One of the great things about giffgaff's community is that members so often inspire us and others. With his seeming unending enthusiasm for new things, whether it's to try them and test them or to suggest and nurture them, @bill48er definitely fits into that category - and in some ways defines it.
If you're a Help and Support regular, you're likely to have seen @rhort about giving stellar help, so he'll need no introduction. For those who are less familiar, though, let me enlighten you.
Having been a giffgaffer for longer than most of the staff, rhort's consistently been giving advice on the community for almost seven years - and has picked up a trick or two along the way. He's someone who exemplifies personal, knowledgable responses, and will always make sure he's got the right answer for the right person. No wonder he's helped over 2,500 people since he's joined find the solution to their problem - on average that's more than one a day, every day, since he joined, and with little sign of slowing down.
Wanting to help, and not sure how? Have a look at @rhort's posts and pick up a tip or two for yourself.