Payback is an important time on the giffgaff calendar, where we get to pay back our members for their contribution to helping us grow over the past 6 months.
Today we're paying back our members over £250k, 1184 of our members selected to donate their payback to charity - as giffgaff is matching our members donations, we're pleased to announce Help for Heroes will receive a cheque for £5,607.50.
Members can earn Payback points by helping out in the community and introducing friends to giffgaff, which twice a year they can turn into cash, credit or donation to the community chosen charity.
Some fun community statistics - which shows how great our community is and how committed our members are to helping each other out:
Since we launched our members have spent 21,379,455 minutes online, that's nearly 41 years! Over 1.5 million searches and over half a million posts have been made and over 100,000 kudos have been given out
Last month one member hardly slept spending over 15 hours a day online, another member read over 46,000 pages and another busy member posted nearly 3000 times
Incredibly for customer service, this means on average members are getting answers within 2 minutes of posting a question.
Our members are unbelievably handy - thanks from all the giffgaff team!
Phew, 3rd Payback down - roll on the next 6 months, hopefully we'll give away much more than £250k.
Note for members expecting payback - we've just started sending through payments:
- Selected cash: PayPal will be in contact in the next couple of days via email you entered during the payback selection process, it takes a few days for the thousands of payments to flow through - keep an eye on your inbox.
- Selected credit: Credit will appear on your account in the next couple of days, it takes a few days for the thousands of payments to flow through.
- Selected charity: Thanks for your generosity, we'll be posting a cheque to Help for Heroes shortly.