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giffgaff nano SIM update

handy giff-staffer

Hi all,


Well, since this is my first ever blog post, I might do well to start with a bit of an introduction. My name’s Mark and I joined giffgaff in July as the new Product Manager. As the job title suggests, my role is to manage the products and services which giffgaff sells from goodybags to nanoSIMs. On this occasion, we’re talking about the latter.


Just like all of you, we at giffgaff have been waiting with bated breath for Apples’ iPhone launch, hoping to hear about any new features and changes from the iPhone 4s. We’re excited to see that Apple has released the new model as a SIM free proposition as well as on contract.


One of the changes to the new iPhone is the introduction of an even smaller SIM card, the nanoSIM. We’ve been expecting this for a few weeks now and have been able to take steps towards supporting the nanoSIM, but since we do not have a direct relationship with Apple, we have been acting on assumptions and rumours like everyone else until yesterday.


We will be supporting the iPhone 5 as soon as we can, but before we go ahead and offer the nanoSIM, there are a number of technical changes that need to be made. To be able to get the giffgaff nanoSIM launched as soon as we can, we are looking at alternative distribution methods (a bit like we have done in the past with Microgaff). If all goes well, we hope to have the SIM cards ready for distribution in the coming months


To help everyone to stay up to date with our launch plans, we will be introducing a new ‘register your interest’ community page to  So if you sign up we will send you an email as soon as we launch the nanoSIM so that you can be one of the first to get your hands on one. This will be coming soon.


That’s it for now. We’ll be sure to keep you all up to date as our launch plans start to formalise, but until then, thank-you for your patience and please be assured that will be supporting the nanoSIM as soon as possible.




Update from Mark 19.26 14th Sept



Thank-you to everyone for your comments. First of all, please know that we are hearing your feedback and doing all that we can to deliver the nano SIMs as soon as possible.


I wanted to share some additional information with you to provide some context as to why we are not offering nano SIMs from the launch day of the iPhone 5.


In order to deliver the nano SIMs, technical work needs to be carried out which will enable us to provision nano SIMs with giffgaff settings. Every few weeks, we have a technical release and we need to make priority calls on what needs to be included.


As a small, lean company, we need to get maximum benefit from these technical releases and since we couldn't be sure that there would be a SIM free iPhone5 market with nano SIM at the time that we finalised the requirements for the last technical release, we took a decision to prioritise other important technical initiatives whilst also getting as prepared as possible for the potential nano SIM launch following the iPhone5 announcement.


Now, following the announcement and having heard your feedback, we are working flat out to get the nano SIMs prioritised and launched as soon as possible.


I hope this update provides some more information on the reasons why we are not offering nano SIM from the iPhone 5 launch date, but also some reassurance that we're doing all we can to get them delivered asap.

Update from Mark 12.29 15th Sept


Hello everyone - thanks again for all of your comments. 
I can see there have been a number of requests for more definitive time scales for delivery of the nano SIM. I just wanted to say that I will be providing an update early next week on this.
In the meantime, thank-you for your patience.

 Update from Mark 19.26 18th Sept



Hi everyone, 


First of all I just want to thank everyone for their comments and feedback so far. I realise that we promised an update early this week but unfortunately we are still having internal conversations but I'll be in a position to update you all tomorrow. 


Thanks for your patience,



 Update from Mark 19.26 19th Sept


Hello everyone,
There have been a number of requests for more information on when we will be able to offer nano SIMs on
giffgaff and we committed to providing an update today.
We would like to start this post with an apology to anyone who was hoping to order a nano SIM from us in time
for the iPhone5 launch.
The decisions we made as a company, were based within the context of a small but growing company with limited resources. Without access to all of the information we have today, a company decision was made to focus
giffgaff resources on other very important areas which would allow us to continue operating as a business. 
The process for delivering the nano SIM on giffgaff was kicked off several weeks ago and is being treated as a high priority, but there are some steps which simply cannot be made faster. For these reasons, at this stage, the company cannot commit to detailed delivery timescales, but we are expecting to launch nano SIMs before the end of this year.
We are aware that this is not the answer many of you will have been hoping for, but it does provide an honest
overview of where we are. We will, of course, continue to explore every available route to delivering the nano
SIM to you earlier and provided that we can find an effective, reliable solution, we will deliver it.
For those of you who would like to be kept up to date with details of the nano SIM delivery on giffgaff,
a ‘Register Your Interest’ page will be launched in the coming days and anyone who registers on this page will be
provided with updates nearer to the launch date by email.



You have started quite a discussion here.


Basically, you're asking people to choose between their iPhone 5 and GiffGaff.


Now, people getting an iPhone 5 will not be short of a few pennies. If it means that they need to pay a little extra, then they will gladly consider that option.


This means that several people will move away from GiffGaff.


I am truly surprised that GiffGaff is not ready for this sim - it has been announced ages ago.


At this late stage, GiffGaff should:


  • short term: find out how to source these sims within a few days - by 21/09 if at all possible. This has to be a priority. Question should be HOW DO WE DO THIS instead of CAN WE DO THIS.
  • mid term: investigate why GiffGaff were not ready for this where every other network is
  • long-term: put processes in place to make sure this never happens again. It is things like this that can severely affect the future of GiffGaff.

Nano SIMs aside, give up the good work.






new iphone will arrive within 2 weeks, how can i use it without a suit sim? a month is too long to wait!


So my iPhone 5 is on pre-order. Now looking for new carrier.


Does 3 support visusal voicemail or anything like that?


catman2000, just get your PAC code now. You don't have to use it.


@philbowden78 and anyone else who says they will leave GG because they haven't reacted fast enough - Why were you here?  Because it's cheaper that's why, so you'll be back :smileyhappy:.  Just get a rolling month nano contract from one of the mainstream firms in the mean time.


Regarding not being able to cut your own nano sim bcause of the thickness issue, wouldn't sandpaper fix that?


iPhone 5 pre ordered, abut to request my PAC, bye bye Giff Gaff, hello 3. If rumours are true 3 might be cheaper in 'a few months' anyway. I'm just upset that I had recommended Giff Gaff to a few friends of mine.


A few months isn't good enough. If Giff Gaff were behaving in an appropriate businesslike manner they would be pulling out ALL the stops to get nano sims in ASAP. I think with 44 pages of replies and counting somebody at Giff Gaff could at least have commented to say whether or not they were actually trying to get the sims within a short period, or offered a date they were aiming for. It smacks of laziness, or perhaps Giff Gaff was more of an 'experiment' to see what people will put up with.


If it's been expected for a few weeks then having a solution in the coming 'months' is a bit daft.


How can you not have a solution within the next couple of weeks? I know GiffGaff is small, but surely it can still keep up the date and be at the forfront?


It's not like you guys are sat in a garage somewhere - you're owned by Telefonica - I don't understand how you cannot source the SIMs in under 'months'.


It is stuff like this that loses you customers and prevents you gaining new ones.


It is a network for those that are technically minded, but are happy with old technology.


Just tried to cut it down to size using this template

and it works a treat. Just need to sand it down a bit.

Well I just ordered my iPhone 5 Next job get my PAC code! Shame u didn't know in advance about micro sims. a simple google search would have told u the etsi approved nano sims 1 jun 2012 and they were apple designed U boasted earlier in the year about a new factory to produce micro sims removing the need for microgaff but failed to plan ahead! I'm sorry to leave giff gaff because of the price.

I am sorry! As a newbie I am sorry! I understand your frustrations with giff gaff not being ready with the new sims. Please be careful when migrating to a new provider, read the trems & conditions of any new contract or offer you decide to take, remember that you may find you are tied into a contract for a period of more than 12 months, and if you want to end the contract you might find that you will be held liable for the full term of the contract period & pursued by the provider for payment of the  contract period.


I see this every day at work at the Citizens Advice Bureau, people trapped by profit focused providers who once they have your  agreement over the phone for a new service they want the whole contract period paid for and if they do not get the full period paid for they pass the case to debt collection agents who increase the outstanding arrears with collection charges. 


Please be careful.