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giffgaff - our end of term report.

handy giff-staffer

With the school holidays now properly underway I thought it was time to give giffgaff an end of term report – and look forward to what’s in store for us over the rest of the year.


Giffgaff launched out of beta just over a year ago with our first (and so far only) offline advertising campaign featuring “the man” – remember him?


In the intervening year there have been lots of highlights – here are just a few...


  • Half price goodybag sale.
  • Introduction of giffgaff labs – and the Hokey Cokey goodybag.
  • The facebook campaign to add more minutes to the £10 goodybag.
  •  Introduction of unique member URLs to help spread the word about giffgaff.
  • The success of our Ask the Community and Ideas forum.
  • Twitter and facebook integration into our online forum.
  • Two really successful Payback cycles – culminating in one of our members earning £3,300.
  • The launch of Unlockapedia – our guide to mobile handset unlocking.
  • We have also grown the member base more than 30 fold over the last year and a bit – all whilst maintaining a very high customer satisfaction rating.

There were a few lowlights too – we removed the £30 goodybag too quickly and our service was below where it should have been in November’10 but I hope they are outweighed by the positive product changes we’ve made and the high service availability we’ve had in 2011 to date.


The thing that has given me the most satisfaction however has been the continued success of our community. We’ve seen it grow rapidly and contribute in ways we could only have dreamed possible before we started out on this venture.  There can’t be a another business on planet who’s customers contribute in the same way – from answering queries, to distributing SIM cards and even to help test our new products and design our new packaging. 


To every Member who has contributed – I salute you and thank you, from myself and all the team here at giffgaff.


And so what about the future?


Next up for us is data only goodybags – many members have been asking for these for a long time and I’m pleased to say that we’re making good progress – our tentative launch window is the latter half of August.


And the big one for the second half of the year is adding Blackberry support to our goodybags. We know this will be tremendously popular and are aiming to get it launched in the autumn.


Oh – and just in time for holidays we’re going to switch on data roaming – we’ve a release scheduled for Thursday night this week so data roaming will be live from Friday 29th July.


So enjoy your summer holidays safe in the knowledge that we’re beavering away to make giffgaff better.


As ever it would be great to hear your views on the last year – would your school report on giffgaff make Mum and Dad proud or would it skulk at the bottom of your schoolbag hoping to avoid detection?


coolkeith As the indian staff are outsourced agents they probably dont count as staff.

Well let's try and call a spade a spade.


Wow.  I've only been with giffgaff a short time and it's great to see new things are always being added!  It's making me feel really happy that I moved over from o2!

Blimey, these spammers need to get a life. (If you don't know what I'm talking about, don't worry: it's been removed)

Just noticed that my ealier comment posted from my phone shows that it was from a "HTC S510e" - which is odd, as that's not my phone make or model.


Great new about the support for BBM and also the roaming abroad. My one concern is that gg is prepared for the increase in customers, as the teething problems over the last year have been a bit irritating at times.

interesting, I wonder if the usage of tethering will allow to coincide with the goodybags we have now
@wilky gg would never allow tethering with unlimited internet for £10...

I agree with khairul.


I would imagine the "data only" goodybag will have a very defined limit to make sure that however it is used, either with an iPad, netbook, phone, or even while tethering, it will be safeguarded against any form of abuse.


I think, after the fiasco with the £30 "unlimited calls" goodybag, giffgaff have learned a very valuable lesson. Smiley Happy


My school holidays started on 27th June Smiley Very Happy

and they end on 1st September Smiley Very HappySmiley Very HappySmiley Very Happy