, I would have saved myself £10. I know it doesn't sound a lot, but wouldn't of had to pay it out at all if giffgaff had mentioned this possible extension earlier.

 

Can anybody tell me if giffgaff may, as they have on other prior occasions, extend the free internet for a few more months?

Or when the free internet offer will ultimately end for good?

 

Still loving the giffgaff, andy

aspirant

@iceqntrider If the goodybags were intended to cover October it would've been better to wait until the 30th or 31st of August. Still just do your best to enjoy the extra allowances, you never know you might find use for them. Robot Happy