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Our service outage on Friday.

handy giff-staffer

As you will be aware we had a full service outage on Friday.  This was due to a major water leak at one of our third party suppliers which knocked out both our primary and backup systems. The outage began at 10.10am and lasted until just after 6pm, when calls, texts and data were working again.

 

During the outage we worked with our supplier to fix the problem as quickly as possible and made it our priority ensure that all our members were kept up to date with the latest developments.  We are extremely upset to have this happen to our members and are committed to doing our utmost to prevent issues like this from happening again.

 

I’m pleased to report that things ran smoothly over the weekend and we used the time to fully repair everything and tidy up individual problems caused by the outage. For the more technically minded, Nigel, our CTO , has started a thread in the community which will go into the detail of the outage and what we have done, and will be doing to prevent it’s recurrence.

 

This year, as we grow as a company, we are committed to making substantial investments in our infrastructure. Due to Friday’s outage we will be reviewing these plans with the intent of bringing forward investment in capacity and resiliency. I’d also like to assure you of our commitment to making the giffgaff experience as good as possible.

 

It has been amazing to see the messages of support and the suggestions that we should make a charitable donation as a way of making up for Friday’s outage.  We therefore intend to make a £10,000 donation to a charity of your choice.  The charities are ones you nominated for Payback in December  -  to vote just use the polling buttons on the main blog page before the end of the week.  

1,235 Comments
newcomer
Was anybody killed!, It's only a phone service, I suspect that relatively only a few were seriously affected. S..t happens. Donation great idea, amount should be more tho
sensei

This is the thing.  PEOPLE ARE WANTING COMPENSATION, YET WILL PROBABLY GET MORE VIA PAYBACK THAN THEIR REFUND FOR 8 HOURS LOSS OF SERVICE!!!!

 

RANT OVER

aspirant
Well said hatha... This paddy o furniture is a very self righteous person indeed. Somebody block him/her please!
newcomer
Yeah I agree with patchwebber12 I'm changing bk coz I need calls n txt up n running at all times as most my bussiness is over the fone
newcomer

Hi,

As it happens I am generally in favour of giving the money to charity. However, I do take the point that many people have made that just giving a sum to a charity does nothing to compensate the people who may have been disadvantaged by the outage.

Anyway, can I suggest that The Parkinsons Society is a worthwhile charity.

newcomer

i dont know why people are getting so furious. Accidents happen and it seems Giff Gaff where not at fault. i think it is very gererous of them to donate to a charity.

 

newcomer
Firstly giffgaff runs on the back of O2 so how come the network O2 was fine and still up and running??? (smell something fishy here). Secondly what benefit will the customer who lost a full day of network get from giving money to charity? Some of these customers use their mobile phones for business purposes and will have lost out!
newcomer

THE £10'000 DONATION SHOULD BE SHARED EQUALLY AMONGST THE THREE TOP VOTED CHARITIES!!!!!

sensei

@wahid_malik

 

Tesco Mobile Ireland also runs on 02 but they was also affected so that must be fishy as well?

 

 

beginner

great that your donating that amount to charity, although it clearly helps you, from a PR stand point and of course tax advantages. but well done