Knowledge Base

A £20 goodybag, giffgaff labs and much more revealed

former giff-staffer
Hi all,


Gosh, there is so much to reveal in this blog post I hardly know where to start...


First of, as always a thank you to everyone for the fantastic feedback and support you continue to give giffgaff. It really is what makes giffgaff giffgaff.


We've always said that we want to keep things simple here at giffgaff and that is what we'll continue to try and do. That's also why we've initially said we did not want to add any more goodybags until we had seen how well they fared and to keep things simple.


Well, I can tell you goodybags have been extremely well received and on top of that we have been overwhelmed with great suggestions for implementing even more goodybags. Most notably a £20 goodybag to fill the gap between our brilliant £15 goodybag and our truly unlimited £35 goodybag. 


As always we have taken your feedback on board and can now reveal we are implementing a brand new £20 goodybag as of September the 6th, which will include 600 minutes, unlimited texts and unlimited mobile internet. 


A special thanks should go out to englishbeer, xpz393, tobyriding and ragnorak for championing this idea. Thanks guys for your continued effort and support of giffgaff. As always, much appreciated.


Over the last couple of Months many more great ideas for what a goodybag should or shouldn't contain have come up in the community. But of course we can't implement them all, as that would get rather messy. As we want to stick to simplicity but somehow still offer choice and implement community suggestions, how do we do that?


We think the solution can be found in what we like to call 'giffgaff labs' Smiley Happy


What is goodybag labs you ask me?


Well, it is a goodybag that continuously changes. It never stops evolving and with great input from the community we can try out new ideas very quickly. Each time we come up with an idea together, we run the goodybag for two or three Months and see how successful it is and then implement another. 


The idea for the first 'labs goodybag' comes from reading your  feedback. On quite a few occasions we found comments from people saying that their usage wasn't always predictable. Some months you use much more minutes than others. Which made the choice for which goodybag to buy harder as you did not want to run out. 


The first goodybag to come out of the giffgaff labs hopes to fulfil the need for variable use and at 2p a minute and 1p per text for £5 a Month we feel we've hit just the right mark. 


This way you don't have to worry about big bills and you pay exactly for what you need.


I hope you all like it and although we have a few other giffgaff labs goodybags in mind, we would love your ideas on what you would like to see. Giffgaff labs is truly a new platform for innovation where we're happy to trial new and different ideas. So head over to the contribute section of our forum and flesh out your own ideas with the help of the rest of our community.


In addition to all of this, we have even more good news for you as we have changed a few of our existing goodybags.


We improved our £10 goodybag, which now contains an additional 50% more minutes, bringing it up to 150 minutes.


And we created even better value by bringing our £35 goodybag down to £30 for a truly unlimited experience.


And on top of all of this, we've decided not to forget our those members who do not use our goodybags and extended the free 100mb a day mobile internet until the 1st of December.


To give a few more days to implement all of these changes, we will continue to run with the half price goodybags until September the 5th.


I am very excited to see your ideas for giffgaff labs in the coming Months and hope all this has put a smile on everyone's face.





I think the £20 goodybag was a wise choice, and the news about the £10 goodybag was the greatest thing so far!


I love free internet.  Please, please keep it going!


wow, hate living in the sticks, only just found giff gaff today!! please please please keep championing free data usage!!!! LOVE GIFF GAFF AND THE GOODY BAGS!!!




I've got a £5 labs bag but I don't seem to be able to make calls, can you help?


Here is a link to another person having the same issue.


Hopefully some of the advice being given maybe of help to you too?


Hope that Helps, andy


twhiteside do you have any other credit on your account than the goodybag? as you will need some!


The 5 pounds goodybag gives you 2p per minute calls and 1p texts.  You need to have more than 5 pounds credit, as the labs goodybag acts like 'line rental', converting any credit you have or put on the phone to this much lower rate. So, the labs goodybag costs 5 pounds, but gives you the unbelievable rate of 2p per minute calls 1p texts - you need to top up if you have no existing credit. Top up by a tenner, that's a  thousand texts or 500 minutes or any combination of the two!

Not bad for a total of 15 pounds!


I know I have repeated but I hope this helps


What about a oldies goodybag with no text and 50 mins for £5 plus a bit of internet


you already get more than that


50min*8p = £4 credit with 100mb/day unl text/calls to other gg members


any chance, come december when the free internet stops, of a £5 goodybag giving just unlimited internet? For the few calls and texts I make, I'd be better off paying full price for them, but I use 5-10mb each day checking email.