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Receiving payback as cash

Started ‎05-12-2013 by
Modified ‎13-01-2017 by

The payback payout dates for June 2017 are fast approaching. Everything's going according to plan so far, and we really want to see this be the smoothest payback period yet.


One thing we learned from the previous payback periods is that there were a few common errors that some members made which meant it was difficult - or even impossible - for us to make PayPal payments to those members.


So, what were these mistakes - and more importantly, how can you help make sure that these mistakes are avoided? Simple - read this post carefully, then double/triple check your details carefully.



  • Do you have access to your PayPal account?


It sounds silly, however one common mistake in other payback periods was that member's gave us a PayPal address to pay out to that they later discovered they couldn't access for some reason. This one is easy to avoid: before giving us your PayPal details, verify that you can access it by logging in and checking all your details in PayPal.



  • Have you given us the correct email address?


We had a significant number of members give us slightly incorrect email addresses for their PayPal accounts last year, so make sure you check that you've entered it correctly as you would use it in PayPal. Check carefully for typos, as just one tiny mistake can prevent us processing your payment.


The most commonly repeated error was getting the end of the email address wrong - such as giving us "" when it should have been "".



  • Have you accepted the payment?


Once we start processing payments to PayPal, keep an eye on your account. Last time around, PayPal required some members to accept the payment. It's really really, important to do this promptly. If the payment isn't accepted after a month, it gets sent back to us. We had a few payments returned to us last time out, so make sure you check to see if PayPal wants you to accept the payment.


Open the spoiler to see what PayPal have to say about this...



Why am I being asked to accept or refuse a payment I received?


There are several reasons why you may be asked to accept and refuse a payment that was sent to you. Here are the most common reasons.


You've received a payment in a currency you do not hold:


The payment will show as 'Unclaimed'. If you 'Accept' the payment you'll be given 3 options:


  • Accept the payment and convert it to your primary balance currency (usually British pounds).
  • Accept the payment and open a secondary balance in that currency.
  • Deny the payment and return it to the sender.

You've received a payment but you don't have a bank account or card linked to your account:


Once one payment is accepted, all future payments will automatically be accepted.



  • Have you earned enough to take yours as cash?


OK, it's another silly one - but it comes up every time. Don't forget that you need to have earned at least 1000 points (£10) worth of payback to be able to request to receive it as a PayPal payment.


If you have less you'll need to do one of the following:


  • Take it as credit.
  • Donate to the community's chosen charity.



  • When did you last use your SIM? Is it active?


To receive payback, you'll need to have an active SIM on your account. This means you must have used the SIM within the last 3 months. It also means that if you have transferred your number to a different network and therefore deactivated your SIM, you won't be eligible to receive your payback.


Unfortunately this also means that if your account is suspended due to the Lost and Stolen process being in progress we may not be able to process your payback. If you are currently waiting for a Lost and Stolen replacement SIM, activate it as soon as it arrives.



  • Have you chosen how to receive your payback?


Oh hey, I'll just throw this out there - but have you made your choice yet? The deadlines are approaching fast, so don't forget to log into your My giffgaff section of the website and make your choice. Heck, even if you're certain you've already made your choice ... it can't hurt to go and double check now, can it?

Version History
Revision #
6 of 6
Last update:
‎13-01-2017 22:23
Updated by:

Created by:

jeremyn on: 05/12/2013 | 16:21

Last edited by:

talisker35 on: 13/01/2017 | 22:23