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Nearly £1 million paid back this year

former giff-staffer

This payback period we’ve giving back nearly £700,000 to tens of thousands of members – just in time for Christmas.

The top Payback earner will receive nearly £14,000 in Payback, with dozens more earning over £1,000.


Payback is giffgaff’s way of rewarding members for helping giffgaff – that’s either through helping giffgaff grow, helping in the community by helping other members, creating and supporting new ideas, building new apps etc. 


When we started giffgaff, we wanted to be a force for good which is why we have included the option to donate Payback to charity. Each Payback we give our members the opportunity to select and then vote for their charity of choice. Taking a trip down memory lane:

  • Our first payback our members raised a grand total of £700 was raised for Cancer research (giffgaff matched – total £1400)
  • Our second payback raised £1584 for Macmillan Cancer support (£3169 once giffgaff matched it)
  • In May our members raised £2803 for Help for Heroes (£5606 matched by giffgaff)


This year community selected charity was Macmillan Cancer support, who we’re pleased to announce over 3000 generous members donated their £4854 Payback. We’ll be again matching members donations and will be giving Macmillan Cancer support a cheque for £9708.


This time last year Payback December 2010, our top earner took home £900, this payback period it is nearly £14,000, we look forward to seeing what we’re giving back this time next year.


Thanks to everyone who has supported giffgaff over the last two years – with the help of thousands of members recommending giffgaff to their friends, helping other members answer queries in the community and to those that help themselves by asking questions in the community or by searching the help section – we’ve managed to grow and continue to be successful.  


giffgaff is about mutuality, rewarding our members for helping us grow and develop. While £700k is a lot to give back, it is a small price to pay back for the effort and continued support from our members.


We’re proud to be giffgaff’ers - still Run by you. 


anyone else not yet recieved the payback?


Still waiting for mine to be converted to airtime, my bag runs out on the 24th, so I need it soon.


I'm still waiting for my payback to be converted to airtime :-( I selected my choice early. The balance with payback shows up on my phone balance but not online, so cant get topup with it!! I also had 2 texts to say i would get it with few days, that was on the 9/12  :-( :-(

Still waiting for my credit so that I can use it for next goodybag...

also waiting for my payback to be paid as credit.

*100# reports my full balance including payback, but the website reports the lower figure. I too would like this correcting before I buy my next goody bag on the 5th

I haven't logged on recently as my goodybag doesn't run out for a while. Now, my flippin payback has been rolled over until May. A text would have been nice. It's £25 and I was well chuffed. I'm not now.

former giff-staffer
Hi Sweetiepie, I'm really sorry to hear that. Are you opted into hearing from us? We sent emails, texts and newsfeeds, as well as several threads on the community about payback.

anyone still not got their payback? -.- £162.92 as well...


I requested my payback as airtime credit. My phone says that I have £5.00 but when I go to my account to buy a goody-bag witjh it, there is no credit showing on my account. I've never had this problem before. Any ideas anyone? Thanks.