A £20 goodybag, giffgaff labs and much more revealed

vincent · ‎27-08-2010

Hi all,

Gosh, there is so much to reveal in this blog post I hardly know where to start...

First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.

We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.

Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag.

As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet.

A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.

Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?

We think the solution can be found in what we like to call 'giffgaff labs' :)

What is goodybag labs you ask me?

Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another.

The idea for the first 'labs goodybag' comes from reading your feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out.

The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark.

This way you don't have to worry about big bills and you pay exactly for what you need.

I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.

In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.

We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.

And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.

And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.

To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.

I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.

Cheers,

Vincent

mooregar · ‎01-09-2010

THE WAY THING ARE GOING WIFE G IT SEEMS THAT THEY ARE GETTING BETTER AN BETTER,I MEAN WHEN I 1ST GOT MY SIM IT ALREADY HAD 35 CALL CREDIT AND A BOUGHT A £10(5)GOODY BAG AND I STILL HAVE 50 MINS LEFT PLUS ALL THE TXT I WANT,THE ONLY THING IM MOANIN AT IS NOW U GET 150MINS FOR A TENNER GOODY BAG,COUD THAT NOT HAVE INCLUDED ME WHO ONLY ACTIVATED A FEW DAYS AGO,AND AS FOR THAT OTHER GUY SAYIN ASDA ARE JUST AS GOOD,WELL MY GOOD CHUM,WE DONT GET ASDA MOBILE AWAY UP HERE IN THE WILDS OF GLASGOW,SCOTLAND.GIFFGAFF WILL DO WELL IF THEY DONT FORGET THE SMALL PEOPLE LIKE MYSELF WHO NEEDS A FONE BUT CANT AFORD THE BIGGER COMPANYS.I WAS WIFE VODA FOR YEARS AND FOR 5 POUND A WEEK I WAS LUCKY IF I WOUD GET FREE WEEKEND CALLS,PLUS WHEN I CROSSED NETWORK TO O2,3 OR WHOEVER,IT WAS ABOUT 25P A MIN,AND 12P A TEXT,IF UR A NORMAL PERSON U WOUD HAVE TO BE STUPID NOT TO SEE THE ADVANTAGES OF GIFF GAFF,OK THERE STILL HAVIN A FEW PROBS WIFE P.A.C.S AND ACTIVATIONS,BUT THEY ARE NEW GIVE IT A DFEW WEEKS AND MOST PPL WILL BE SINGING THERE PRAISES,LIKE ME...

abc123 · ‎01-09-2010

Great news about all of this :) loving the 1p texts and 2p per minute goodybag and the extra on the £10 goodybag ;) although I would really love something in the goodybag for MMS but if you can't don't worry, cause the goodybags are still quite amazing ;)

kickstart · ‎01-09-2010

I agree with loveabitofpizza - The £10 goodybag has become perfect for me now!

and to think I nearly went on Tesco!

dimitry · ‎01-09-2010

Love it!!!

The £20 goodybad is exactly what I was thinking about, it fills the gap beautifuly!

And as a user of the Unlimited Goodybag, first of all Thank you for the summer sale which was fantastic and for reducing it to £30!

I am an avid supporter of giffgaff and will continue to promote it to my people!

All the best,

D.

Chris___ · ‎01-09-2010

You need a 5 pound per month internet bag.

khairul · ‎02-09-2010

@danielscott :

So what use is the £15 to you? (Friendly question, no hostility)

khairul · ‎02-09-2010

GREAT NEWS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you queue up a £5 half-price goodybag, it would give you 150 minutes!

http://community.giffgaff.com/t5/Discuss-giffgaff-Questions-and/Amount-of-minutes-on-a-queued-10-goo...

razor · ‎02-09-2010

Hi, how about giving back a percentage of goodybag minutes back if you have some minutes left when your goodybag expires! For example 2p a minute back, i.e., if you've got 20 mins left when your goodybag expires, give back 40p towards your next googybag purchase!!

gilesjuk · ‎02-09-2010

Why not have sliders for calls, texts, mms, data, voicemail?

Then you can drag the sliders and set the exact amount of services you require (dragging all the way to the right would specify 'unlimited'). A monetary value can then be calculated and the user can then proceed with paying for the 'custom' goodybag.

I've seen a similar system on 3. But it was more for tailoring your tariff on your contract, but it would be useful to be able to do this each month on Giffgaff.

rstevenson · ‎02-09-2010

@khairul

I can think of plenty things £15 can be used for such as excluded calls, picture messages, ringtones, mobile games.

To name but a few.

My partner danielscott does not post here any more so I am answering the question.