Get Help

Nearly £1 million paid back this year

former giff-staffer

This payback period we’ve giving back nearly £700,000 to tens of thousands of members – just in time for Christmas.

The top Payback earner will receive nearly £14,000 in Payback, with dozens more earning over £1,000.


Payback is giffgaff’s way of rewarding members for helping giffgaff – that’s either through helping giffgaff grow, helping in the community by helping other members, creating and supporting new ideas, building new apps etc. 


When we started giffgaff, we wanted to be a force for good which is why we have included the option to donate Payback to charity. Each Payback we give our members the opportunity to select and then vote for their charity of choice. Taking a trip down memory lane:

  • Our first payback our members raised a grand total of £700 was raised for Cancer research (giffgaff matched – total £1400)
  • Our second payback raised £1584 for Macmillan Cancer support (£3169 once giffgaff matched it)
  • In May our members raised £2803 for Help for Heroes (£5606 matched by giffgaff)


This year community selected charity was Macmillan Cancer support, who we’re pleased to announce over 3000 generous members donated their £4854 Payback. We’ll be again matching members donations and will be giving Macmillan Cancer support a cheque for £9708.


This time last year Payback December 2010, our top earner took home £900, this payback period it is nearly £14,000, we look forward to seeing what we’re giving back this time next year.


Thanks to everyone who has supported giffgaff over the last two years – with the help of thousands of members recommending giffgaff to their friends, helping other members answer queries in the community and to those that help themselves by asking questions in the community or by searching the help section – we’ve managed to grow and continue to be successful.  


giffgaff is about mutuality, rewarding our members for helping us grow and develop. While £700k is a lot to give back, it is a small price to pay back for the effort and continued support from our members.


We’re proud to be giffgaff’ers - still Run by you. 


Hi Giffgaff,


Thank you for my payback, I have used it on my husband's Christmas presents. I am very happy as we are very tight for cash at the moment so it really helped.


Thanks again and I would tell anyone to go with Giffgaff.





former giff-staffer

@turkeyphant - £3169 was in payback donations - the other £10k was as compensation for a service interruption.


I feel so small in the big picture but what I earned was well better than a poke in the eye with a sharp stick Smiley Wink


very grateful for my payback, instructed paypal to move it over to my bank account today Smiley Happy


It may be a long long way off £14k, but i've just received my payback and it is very welcome.


thanks giffgaff Smiley Happy


My £121 seems small fry compared to £14,000, wow!


But I'm happy with my payback as it's paying for my Christmas food! Smiley Happy


14k is impressive! Is being a Community member their job?

Thank you very much for the payback I received.  It's great to have something to look forward to come December/June.


earning £14k, that's better than most avergae jobs in UK..


£14k in 6 months on top of £3k ish for previous 6 months = lot of work & talking well done ozzy


Tax man will be rubbing his hands together even if he can spend his bit in the flash of a higgs boson  Smiley Very Happy