When you are asking a question on the forum, there are a few rules to follow to ensure you'll get the best answers.
Give as much detail as possible
The more detail you give about your issue, the easier it will be for the other members to understand it and help you.
Typical elements are different from one question to another but they may include information such as:
Your phone make & model
If your phone is unlocked
Which goodybag your are using (if any)
The payment method used (But don't include any details)
As a general rule, explain clearly everything you think can help understand your situation - but never give personal or payment details, even your phone number.
Create only one thread at a time
When you have a question, make sure to stick to a single thread. Creating different threads will just confuse the members and reduce the quality of their answers - as they are trying to find the information on different threads.
Sticking to one thread for each question is an absolute rule. In the same spirit, create your own thread when you have a question, do not post it on a thread started by someone else as it can go unnoticed by our helpers.
Keep an eye on your thread
It is very likely that the first answer will be posted within a couple of minutes so make sure to stay on the thread for a few minutes after you posted. This way, you'll be able to answer the members who need additional information to help you with your question.
Please note: The page does not automatically show new replies and answers. You will need to manually refresh the page to allow new replies and answers to appear.
Write in a correct way
Write your post in a simple and understandable way so that our members can understand your query. If you are using a mobile device to post your question, make sure that the auto-correct feature does not change what you were writing. As a general rule, always read twice what you wrote to make sure it is correct before posting.
As the community is used by both children & adults please refrain from using offensive or foul language in your posts. Our community guidelines can be viewed here.
When you will have received an answer to your question, you will want to reward the members who gave their time to help you.
Setting best answers
When a member gives an answer that solves your issue, it's is very important to click on the Set as Best Answer button of the post that helped you most - Do not accept your own post as a solution (unless you solved the issue yourself).
Setting a post as the best answer is important because it shows what the answer was and it will help other members who will read the thread in the future. It also rewards the member who has been the most helpful.
As you can accept only one post as the solution, you can give kudos to the other members who did not quite give the solution, but helped you getting there.
To give a Kudos, click on the blue button next to the Reply button for the helpful posts.