Get Help

Paying back time again - get your hands on Payback

former giff-staffer

It's Payback time again! giffgaff's chance to pay back members who have helped giffgaff grow over the past 6 months.

Each payback we put it to our members to nominate worthy causes and then place their vote for the recipient of donated points, we're pleased to announce the Community chosen Charity this time is Macmillan cancer support. Previous paybacks giffgaff has matched the donations made by members via Payback, we'll do the same this time round too.


Members have until midnight 12th December to let us know how they would like their points paid back to them.


Some key dates in the Payback calendar:

5th December: Your FINAL points tally will be displayed. Prior to this date your points will only display your points earned up until 31st October

Midnight 6th December: If you select credit prior to this date you'll be in line to get an early credit payment - we'll be processing the payments in order of when you made your selection ie if you selected credit yesterday, you'll be in line before the member who makes their choice tomorrow. 

8th December: Those that selected credit early, will start receiving credit payments, it will take several days to process all the payments, we'll keep the Payback timings.

Midnight 12th December: Selection window closes.

13th December: Remaining credit payments start to be processed, PayPal payments start to be made, Charity donation amount announced.

22nd December: All done and dusted, phew.

Next Payback period: Well that's already begun 1st December until end of May 2012...  


Just a few quick Q&A's - just in case this is your first time getting paid back to help point you in the right direction: 


What is Payback? giffgaff believes in mutuality - so when members help us grow by introducing friends and family, or help out in the community by answering questions, developing new ideas or creating applications we reward them throughPayback.


How do I know if I have points? Your points are displayed in My giffgaff - PLEASE NOTE: your final points tally will be updated on Monday 5th December. The current balances are displaying points earned from 1st June until 31st October.   


How do I get my points paid back to me? Twice a year giffgaff pays back it's members who've earned points, in June and in December. For full information about timings for this Decembers payback please see this Post: Payback timings.


What are my choices?: You can select Cash via PayPal (if you've earned £10 or more) - handy if you're online Christmas shopping this year! Credit, or Donation to Charity (which we'll match and donate to Macmillan cancer support on your behalf)


Make my selection: It's nice and easy, before midnight 12th Dec - head to My giffgaff - on the left-hand side under account information. You'll be presented with 3 options, and you just follow the instructions. 

mygiffgaff.jpg selection.jpg confirmation.jpg


Once you've made your choice, you'll see your choice under My giffgaff - you're able to change this up until midnight 6th December. 


From 6th December until midnight 12th December, your selection is final, it isn't possible to change it. 




When do I get my payback? We close the selection window at midnight 12th December, and we start processing Payback payments from the 13th December. As there are several thousand payments to be made - it can take several days for all the payments to clear. For more information please see the Payback timings post.


This time, there is the opportunity to get your Payback a little earlier - if you select Credit prior to midnight 6th December - we'll start processing those payments from th 8th December... so you could get your payback a little earlier if you fancy. 


I'm not sure I have the right points what should I do? Your final points tally will be displayed from around mid-day 5th December - please see the Payback timings post for more information.


And that's it, happy choosing everyone!


Can i have credit for the rewards u offered please.
Kennyallan: on your dashboard, theres a section on bottom right hand corner that says my payback. Theres a button in there that says 'choose what you want to do with decembers payback' thats where you make the decision.

helenmold21 wrote:

Ok id just like to ask if anyone has had a problem with their payback as i top up regular and i have made £80 of recruits but im only getting £35 i have checked the dates and all my recruits fall in the last 3 month frame payback. ive tried contacting an agent twice and no reply so someone please help has this happened to you?

 Hi helen,


There was an issue with some recruits "spamming" SIM request links, which meant innocent giffgaff members have now had some of their payback removed as a result.


See here for details:


Soz... Smiley Sad




Its my first time for Payback.  Thanks for the reminder e-mail about the payback,  but I'm curious,  what happens to my credits if I have never selected a Payback method in my profile preferences?  Would I loose them?


ta,  B.


PS,  after having a medical operation today, to remove a skin cancer,  I'm very happy to see  Macmillan Cancer support  as the community chosen charity.   



-giffgaff should create there own app, where users can play giffgaff games to win points and also play along with other giffgaff user like an online gaming session in where prizes and point to be won.


- instead of earning payback point on credit or paypal, giff gaff should also offer another option of discount vouchers for new mobile phones for example if an user had 1000 points, then giff gaff could give the user an equivalent of £15 voucher  so that its worth more than 1000 points of cash. We can use these vouchers on new mobile phones or accessories for phones to use in retail stores such as o2.  


Can I leave my payback money on account or will I loose it?
It depends on what you mean by "on account"? If you want to make it into credit, to use on your mobile, you must go and activate that option in the "mygiffgaff" section at the top. Though if you want to keep it until June next year, you don't have to do anything. Hope that helps, andy Smiley Happy
This is a load of bull **** giffgaff wont let me pick any payback option and the agents wont help. It closes tomorrow and im leaving giffgaff. So i hope giffgaff enjoy not paying and not making anymore money of me
former giff-staffer

Hi Sprayer, I will investigate this for you now and will be in touch via PM Smiley Happy