Knowledge Base

News about our launch of Blackberry.

former giff-staffer

I mentioned in my blog on Tuesday that we’d be looking at the timing of our Blackberry launch given the website capacity problems we have been experiencing over the last few weeks. Our concern is that the demand for Blackberry could make matters worse if we launched when the site is less than perfect.


So we’ve conducted the review today and we’ve made a decision to delay the launch of Blackberry for a short time.


This means we’ll have more time to concentrate on making improvements to the site and improving availability additionally as Payback is essential to our members and our business we didn’t want to put the delivery date of this at risk– the “pre selection” window will open as planned on the 24th November, .


The good news is that the development project for Blackberry has gone very well and as of today the project has a green status – this means that all of the computer coding and testing has gone well and we’re confident that everything else is ready to support it,  we've just got to switch it on. 


The bad news is that a significant upgrade to our website to guarantee the capacity we need cannot be made until 1stDecember. The improvements in capacity we've made already are having an impact - but not enough for us to be 100% sure that we can cope with the extra demand from Blackberry.


So it is with regret that we’ve decided to delay the launch of Blackberry services until after the upgrade on 1st December.


Fortunately we will be able to deploy the computer code this month and “mask” the Blackberry options on our website – so once the capacity upgrade has gone in and we’re confident it is working well - we’ll be able to switch Blackberry on soon after.


We feel it would not be right to commit to an exact launch date yet as we want to make sure that the changes will do what they’re intended to, and so we’ll announce the exact date in a further update after 1st December.


I know that many of you have been waiting a long time and will be disappointed by this news but I hope you can appreciate that we have to put the concerns of our existing customers first and want to make sure that those already on giffgaff get the best experience possible.


We understand delaying Blackberry is frustrating but I ask you to try and continue to be patient in the knowledge that we are 100% committed to launching Blackberry and are working very hard on making sure that when we do, it will be an enjoyable and smooth experience – for all our members.


[Edit - as of the 2nd of December, a new update on the Blackberry Launch from the gaffer is available here]


I love giff gaff, but am a blackberry freek, I have the New 9810 OS 7 and when i learned that this great company had started Blackberry services i quit my three contract, here I am, I too have paid for unlimited data and a berry plan, I was impressed at the 3 pound price, Alas, i have not web connection and no BIS connection, I consider myself a ''Techie'' as do my friends, i have wiped my handset, i have followed all the steps advised to me in the forums, Nothing has worked, I understand that maybe the Blackberry service may take up to 24 hours, but i am at a loss as to why i can use wap services, why i have O2 bookmarks in my browser, I use my Berry for buisness, i am in the crap, can any one please advise. i have set the APN to giff gaff and APN password to ''password'' I have even tried using in the APN addres feild, nothing has worked, I feel this is bad, surely the wap protocols should have been sent to my handset by now?


I have requested a 3 quid refund, ill keep the sim for giff gaffer friends, but if this is not fixed by tommorow ill have to go back to three with my tail between my legs. There data works with or without a blackberry connection on a berry, less minutes but u get what you pay for, SUPPORT.


but the blackbery service giff gaff has is slower than getting it through other providers. i wonder why


I have recently bought anew blackberry but my internet will not work, i previously had a blackberry and was on giffgaff and my internet worked. Could you please tell me why the internet on  my new phone won't work.