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Summer is coming. Time to travel; discover cities, other cultures and meet new people in Europe. We love giving you the opportunity to do as you want without having to worry about the price it will cost when you tell your friends that Rome is beautiful.

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We all love to make international calls, to keep in touch with friends and family. It is really great to see that so many of our members take advantage of our low rates to stay connected.

 

We are always striving to offer the best rates possible for international calls, so on June 4th we will be making changes to our prices as the cost of connecting international calls has changed. 

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Largely thanks to your input and help, we’re on the home straight and are nearly ready to start exploring the world of 4G with you; we are currently on track to launch in early April. Before going any further, let’s start with a big thank-you to everyone who gave feedback on the 4G landing page and the 4,600 of you who responded to the 4G survey.

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As a New Year starts, some of our prices for international calls will be changing. More and more members are making international calls and we want to keep offering good rates.  

 

Like we mentioned in July, we try to not change the price too often, but as the cost of connecting international calls change, we need to update our offers too. So, on the 29th January, there will be prices changes in some international destinations. 

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This is the first of two 4G member consultations, with a strong focus on the 4G set up experience page which we are proposing, to offer support if and when you decide to make the switch from 3G to 4G on giffgaff. This consultation will remain open until 5pm on Friday 29th November. 

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I wanted to provide a bit more technical information for those that had asked about monitoring at our Open Day as well as providing some details around how we monitor and capacity manage both our internal and externally provided systems.

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It’s been a busy period of investment in our core network systems since my last blog so I’d like to update you on progress.

Following the two service outages we had last month we fixed the network components that caused the issues, we also made the decision to increase our spend this year, bringing forward investment plans to improve overall system capacity and resilience.

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We can’t quite believe it’s already October, but 2013 is proving to be a (seriously) busy and exciting year here at giffgaff. Following a number of member consultations, we have made changes to improve our goodybags, reduced our international pricing and we’re well on our way with launching handsets later in the year. In case that wasn’t enough, we have also been working on plans for our 4G launch as well, our biggest upgrade to network speeds in years.

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I mentioned in my Update blog on Friday, when we apologised for last week’s outages, that we have been looking at how we can begin to make amends. I can reassure you that the necessary work has been completed to restore resilience and we remain committed with the resources in place to upgrade the network at a pace consistent with our member growth.

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After this week’s major disruption I wanted to update you on progress so far. Our Operations team have been focused on restoring the network to normal, working with our suppliers to understand the root cause of the failures and identifying options to address any future risks.
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