Get Help

Ask The Expert: got any accessory questions?


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It's the spirit of community that makes giffgaff special - it's all about helping each other out. It's in this spirit that we launch a new series, Ask The Expert. The basic idea's pretty simple - ask me questions about the topic of the week, and I'll do my best to provide useful answers to the most interesting and popular questions.


After covering Android last week, we'll move onto a more general topic: Mobile and tablet accessories! Whether you're looking for accessory recommendations for a specific handset or want to know which brands you can trust, I'm keen to help out. I've been working for a mobile accessories retailer for the better part of the year, so hopefully I'll be helpful!


We had over a hundred comments in our Q&A session last week, so I'd love to keep that rolling on - please submit your questions in the comments below. If you'd like to suggest a topic for next week, you can do that too.


Thanks for reading everyone, and I hope you all take part!


This article was written by William Judd, a freelance tech journalist and copywriter.

Follow me on Twitter: @wsjudd | Email me: wsjudd (at) gmail (dot) com | Check my site:



I have now used GiffGaff successfully for a few months and elected to Auto Top-up.

However, my account never gets updated when it's due, I have to go on-line and update my credit manually which is very annoying and puts me forward a day every time I need to top-up.

Have I done something wrong while setting up my account with GiffGaff??


my £10 goody bag has  finish can i get a £5 one the next month


giffgaff has taken my remaining £3 which i had reserved for the next goody bag, why has it gone?