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A £20 goodybag, giffgaff labs and much more revealed

former giff-staffer
Hi all,

 

Gosh, there is so much to reveal in this blog post I hardly know where to start...

 

First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.

 

We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.

 

Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 

 

As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 

 

A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.

 

Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?

 

We think the solution can be found in what we like to call 'giffgaff labs' :)

 

What is goodybag labs you ask me?

 

Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 

 

The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 

 

The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 

 

This way you don't have to worry about big bills and you pay exactly for what you need.

 

I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.

 

In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.

 

We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.

 

And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.

 

And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.

 

To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.

 

I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.

 

Cheers,

 

Vincent
132 Comments
sensei

Love the fact that Giffgaff have decided to offer the £20 goodybag.  It might make me think on just how many minutes I now use calling none giffgaff numbers, however I can't see myself changing from the unlimited package.

 

My partner loves the fact that the £10 goodybag is changing.  The only problem is that she struggles to use the 100mins, but like she said it is nice to know that the mins are there if you need to use them.

navigator

 


syorksdeano wrote:

 

Love the fact that Giffgaff have decided to offer the £20 goodybag.  It might make me think on just how many minutes I now use calling none giffgaff numbers, however I can't see myself changing from the unlimited package.

 

My partner loves the fact that the £10 goodybag is changing.  The only problem is that she struggles to use the 100mins, but like she said it is nice to know that the mins are there if you need to use them.

 


 

Could your partner just go without a goodybag if her call usage is so low, as I'm going to start doing, or does she still make good use of the unlimited texts, data, and the free GtoG calls?

 

HTH, andy

sensei

iceqntrider

 

She makes use of the extras of the goodybags like the free texts.  Having said that she was quite close this month to using all her minutes....well she has used them all now because due to some fault with Giffgaff she has lost her goodybags 

novice

great news. Still love to see something on blackberry as kids (cough) including me use them

trainee

W00000T!!!. The tenner goodybags increase is mint!! 

 

100 minutes was not quite enough for me and I was running out a week early, so this has just sorted me right out.

 

I love Giff-Gaff, and I am recommending you to absolutely everybody......I don't shut up about giffgaff every time someone pulls there phone out there pocket.....They must be getting sick of hearing about it!!  But I shall not quit until they are all GiffGaffed up to the eyeballs and I can call my entire phonebook for freeeeeeeeeeeeee!!

graduate

Bravo!

 

Love the changes, should be able to get more people on giffgaff now!

 

Thanks :)

trainee

It makes me glad I am leaving giffgaff now, that £5 labs goodybag is a load of rubbish and with the £20 one you have only catered for the high end user.

 

For ages I have been wanting to see a goodybag with just mins and texts in it. But it appears giffgaff are just interested in high end users.

newcomer

Glad to see that the gap between the £15 and £30 goodbags has been filled. giffgaff labs is exciting stuff!

Keep up the good work guys!

newcomer

rstevenson on 31-August-2010 10:00

 

"It makes me glad I am leaving giffgaff now, that £5 labs goodybag is a load of rubbish and with the £20 one you have only catered for the high end user.

 

For ages I have been wanting to see a goodybag with just mins and texts in it. But it appears giffgaff are just interested in high end users."

 

Is the £10 Goodybag aimed at high-end users? What do you want, £5 a month for calls & texts?

navigator

Something with 50 mins and 50 texts would suit my use.