When you've asked a question and a post has answered it to your satisfaction you can set that post as the "Best Answer". This article will show you how to set or remove a post as the Best Answer and where you can do it:
Why set a post as the Best Answer?
Setting a post as the Best Answer helps the community in a variety of ways:
The next person who comes along with the same problem as you can find the best answer quickly
It lets other people know that your question has been answered - this prevents further answers being supplied unless they significantly add some extra details that might be needed
It thanks the poster of the Best Answer for helping you.
Please do not feel tempted to set your own post as a Best Answer unless you really have a fix for the problem which no-one else has mentioned previously.
How to set a post as the Best Answer
In desktop view
To set a post as the Best Answer:
You can either click the "Set as Best Answer" button in the bottom right hand side of the post:
Or click "three dots " on the bottom left of the post and then select the "Set as Best Answer" option:
On mobile view
You can press on the "Set as Best Answer" button located as shown below:
How to remove a Best Answer from your post
If you have set a Best Answer in error or decide that another post better answered your question then you can remove your original choice.
To remove a post as the Best Answer:
Click the "three dots" on the bottom left hand side of the post you set as Best Answer and select the "Not the Best Answer" option. As shown Below.
Please note: You can only Set Best Answers to posts which are in the following community sections:
Welcome & Join
Help & Support
How to give Kudos
Guide to the Knowledge Base
This article describes various icons that you may see around our forums.
Icons displayed near threads.....What do they mean?
This red number above the speech mark shows the amount of new replies.
This shows the amount of replies.
This shows the time since last reply on thread
This means the thread has an accepted solution (Best Answer).
This shows that you have already replied to the thread.
Icons displayed within a thread .....What do they mean?
Located on top of the page. Shows extra options for the thread as a whole.
Located at the very end of the post on the left- Shows extra options for that single post.
Icons displayed on the forum.....What do they mean?
Located at the top of community page - Direct link to Knowledge base (for help) (available for mobile user by pressing the three dots )
Located at the top of community page - Direct link to main community index(available for mobile user by pressing the three dots )
Located at the top of community page - Direct link to your notifications
Located at the top of community page - Direct link your Personal messages for more information about personal messages see here
Located at the top of community page - Hidden menu with the blog, labs and Experts area. (Please note on mobile devices this will also include get help, forum and profile)
Located at the top of community page, on the right side of search bar - Hidden menu with link to my profile, my community settings, my subscriptions, help and Log out.
Located at the top of community page on the left side of the search bar - Hidden menu with links to different parts of the community (Forum Index)(Please note this icon is not available on mobile devices)
Located at the top of community page - Direct link to the community landing page
Located at the top of community page above the search bar - Hidden search bar for Knowledge base (FAQ)
Located at the top of the community page - Link to self service of your account. (While browsing on mobile you will not see your username just the purple profile icon)
Located on mobile device only, at the right hand side of purple icon at top - Hidden menu with My giffgaff, our offer, community, help links and also log out feature.
Not to worry if you still can not find these icons. The image below will show the top banner and highlight the icons placement next to each other.
Please Note: Screen shot shown above corresponds with the layout on a mobile phone. Layout on the desktop may vary.
This short article will guide you on how to change your payback method.
Can I change the way I'll receive my payback?
The simple answer is YES.
You can change the way you receive your payback up until we start processing payback. More information on the cut off dates can be found within the Announcements area of our website.
To select/change your selection simply:
Login to your giffgaff account
Click on Choose payback method.
Now select which way you wish your payback to be paid (shown below).
Selecting Cash (Via PayPal)
We have now introduced a new verification method that requires you to verify your PayPal account.
To verify your PayPal account just go to your Payback page and click on 'choose cash' you will then be re-directed to the PayPal site were you must login and verify your account. You must click on 'Agree' to proceed.
To choose your Payback method just follow this link https://giffgaff.com/profile/choose-payback-method
Once you have clicked on agree you should be taken to a confirmation screen
Selecting Airtime credit
If you selected Airtime credit you will see the following screens:
Selecting to donate to charity
If you selected to donate your payback to charity you will see the following screens:
Guide to payback points
What are the different ways to receive my payback?
As the mobile network run by you, were always looking to hear your views and use the information to help us to make decisions in the future. There are lots of places where you can have your say, from Labs and Contribute in the community section to the community consultations which we carry out before big decisions are made.
What is a focus group?
As well as this, it is sometimes useful to speak to smaller groups of members and get a more detailed understanding of what you think about a given topic. These conversations are known as focus groups and they take some serious planning and expertise to execute them well.
For this reason, we cannot register members who propose themselves spontaneously.
We sometimes work with a third party company, who are real experts in this sort of thing and help to make sure that the maximum benefit possible comes out of the focus groups. You may therefore be contacted by them on behalf of giffgaff.
If you have opted into our marketing options, then you might be contacted at some point by them and invited along to a focus group to let us know what you think about different topics. If you don't fancy it, then that's not a problem, but if you would like to come along then you can be sure that you will have a unique opportunity to help shape what giffgaff does in the future.
These focus groups are usually very interesting for everyone involved, so we think you'll enjoy it.
This article will help you answer any questions that you may have on selling your handset with giffgaff. Please click or press on the relevant question or to view our helpful information
Why is giffgaff offering to buy phones?
We’re always looking to offer new and exciting services to our members and since we sell phones to our members, why not offer a fair price for their old phones. So we’ve partnered up with the awesome folks at Redeem who know all there is to know about recycling phones and now we can offer you the best experience possible if you want to sell your old phone.
I’m trying to sell my phone but the page is freezing/crashing. What do I do?
The best thing to do if you’re having problems completing your sale is to try a different browser or even a different phone. We suggest using the latest version of Chrome or Firefox. You can also try clearing your browser’s cache. Here’s how:
Push Ctrl + H on your keyboard
Click ‘Clear Browsing Data’
Tap the menu icon beside the address bar
Tap ‘Clear Browsing Data’
From the History menu, select Clear Recent History.
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items
If you’re getting an error message at any stage, just follow the instructions you’ve been given on the error itself to correct the error.
What happens to my old phone?
All the phones we receive will be recycled, reused or resold. No landfills here.
Selling Your Phone
You’ve sent me an email saying that my phone is blocked or stolen.
This means your phone has been flagged as lost/stolen/blocked on Recipero’s CheckMEND database.
Each phone sold on giffgaff Marketplace is checked on the CheckMEND database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone has been flagged we are required to hold the mobile phone in quarantine for 28 days to give you the opportunity to get the red flag removed. Under no circumstances are we allowed by law to return the phone if it is flagged as stolen by the Recipero CheckMEND database. This is because we could have been sent what is potentially a stolen phone. If the block or red flag on the phone is not removed within 28 days then we are obliged by law to dispose of it.
If you want to get this flag removed, you can contact Recipero HERE
How do I sell my phone?
All you need is a giffgaff account. You don’t even need an active SIM. If you want to register just click here .
Once you’ve set up your shiny new account or if you’ve already got an account, you’re good to go. Just click on this link https://giffgaff.com/mobile-phones/sell-my-phone to get started selling your phone. Since this is your first time, we’ll ask you for some details such as name, address, etc so we can make sure you get your cash. It’s as easy as that.
How many phones can I sell?
You can only sell one phone per order but if you have more than one phone to sell you can simply create multiple orders.
How can I find out the memory size of my phone?
It depends on what kind of phone you have.
Storage & iCloud Usage
Please note: this will always be up to 10% lower than the 8, 16, 32, 64 or 128GB advertised as the operating system is already pre-loaded onto the phone.
How do I cancel a sale?
If you haven’t sent your phone yet then it’s no problem. The order will cancel after 14 days. If you have already posted your phone to us then please contact the Member services through the ask an agent link here. If we can cancel the sale for you, we will.
Why do I need a giffgaff account?
You need an account so we can keep track of your orders and make sure you get paid for your phone. It only takes a minute to set up, we try to keep things as simple as possible.
What on earth is an IMEI number?
The IMEI number is a unique number given to all mobile phones and tablets, that can be used to identify the phone. If you enter *#06# your clever phone will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat remove the back and you’ll find it under the battery. If you’ve got an iPhone it may be on the SIM gate.
How will I be paid?
You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to. We take the security of your details and our site very seriously. The giffgaff Marketplace site uses Comodo SSL Security encryption at various stages throughout the site to protect your information. You’ll notice the padlock icon appear in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar). This protects it from interception by unintended recipients.
How do I find out what model my phone is?
Easy, just take the back off your mobile phone; the model is usually located under the battery. Some phones will have the model right on the back of the casing. Alternatively you can enter your IMEI number into our search box and this will tell you exactly what make and model your mobile phone is. If you enter *#06# your clever mobile phone will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat for most mobile phones, remove the back and you’ll find it under the battery. If you’ve an iPhone it may be on the SIM gate. Don’t worry though, if you do happen to sell us the wrong model, we’ll sort it all out for you at our end and inform you by email.
I’ve sent the wrong phone, how do I fix this?
Please contact the Member services through the ask an agent link here and we’ll sort it out for you.
Can I send you a damaged phone?
Absolutely! While you’re filling out the form to sell your phone, we’ll ask you some questions on the condition of your phone and give you an idea on the kind of quote you’ll receive.
The price we offer you is really important, that’s why we put so much effort into getting it right. To most recyclers, it doesn’t matter what’s wrong with your mobile phone, if it’s classed as broken, there’s only one price. So really you’re paying for the faults on other people’s mobile phones. That really doesn’t sound fair to us or our partner, Redeem, so instead of offering a fixed price for a faulty mobile phone, we take the time to test each individual mobile so that you get an individual price. We’ll email you an offer, which if you’re not 100% happy with simply tell us and we’ll return your mobile phone to you free of charge. You even have three days to think about it. This way you can be sure you’re getting the best deal, the real price your mobile phone is worth.
Why did my phone change price when I tried to sell it again?
Our value promise is that we will pay you the price offered at the time of your sale and hold this for 14 days.
Can I get the old price?
If you didn’t send us your phone within the 14 day period we will offer you the current website price.
Sending Your Phone
I didn’t send my phone right away. Can I still send it?
It all depends on how long ago you made the booking. We hold quoted prices on orders for 14 days so if it’s been 14 days or less since you made the booking, you can still go ahead and send the phone using the sales pack we sent you. If you need a new sales pack you can request one here.
If it’s been more than 14 days, you should just book your phone in again as you did before and we will send you out a new sales pack for that booking. Do not use your old sales pack if you still have it.
Has my phone been received?
You can check the status of your phone at any time by logging onto your account and going to my payments and clicking on the my phones link here. As soon as we receive your phone we will send you a confirmation email.
Don’t forget that you would have received a Royal Mail tracking number when you handed you phone in at the post office. You can use this to track where your phone is on the Royal Mail web site here.
Please note: Member services can only view the same information which is shown on your online account here.
How do I get a sales pack?
We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone to us on our website. It’ll take 1-3 days to arrive. If it doesn’t arrive in that time and you need another, you can contact our recycling partner Redeem by submitting an Ask an agent form here.
Do I pay postage when I send in my phone?
No, we provide a freepost service for you to send your mobile phone to us. When you order your sales pack, simply pack your mobile phone in the packaging provided and pop down to the Post Office to post it back to us. Postage is free and the tracking number insures your phone for up to £50, but if it’s worth more, we recommend you pay extra to send it Special Delivery (ask about this at your local post office).
Do I have to send it in the packaging provided?
No, but you do need to send it in a sealed, strong, rigid container. Royal Mail recommends you pack your phone up carefully. Wrap it in 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it. Simply attach one of the freepost address labels included in your sale pack.
What shouldn’t I include with my phone?
The SIM card. We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the phone and we will not be responsible for any charges which are incurred before or after receipt of your phone, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the phone and we will not be responsible for any loss of data before or after receipt of your phone. We can’t send SIM or memory cards back to you once they have been received.
I sent my phone by freepost, has it arrived yet?
Once you’ve taken your package to the post office you’ll be given a proof of postage receipt and tracking number. This tracking number insures your phone for up to £50 and it also tracks your parcel online to our closest delivery office. It does not track it directly to our recycling partner Redeem’s offices so please be aware that your mobile phones will get to them 1-2 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone. You can also check for updates on your mobile phone’s progress by logging onto My giffgaff and going to my payments and clicking on the my phone sales link Chances are it’ll be making its way through the Royal Mail system. If we have not been in touch confirming receipt of your phone after 7 days, you can get in touch with Redeem by asking here .
How do I data wipe my phone before sending it?
How you data wipe your phone varies from operating system to operating system, and sometimes even phone to phone. These are general instructions that should work with most phones; however, it's best to check with your manual or manufacturer just to make sure. You can download manuals for most makes and models of phone from the internet.
Android: For versions before 4.0:
Select the Menu key from the Home screen
Select Factory data reset
You'll get a warning screen. Scroll toward the bottom and tap "Reset phone.
If you also have an SD card in the phone (and don't want to use the data in your next phone), also make sure to check the box next to "Erase SD card."
Android: For versions 4.0 or later:
Go to Settings and look for "Backup and reset" and select that option
Select Factory data reset
You'll get a warning screen along with a list of all the accounts you are currently signed into
iOS (iPhone) - This process may vary slightly dependant on your version:
Select Erase all Content and Settings
Windows Phone 7:
Go to the Home screen
Select the Application Menu Key
Select the "Reset your phone" button
Head to Options
Select Security options
Select General settings
Select the menu key
Select Wipe Handheld
How should I package my phone?
You can only include one phone per package. If you have two or more phones to sell, you will need to create an order for each phone. You will receive packaging for each order. We provide a freepost service for you to send your mobile phone to our recycling partner, Redeem. When you sell your phone we’ll send you a box and a bag (unlike most recyclers we don’t expect you to look for a box). You just pack your phone, go down to the Post Office and get your proof of postage and tracking number. Postage is free and the tracking number insures your phone for up to £50, but if it’s worth more, we recommend you send it Special Delivery.
What do I need to include when I send my phone?
The mobile phone would be a good start. Probably best to switch it off.
Make sure you leave the battery in and the back on. We need those. It would also be great if you could charge it before sending.
Please unlock any PIN codes or passwords that you may have on the mobile phone.
The ‘freepost address label’ from the sales pack (either on the envelope you’re sending or in the pack if you have used alternative packaging).
That’s about it.
Should I send accessories in with my phone?
The value on the website is for the handset only. However, if you want to send any accessories in with your package this will not increase the value but they will be either recycled or re-used.
I sent my phone by Recorded / Special Delivery, has it arrived yet?
We send an email as soon as we receive your mobile phone. The nice thing about special delivery though is that you can track where your phone is using the Royal Mail tracking facility on their website. Just enter your tracking number and it should tell you exactly where your phone is.
You can track your item here: https://www.royalmail.com/track-your-item
How long until I get paid?
Once we have received your mobile phone we will have to process it in order to give you a quote. How long this takes depends on the model of phone you’ve sent. If you login to My giffgaff and go to My Payments then click My Phone Sales you will be able keep track of what stage your phone is at. Once processed we’ll send you an email with a quote which you can accept or decline and if you accept before 1pm we will make the payment to your bank that day.
If you have any questions about a fault that has been found, you can contact Redeem by submitting the form here.
My phone shows as received. Where is my payment?
You can keep on top of the status of your payment by logging into My giffgaff and going to My Payments then My Phone Sales. When our recycling partner, Redeem have received your phone we will send you an email to confirm that it’s arrived safely and we’ll also give you an expected payment date. Please note: Member services agents can only view the same information that is shown on your My giffgaff
IOS Lock & Google Account Removal
What is iOS/Activation Lock?
With iOS7 or later Apple introduced a new security measure called ’Activation Lock’, which is linked to ’Find my iPhone’. If the Activation Lock is still activated, the phone will be locked to your iCloud account which is only accessible with your Apple ID and password. When we try to test it or resell the phone, we will be unable to access any of the iPad or iPhone’s functions and the phone will become inoperable.
What happens if I don’t remove my iCloud account?
If the Activation Lock is not removed then we won’t be able to offer you the full price. You may request to have your phone returned free of charge within the specified time period.
How can I check if I have iOS7 or above?
If you have an iPhone 4 or above then you may have downloaded the iOS7 software update. If you have a newer Apple phone (e.g. iPhone 5s) then your phone will automatically have it installed
To find out which iOS version your phone is running, please go to:
Why do I need to remove my iCloud account?
If the Activation Lock is still activated, the phone will be locked to your iCloud account, which is only accessible with your Apple ID and password. When we try to test it or resell the phone, we will be unable to access any of the iPad or iPhones functions and the phone will become inoperable. Therefore, we won’t be able to offer the full price for it as the phone will be locked to your Apple ID.
What if my phone is faulty or broken?
Even if you can't access your phone because it is faulty or broken you can still remove activation lock / iCloud account. Removing your iPhone via Find my iPhone is easy and it won’t affect your iTunes, Apple ID or anything linked to your iCloud account, it will only unlock the phone. Simply Follow the steps below:
Go to https://www.icloud.com/ and enter your Apple ID and password
Select Find My iPhone.
Select all phones and select your phone from the list.
Select Erase ipad/iphone
Confirm Erase iPhone, then confirm again
Enter your Apple id password and select erase
How do I find my Apple ID?
If you’ve forgotten your Apple ID or want to find out more you can visit http://www.apple.com/uk/support/appleid/
I’ve already sent you my phone and didn’t remove my iCloud account
Don’t worry you can still remove remotely from your icloud. Simply Follow the steps below:
Go to https://www.icloud.com/ and enter your Apple ID and password
Select Find My iPhone
Select all phones and select your phone from the list
Select Erase ipad/iphone
Confirm Erase iPhone, then confirm again
Enter your Apple id password and select erase
How do I deactivate the Activation Lock / remove my iCloud account?
Removing it is simple and won't affect your iTunes, Apple id or anything linked to your icloud account, It will only unlock the phone. Simply Follow the steps below:
Go to settings
Select Erase all content and settings
Confirm Erase iPhone, then confirm again
Enter your Apple id password and select erase
How do I remove my Google account from my phone?
You can remove your google account by following these simple steps:
Open your phone's Settings app Settings
Under "Personal", tap Accounts
Tap the account that you want to remove. If it's your Google account, first tap Google.
Tap More More and then Remove account
If this is the only Google Account on the phone, you may need to enter your phone's pattern, PIN or password for security.
What is Samsung Find My Mobile?
This is a feature of Samsung phones that allows you to find, lock and wipe your phone remotely. In order for our recycling partner, Redeem to process a Samsung phone, this feature will have to be disabled and your Samsung account will have to be removed.
If this is not done, your phone will have to be sent back to you. Unfortunately Redeem are unable to remove this feature for you.
How do I delete my Samsung account and remove Find My Mobile?
You simply have to remove your Samsung account from the phone. If you still have the phone go to:
Tap Samsung Account ID (The email address)
If you’ve already sent the phone to us you can still remove your account by going to http://findmymobile.samsung.com Login with your Samsung account details and select the phone from the Registered devices list. Just click the trash bin icon and accept the disclaimer and it’s done.
I haven’t received my phone back after requesting a return. What do I do?
When you request to have your phone returned, we will send you an email to confirm that we have sent the phone to you. We’ll include a tracking number which you can enter on the Royal Mail website to track where your phone is. If this is showing that your phone has been delivered and there is still no sign of the phone, you can get in contact with an agent, by submitting a form here.
giffgaff Stickers are a way to show off your accomplishments on the community. Depending on what you've done, you might have a few stickers, you might have a whole collection - and they'll appear next to the posts that you make so that someone can see how you've made giffgaff run by you.
You'll see them appear next to other people's posts detailing their achievements. Click on any one of them to see more detail - or just take a look below.
Your top three Stickers will display next to your posts automatically. If you want, you can override this selection - just visit your community profile, uncheck the ones you don't want, and check the ones you do.
FAQs (click to view)
I want to suggest a new Sticker, how do I do that?
Just fill out the form in this post and it'll go straight to the team. Stickers that are under consideration are discussed regularly in this thread on the community, so make sure you stop by and check in.
I should have one of the stickers, but I don't. What's happened?
Some stickers can take up to 24 hours to appear on your profile. You'll get a private message from @stickernews when it's assigned. If it's been more than 24 hours and you still haven't got it, send a private message to @t_will - he'll be able to check into it.
I've chosen my own stickers, but now they don't update next to my posts when a get a new one. How do I fix it?
Easy - just head to your community profile page, and click the 'Reset to defaults' button. Your stickers will change to the best ones you have, and the next time you earn one it'll update.
I've seen a Sticker someone has, but I don't seem to be able to get it myself. Why?
The majority of Stickers you'll see are earnable, but a handful of them were only available for a limited time. Have a look at the list below for the sticker you're trying to get - if it's not currently available, it'll say - and if it is, it'll tell you how to get it. If you think you should have a Sticker and don't, get in touch with @t_will.
I don't like Stickers. How do I turn them off?
Oh no! Don't worry - there are two ways you can remove them. If you just don't want people to see your stickers, just head to your community profile and uncheck them. Even if you earn new ones, they won't show up. If you don't want to see anyone's Stickers, you can turn them off entirely in your Community Settings. We'd love to hear what you don't like about them so we can improve. Just send a quick message to @t_will to discuss it if you fancy.
New to the community? Here's your first sticker.
The L-plate lets people know that you're still finding our feet as a giffgaffer and that you might need a little extra help getting started. It'll automatically disappear after you've spent a little time here, so you won't be a newbie for long, don't worry.
Every anniversary, married couples get and give themed gifts - the longer the anniversary, the more valuable the gift. It's the same with giffgaff - starting with the first day you stepped foot in the community, you'll earn yourself a sticker for every year you've been a part of it.
The backbone of Help, Best Answers are marked by community members to make sure people are rewarded for giving good answers, and that people can find answers to their questions more easily. The higher a sticker in this set someone has, the more people they've helped, by giving quality personalised answers to people who need their problems solving.
If you'd like to learn more about how to give help to members on the community, take a trip into this thread - it's got some great pointers to get you started.
Ideas keep giffgaff running, and members that submit new ideas and tweaks are instrumental in helping giffgaff evolve. Someone with this sticker posted their idea on Labs, discussed it with the community, and delivered it as a finished product. It's hard to find something on giffgaff that wasn't a member idea - even goodybags themselves were originally suggested by the community.
Head over to Labs to see the current crop of ideas and have your say - and if you've got one of your own, check out this guide on how to submit one. You never know, it might be the next big thing.
The community is active 24/7, 365 days a year - even Christmas Day! For those members that take time out of their day on December 25th to help members out with their new phones, they get a special santa hat to show their dedication.
gameplan Founders Club
giffgaff gameplan is still in its early stages, so we're looking for Founders to help shape how it works and what happens next. Those folk that join the Founders Club in the early days will get the gameplan Founders Club sticker to proudly display - head over to the club and see what all the fuss is about to get yours. Founder status won't be around forever.
If you've taken part in a test in the past and don't have this sticker yet, drop a PM to @t_will - he can get you sorted.
There's no one set way to get this sticker - becoming a VIG is a rite of passage, a reward given to someone who's gone above and beyond for the community and embodies the spirit of giffgaff to the fullest. If you see someone with this sticker, you're in the presence of someone who helped giffgaff get where it is today. And if you want one, well - surprise us.
run by you awards
Every year, the community votes on the members who they feel most exemplify giffgaff in a variety of categories. It's different every year, but it's always for people who live up to the giffgaff values of mutual giving, bybeing positive, gritty, collaborative and curious. Members nominate and vote on the winners every time, and the winners receive a unique trophy to display pride of place.
Delve deeper into current and past awards at runbyyou.giffgaff.com.
Someone with the Founder sticker has been here since the beginning, and helped shape giffgaff since day one. They're a rare breed - it's not possible to earn the Founder sticker any more, as it's exclusive to people who joined the community in the early days of the company.
During Christmas and New Year 2017, community members searched through the community for five different parts of a snowman - snow for the body, coal for the buttons, sticks for the arms, a carrot for the nose, and a wooly hat to top it all off. People who managed to collect all five, through mysterious circumstances, were able to trade them in for a smiley full snowman sticker.
The mystery of how the carrot got a bite out of it on the night before Christmas has never been solved...
giffgaff Labs has been designed to allow you to submit great ideas about anything (even outside the mobile realm), which then get reviewed by giffgaff and have a chance of getting implemented. No matter what the idea is, big or small, we will definitely look into it - even if it’s about creating giffgaff airlines. Members have submitted so far more than 17.000 ideas and we’re looking for way more to come in.
So how do you submit your ideas? It is a very simple process that we detailed below. Keep in mind you’re not alone in this journey. Other members are willing to help you refine your ideas.
Benefits of submitting an idea
Consider the following benefits of submitting an idea.
Some of our members’ implemented ideas have changed the way thousands of members use their mobile. To know you've had that impact on people is huge. For instance, SIM swap has so far helped over 50,000 members.
Every unique idea deserves a huge thank you. In many cases, we also give payback or even a special mention. When an idea gets implemented it can look mighty fine on your CV and we're more than happy to recommend you.
How to search for idea's that already exist?
The Labs already has 17,000 (and counting) ideas, so take a peak. You can look through the submitted ideas by using the search bar from the Labs page.
Just a note: Some ideas might be worded in a different way. For example, you have an idea about "3-way calling" but searching after the word "calling" shows up either nothing or too many ideas. Try other keywords, such as"conferencing", or “group call”.
So how do I vote for an idea?
If you like that idea, click on the heart icon. If it’s not your cup of tea, you might want to press the broken heart icon.
Preview of icons to say yay or nay.
Vote for idea
Not for you
Popular ideas can sometimes be controversial, so only the positive votes will be shown.
How do I submit a new idea?
Our "Contribute" section might be a good start because this gives the community a chance to discuss your idea and, if needed, our members can point you in the right direction. Follow this link if you want to post in Contribute first.
If you want to submit your idea in Labs, head over here and follow these steps:
Select a category under “Where should this idea live?” , there is a lot to pick from.
Give your idea a name (this is the title of your idea) - keep it short and punchy for maximum effect but at the same time make sure it is not too generic.
Describe “What's it all about?”- The best ideas explain the 'what' and 'why' as clearly as possible. Don't worry too much about the 'how', but if you have any suggestions, we would love to hear them. You can always use your feedback gained from the contribute section to shape your idea.
Once submitted, you should get a confirmation message via PM (private messages). It takes approximately 2 weeks on average to review ideas, however, in busy periods it can take longer. We work really hard on this so bear with us. In the meantime, if you have any questions about the reviewing process you can PM @fadlur_f.
My idea has been reviewed. What's next:
You'll receive Labs' notifications about your idea as it goes through the different stages on its way to implementation. Here are the different stages you may encounter:
We are looking into it
Working on it
Not for us.
Needs more development
Not an idea
Here is an example of one of successful idea implementation journey:
How to report a comment or an idea
To report a comment or an idea:
Click the exclamation mark button
A popup will appear for you describe and detail the report
Hit “Alert the administrators” button. The report will be sent to our staffers.
The report will be reviewed by the staffers and you should be notified when they have reviewed your report.
Please note: Any naming and shaming will be removed and could result in a ban, if necessary.