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Nearly £1 million paid back this year

former giff-staffer

This payback period we’ve giving back nearly £700,000 to tens of thousands of members – just in time for Christmas.

The top Payback earner will receive nearly £14,000 in Payback, with dozens more earning over £1,000.


Payback is giffgaff’s way of rewarding members for helping giffgaff – that’s either through helping giffgaff grow, helping in the community by helping other members, creating and supporting new ideas, building new apps etc. 


When we started giffgaff, we wanted to be a force for good which is why we have included the option to donate Payback to charity. Each Payback we give our members the opportunity to select and then vote for their charity of choice. Taking a trip down memory lane:

  • Our first payback our members raised a grand total of £700 was raised for Cancer research (giffgaff matched – total £1400)
  • Our second payback raised £1584 for Macmillan Cancer support (£3169 once giffgaff matched it)
  • In May our members raised £2803 for Help for Heroes (£5606 matched by giffgaff)


This year community selected charity was Macmillan Cancer support, who we’re pleased to announce over 3000 generous members donated their £4854 Payback. We’ll be again matching members donations and will be giving Macmillan Cancer support a cheque for £9708.


This time last year Payback December 2010, our top earner took home £900, this payback period it is nearly £14,000, we look forward to seeing what we’re giving back this time next year.


Thanks to everyone who has supported giffgaff over the last two years – with the help of thousands of members recommending giffgaff to their friends, helping other members answer queries in the community and to those that help themselves by asking questions in the community or by searching the help section – we’ve managed to grow and continue to be successful.  


giffgaff is about mutuality, rewarding our members for helping us grow and develop. While £700k is a lot to give back, it is a small price to pay back for the effort and continued support from our members.


We’re proud to be giffgaff’ers - still Run by you. 


Good amount  this year.


Can giff gaff be used by people outside the UK?


@hanahmmm Techincally yes but they would have to pay much higher prices (£1.50/mb for internet, 35p/m calls etc.)


@de66ie: They say the agents will respond within 24 hours, im very lucky if its under 3 days... I love how the people with minor issues are dealt the quickest and then when something major such as losing your phone, payback etc. is asked about they leave you in the dark! 


Overall: im with you with the agents are poor!



I recived my payback as cridet top up but some how i can use it to buy a goody bag. Can anyone help me with this as i am quite new to giffgaff.    Is anyone else having same problem

Thank you


this site is awesome


Giffgaff have just reset my account and i finally have my payback as credit :-)


Thank you

Has eney one got pay back yet

I have not received the pay back yet (only £1.09 as credit) but hey...

Are the pay backs still being processed?


hmm...Very interesting