Get Help

Our favourite time of the year, Payback time...

former giff-staffer



Twice a year giffgaff gives back. Payback is giffgaff’s way of saying thanks to all the members that have helped giffgaff grow and helped other members answering questions, coming up with ideas, designing images, making how to videos, keeping us entertained the list goes on.


Members have until midnight 12th June to let us know how they’d like their payback points, we’ll be paying back our members from the 13th June...but if you choose credit and get in early you could have your Payback from 6th June.


Next week we’ll announce how much we’ll be giving back in total..... early indications is that we’ll hit an exciting milestone, a far cry from our first Payback of £27,000!


Members with points can choose:

  • Credit: We’re making an early payment on the 6th for those that make their credit selection before midnight 5th June, otherwise we’ll start making payments from 13th June
  • Cash via Paypal: If you would like your payment via Paypal, we’ll be processing payments from 13th June.

For payback timings please see this post.



For information about our last payback see this blog: Nearly £1million paid back this year


Last December Macmillan Cancer Support was chosen by the community as the charity to receive donated Payback, this was what they had to say:

Dear giffgaff community,

We’d like to thank you for the extremely generous donation. The money you have donated will go a long way to helping Macmillan in our ambition of supporting everyone affected by cancer.


One in three of us will get cancer and it’s the toughest thing most of us will ever face. But you don't have to go through it alone. The Macmillan team is here to support you every step of the way. We provide practical, medical and financial support and push for better cancer care. Your support helps us to make a real difference to people living with cancer.


Thanks again for the kind donation, and it’s fantastic to know we have such great support across the giffgaff community.


Kindest regards

Daniel at Macmillan


Thanks again everyone for helping make the last 6 months so successful!


From all the giffgaff team

big cheese

Payback always makes me smile :-)


thank you for that.


it would be nice to see mine , as i can not get to that part of my account.

and how do i ask for it,when i can not get to it.

have asked an agent but did not read that bit.

so asked again.

big cheese
Had a happy daughter as she managed to scrape past the £10.01 and can get some extra money ( curtesy of my PayPal account ) toward something special. Thank you from myself and her
Payback time is like Christmas and My birthday all at once - cheers giffgaff you sure are the best mobile service Smiley Very Happy

Brilliant. Nice to know that they guy from the group was very happy with the donation we gave. All the hardwork we put into helping really makes you smile and think "Yay!

rocket scientist
cant wait Smiley Very Happy
big cheese
I've splashed out already got myself some foam hand cleaner and some microfiber cloths on offer and using quidco voucher for 80p delivered ....... And I'll get the CashBack on the 80p too. I love a bargain and with my payback I'm sure I can have a great spend up. Now where's the next bargain Smiley Happy

Thanks for the update and thanks for the dosh Smiley LOL

Yeah it always falls just before Christmas and my youngest daughters birthday in June Smiley Happy