Thanks for the information and the transparency, a normal company would just try to brush it under the carpet. I know the community team has been working really hard to keep us updated, and i thank them for that. Lets hope we can get all this sorted out.
Thanks for the update Mike! I have read other posts around the Community, that Tesco Mobile (another O2 MVNO) and O2 itself, have been having network issues, so giffgaff is not alone in having its network issues! So please let other giffgaffers know that the network issues affect the underlying O2 network - not just giffgaff alone!
Fair play and kudos for coming here 'in person' to apologise. I and many others will give you another chance. But not many more...
I admire the frank and candid intial assessment and information given by the team throughout this difficult time for some members and more importantly the future outlook.
I think most will agree that the best way to make amends is for a SOLID run of service with minimal interuptions if any. So to me, all your energy should be directed towards prevention of future issues like this.
While I appreciate your open-ness, perhaps next time an email out to people would be a better way of letting us know about an outage? I was without phone for a whole work day while people were, unbeknownst to me, frantically trying to get in touch about an urgent family issue. An email would have meant I could have made alternative arrangements straight away.
Thanks for the update Mike ,
I hope the plans concentrate on the things that make the network more robust rather than any financial gestures , I feel sure that a lot of people would rather know that resources were being channelled back into the network infrastructure to make it more reliable , that way everyone ( customers / members and giffgaff ) benefits .
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