Knowledge Base

News about our launch of Blackberry.

former giff-staffer

I mentioned in my blog on Tuesday that we’d be looking at the timing of our Blackberry launch given the website capacity problems we have been experiencing over the last few weeks. Our concern is that the demand for Blackberry could make matters worse if we launched when the site is less than perfect.


So we’ve conducted the review today and we’ve made a decision to delay the launch of Blackberry for a short time.


This means we’ll have more time to concentrate on making improvements to the site and improving availability additionally as Payback is essential to our members and our business we didn’t want to put the delivery date of this at risk– the “pre selection” window will open as planned on the 24th November, .


The good news is that the development project for Blackberry has gone very well and as of today the project has a green status – this means that all of the computer coding and testing has gone well and we’re confident that everything else is ready to support it,  we've just got to switch it on. 


The bad news is that a significant upgrade to our website to guarantee the capacity we need cannot be made until 1stDecember. The improvements in capacity we've made already are having an impact - but not enough for us to be 100% sure that we can cope with the extra demand from Blackberry.


So it is with regret that we’ve decided to delay the launch of Blackberry services until after the upgrade on 1st December.


Fortunately we will be able to deploy the computer code this month and “mask” the Blackberry options on our website – so once the capacity upgrade has gone in and we’re confident it is working well - we’ll be able to switch Blackberry on soon after.


We feel it would not be right to commit to an exact launch date yet as we want to make sure that the changes will do what they’re intended to, and so we’ll announce the exact date in a further update after 1st December.


I know that many of you have been waiting a long time and will be disappointed by this news but I hope you can appreciate that we have to put the concerns of our existing customers first and want to make sure that those already on giffgaff get the best experience possible.


We understand delaying Blackberry is frustrating but I ask you to try and continue to be patient in the knowledge that we are 100% committed to launching Blackberry and are working very hard on making sure that when we do, it will be an enjoyable and smooth experience – for all our members.


[Edit - as of the 2nd of December, a new update on the Blackberry Launch from the gaffer is available here]


@ happytwit, as i understand it, you will have to buy a £3 add on to whatever goodybag you want (at the time you buy the goodybag). See this thread for more details

can someone please help m im trying to install opera mini on my blackberry but every time i try to import it i get a message saying no additional aplications can be found your file might contain applications that already exist in the application list.are not compatible for your device. or have errors i been going round in circles also my firmware which you have to choose on the opera mine website i dont have mine is v5.0.0.841 platform 4.2.0380 please can someone help me


When the Blackberry service is running will it support BBM fully?




When the Blackberry service is running it will support all Blackberry services including BBM

hi bevnnjohn yes once its up and running it will support bbm fully however it will cost an extra 3 pounds on top of a goodybag to use blackberry services ie if you buy a 10pound goody bag in tottal you will pay 13 pounds




how will we be able to add on the tarrif for the blackberry? because i top up on the 8th of december and am not sure how i will do it.....


how much is bbm 4 


what is the estimated date of the release ?


hi guys iam new to giffgaf my other half has a blackberry and so want to come over to giffgaff i can c=see bbm dont work yet but can she still text call and use the interbet with it thanx ur feedback would be handy