Get Help

A first birthday update.....

handy giff-staffer

Believe it or not giffgaff launched its beta service nearly a year ago on 25th Nov 2009 and so I thought it would be good idea to share with you what we have planned in the countdown to our first birthday and beyond.


There’s been a lot happening here at the Old Rectory and the team has been very busy, from developing new products and rationalising old ones, to getting our facebook community to help us spread the word.


If you ‘Like’ giffgaff on facebook, then you have probably seen us adding extra minutes to our £10 goodybag.  We asked our facebook community to help us spread the word about giffgaff – the more they spread the word and the more “Likes” we got, the more minutes we added to the £10 goodybag. The good news is that we hit every target we set , so we’ve been able to add an extra 100 minutes.


So the £10 goodybag will have250 UK minutes, unlimited text and mobile internet for just £10 for any member buying it between 15th November and 31st December 2010.  It’s a special offer to say thanks for spreading the word.


We’re also going to be updating our giffgaff Labs offer – our current 2p calls / 1p text Lab will be replaced with an exciting new one at the beginning of December.  I can’t reveal too much about it at this stage, except to say it’s called “Hokey Cokey” and the fact that it’s quite unlike any product on the market today. Watch the blog for more details.


Remember too that we’re reaching the end of our second payback points earning period , so points earned between June and November will be paid out as cash, airtime balance or can be donated to our community nominated charity in early December.


With a couple of new products on the way and our 1st birthday coming around soon we’ve taken the opportunity to spring (autumn?) clean our goodybag range also.


As you know, goodybags have been a great success overall but the £30 goodybag has always struggled in the popularity stakes.  Even when we reduced the price its popularity didn’t pick up with less than 5% of our members taking it  – so in the spirit of only having winners in our range we’re sending it to the great tariff resting place in the sky. It’ll be sad to see it go but fans of it will have until 21st November to buy one before we take it off the sale rack.


We’re also removing some phone numbers from within all goodybag allowances as they break our Terms and Conditions.  These are being used for call forwarding services which aren’t part of the goodybag offer, so you can still call them, but outside of your goodybag allowance. 


And finally, I can announce that our free mobile internet offer, which was due to end on Dec 1st, is going to be extended until the end of February 2011.  As many of you know, we developed a pricing plan in consultation with our members for data used outside of our goodybags a while back and the implementation of this has been delayed again.


So that’s all for now – as always, we’re  interested in your views and feedback – so don’t be shy and post a comment.


The gaffer


i topped up at 11.39pm on 14/11/10 and i sent a few messages at 11.52pm and i was charged for it. The website wouldn't let me buy a goodybag as it said 'we are updating your goodybags' and i had £10.07 balance which went down to £9.84 (now). i really need my goodybag but i'm being charged for it. really angry with the service because it's not working properly today, i cant afford to top up again and again! 

top cat

Well that's just bad but worse for me coz I can't even get to see the goodybags or even any other part of the site apart from this forum coz I was already logged in when it went offline so can still participate here. So will try from my mobile opera mini soon.


Can someone now explain what the point of the £15 goodiebag is? £5 extra for 50 mins works out at 10p/min so surely anyone with sense will just buy the £10 bag and pay the extra 8p/min?


...or are other changes afoot?


I don't want to sound suspicious, but it's hard to recommend a service when you're afraid that the current offer with change every 5 mins.


The current £10 goodybag is only temporary and will go back to how it was before when the offer ends, but i get your point right now the £15 goodybag is not much of a deal Smiley Very Happy


Just wait till the end of the year. Then the £15 goodybag will be at its worth again =) 10,000 likes. Do we get something when they get 15,000 likes and so on Smiley Happy


Right now there are a lot of angry people and the forum has been very busy with people venting their feelings... I myself am one of these people, however it's Monday morning now, giffgaff should all be in the office and hopefully they are having a meeting to discuss the impact of what's happened. They claim to listen to their customers, well there has been a lot to listen to that's been voiced over the weekend, let's see if "people powered" wins out in this case and giffgaff prove themselves to be true to their own claims. I for one hope they do. 


Whilst i understand a solution may not be able to be reached all that quickly, but I do think in this case giffgaff should take the time to keep us all in the loop of what is happening... even if it's just to inform us that meetings have occurred. 



Why do I get the feeling that there is something more behind this move? It's obvious that some Goodybags would sell better than others. I believe the regulators are trying to get rid of this 'unlimited' culture in the mobile tariff world. There is no such this as 'unlimited' in any of the operators deals, if it was 'unlimited' then we would be tethering etc etc. Excited about the new Goodybag and just bought a £10 with the extra minutes - great stuff.



As a newcomer to giffgaff (I haven't even received my SIM yet), I hesitate to get involved in what seems to be a very emotional discussion, but I think this is probably an important event in giffgaff's development.

As others have said, we have to keep at the forefront of our minds that giffgaff is, in the end, a traditional business. That is the key to all of this. Some people's responses suggest that they imagined that giffgaff was developing into some idealistic co-operative where business targets and shareholders came down the priority list.

This is also where giffgaff's policy of telling the truth at all times comes under some strain. It's not their fault. I can understand why some people question whether the £30 product is being withdrawn because of unpopularity. giffgaff might very well be being "economical with the truth". It may well be the case that, in actual fact, a significant proportion of £30 Goodybag users are hammering their accounts to such an extent that it is not an economically viable product. Why wouldn't giffgaff say that, then? Well that is commercially sensitive information, valuable to competitors. If competitiors want to know if a £30 "all you can eat" product works, they have to find out for themselves, giffgaff isn't going to tell them.

Once the dust has settled on this, I think giffgaff will be an even better place to be. giffgaff will have learned a lesson on how to time and plan announcements, and some customers might have learned just how difficult it is for the giffgaff leadership to balance the needs of the shareholders and the community. This weekend's debate certainly hasn't put me off joining in.


I think the blocked call numbers were just copied from here


Well spotted jamesdn. I've already said in private response that I believe most of them were copied from there, on between 1st and 5th of Novenber, but there is one other source for a handful of the numbers, which is itself about 3 years out of date