The pre-selection for Payback has probably been the most complex set of journeys we released last week. Based on your feedback, and to make sure members are not missing out, we've made a big effort to open up the window of Payback selection even before you know what your final tally is. From now on, you will be able to select or change your Payback method at any time. Just be aware that from the 06 DEC to aprox 06 JAN payback will be locked. However, by 06 JAN 2012 you will be able to select what you want to do with JUN 2012's Payback.
Another change you might have noticed in My giffgaff is the Agent messages Inbox and the new Community widget. For next releases we'll also be displaying messages from the community.
The mobile site has been fully redesigned. The idea is to provide an improved experience to our members when browsing giffgaff.com. We continue with the basic my account, top-up & sim order functionality, however we have designed an architecture that will allow us to grow into new features. Based on your feedback, our idea for future releases is to add SIM activation, Phone settings and Spread giffgaff into the mobile experience. BTW, we have noticed a couple of bugs in the payment process which we'll try to get sorted this week.
Activation & top-up
Following e-commerce best practices, and as suggested by some members, we've added a final confirmation step into the top-up and activation funnels when paying with credit card.
Next releases will include: BlackBerry Add-on, Home Page redesign, Our Offer redesign, unlockapedia fixes, the team update, amongst others.
As you can see, although these past weeks haven't been easy for us, we continue working hard to improve the experiences to make giffgaff the best online network. A special thanks to our developers in Barcelona and to our web designer, Marc for the massive efforts they've been doing lately.
At giffgaff, web design is like energy. It's neither created nor destroyed, it just changes shape. Please continue providing us feedback so we carry on improving giffgaff's shape.