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A £20 goodybag, giffgaff labs and much more revealed

former giff-staffer
Hi all,


Gosh, there is so much to reveal in this blog post I hardly know where to start...


First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.


We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.


Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 


As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 


A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.


Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?


We think the solution can be found in what we like to call 'giffgaff labs' Smiley Happy


What is goodybag labs you ask me?


Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 


The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 


The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 


This way you don't have to worry about big bills and you pay exactly for what you need.


I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.


In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.


We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.


And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.


And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.


To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.


I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.





Hello everybody

I agree with “madhup” above. I think that giff gaff should consider low-end users like me and others who have just  the basic old mobile-- without Internet connection -- but would appreciate a basic call and text allowance of say, 100 minutes voice and unlimited [?]  Text calls, without any Internet usage.  Could this be possible for 5 pound goody bag?  Am I asking too much?  Whilst posting this, I think that giff gaff is the best thing since sliced bread!


I would like to agree with adriennehoward above.  I only have a cheap mobile phone and use it sparingly so a special goodybag for low users would be very good.  Apart from that, I love it too!

ben cusick

i've got an idea, Hows about sorting facebook texts out, twitter works fine so why not facebook, surely youve had enough time to work out the problems???

Vince, I think the £20 a month is ok.. It's not bad, however, why don't you go head to head with the Three Network?? Three offer 2000 mins, 5000text, 5000three to three calls and 1gb of internet all for £25 a month. The three network also tie you in for twelve months! We should match this, the plus points is us (giffgaff don't tie anyone into a contract of anysort).. Also, I could help you expand Giffgaff. I formely worked for o2. I think if you had a stand in shopping malls, employed two to three members at each stand, we could retail the simcards for £2 each. Help the and explain to the customer the goodybags, select and activate the simcards and settings on their mobiles.. . I believe I could grow giffgaff really well and efficiently! This would be really easy, as I could move customers from other network, coach them through how to get pac codes and pamper the customer.. Rubbish networks such as lebara are also successful at this.. Does this not round like an exciting operation?

i think giffgaff should do free voice maill


in response to asif_iqbal - I believe it is charged at the same price as normal calls (8p per minute) but if you have a goodybag then it should be charged as 1 minute.


so can i still get a half price goodybag if i order my sim before the cutoff date of 5 sept?


rstevenson wrote:


My partner danielscott does not post here any more so I am answering the question.


A modest personal suggestion, if I may:


please stop insulting people's intelligence





This £20 goodybag will be excellent, is it unlimited internet or only till December ??


It will be unlimited internet. The only thing that changed in Dec is that internet access without a goodybag becomes chargeable