Payback is paid out in June and December each year and credited in cash to the PayPal account of the members who selected this method. There are three possible reasons why your payback points were not credited to your PayPal account on the expected date.
Towards the end off each payback period, giffgaff will announce the key dates by which you have to indicate how you wish to take your payback points. If you fail to make your choice by the deadline given in the announcement then your points will not be paid out.
Unclaimed points from the payback period that's just ended will roll over to the next/current period. Unclaimed points from a previous payback period will be cancelled and you will lose out. Cancelled points cannot be recovered.
Please remember that payback will only rollover once. If you miss this the second time round your points will be cancelled and lost forever.
It sounds silly, however one common mistake in other payback periods was that member's gave us a PayPal address to pay out to that they later discovered they couldn't access for some reason.
We have now introduced a new verification method that should stop this and it requires you to verify your PayPal account.
To verify your PayPal account just go to your Payback page and click on 'choose cash' you will then be re-directed to the PayPal site were you must login and verify your account. You must click on 'Agree' to proceed.