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News about our launch of Blackberry.

former giff-staffer

I mentioned in my blog on Tuesday that we’d be looking at the timing of our Blackberry launch given the website capacity problems we have been experiencing over the last few weeks. Our concern is that the demand for Blackberry could make matters worse if we launched when the site is less than perfect.

 

So we’ve conducted the review today and we’ve made a decision to delay the launch of Blackberry for a short time.

 

This means we’ll have more time to concentrate on making improvements to the site and improving availability additionally as Payback is essential to our members and our business we didn’t want to put the delivery date of this at risk– the “pre selection” window will open as planned on the 24th November, .

 

The good news is that the development project for Blackberry has gone very well and as of today the project has a green status – this means that all of the computer coding and testing has gone well and we’re confident that everything else is ready to support it,  we've just got to switch it on. 

 

The bad news is that a significant upgrade to our website to guarantee the capacity we need cannot be made until 1stDecember. The improvements in capacity we've made already are having an impact - but not enough for us to be 100% sure that we can cope with the extra demand from Blackberry.

 

So it is with regret that we’ve decided to delay the launch of Blackberry services until after the upgrade on 1st December.

 

Fortunately we will be able to deploy the computer code this month and “mask” the Blackberry options on our website – so once the capacity upgrade has gone in and we’re confident it is working well - we’ll be able to switch Blackberry on soon after.

 

We feel it would not be right to commit to an exact launch date yet as we want to make sure that the changes will do what they’re intended to, and so we’ll announce the exact date in a further update after 1st December.

 

I know that many of you have been waiting a long time and will be disappointed by this news but I hope you can appreciate that we have to put the concerns of our existing customers first and want to make sure that those already on giffgaff get the best experience possible.

 

We understand delaying Blackberry is frustrating but I ask you to try and continue to be patient in the knowledge that we are 100% committed to launching Blackberry and are working very hard on making sure that when we do, it will be an enjoyable and smooth experience – for all our members.

 

[Edit - as of the 2nd of December, a new update on the Blackberry Launch from the gaffer is available here]

394 Comments
mentor
Shame but sure it's for the best with the current issues.
newcomer

I can't wait to use my giffgaff sim again. I've been using t-mobile on an intermin basis until this service is up and running. 

 

Understandable delays, I'm happy that the launch is on the horizon! 

newcomer

Is it affecting people on smartphones? I have NO SERVICE since 10 a.m. at all. This shouldn't happen.

I need to be able to call people, any idea?

newcomer

Hey so will that mean as i have a £10 goody bag every month i can have bbm, internet, app world, facebook, 260mins and unlimited texts all for £10 pounds a month???? i thats true im going to be soo happy thank you giff gaff you are literaly amazing Smiley Happy

 edited out quote

 

newcomer

Its ridiculous we have to wait this long. \i cannot carry on on this network for much longer without my email or anything working, it is having a negative impact on my work.

newcomer

awww no way, i got a few mms waiting to be retrieved Smiley Sad roll on dec then

scholar

@leilakn more fool you. Giffgaff are a not a business network like the the others. If they were then they would have dedicated tariffs and dedicated CS to deal with business customers.

 

If you want business tariffs go elsewhere and pay their prices.

 

The delay is not good I agree but they have to get it right before it's rolled out. The reason for delay was because of RIMS servers being down for a week in October.

apprentice

As long as it works properly, take the time you need Smiley Happy

chaperon
Thank you for the info, I will let my mates know, as they are waiting for the service.
newcomer

I would like to know the proposed pricing for the service. As I want to decide between getting a payg BB or contract BB for my daughter. Does anyone know what the cost will be?