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giffgaff Labs has been designed to allow you to submit great ideas about anything (even outside the mobile realm), which then get reviewed by giffgaff and have a chance of getting implemented. No matter what the idea is, big or small, we will definitely look into it - even if it’s about creating giffgaff airlines. Members have submitted so far more than 17.000 ideas and we’re looking for way more to come in.   So how do you submit your ideas? It is a very simple process that we detailed below. Keep in mind you’re not alone in this journey. Other members are willing to help you refine your ideas. More Information Benefits of submitting an idea Consider the following benefits of submitting an idea. Some of our members’ implemented ideas have changed the way thousands of members use their mobile. To know you've had that impact on people is huge. For instance, SIM swap has so far helped over 50,000 members. Every unique idea deserves a huge thank you. In many cases, we also give payback or even a special mention. When an idea gets implemented it can look mighty fine on your CV and we're more than happy to recommend you. How to search for idea's that already exist? The Labs already has 17,000 (and counting) ideas, so take a peak. You can look through the submitted ideas by using the search bar from the Labs page.     Just a note: Some ideas might be worded in a different way.  For example, you have an idea about "3-way calling"  but searching after the word "calling" shows up either nothing or too many ideas. Try other keywords, such as"conferencing", or “group call”. So how do I vote for an idea?   If you like that idea, click on the heart icon. If it’s not your cup of tea, you might want to press the broken heart icon.   Preview of icons to say yay or nay.  Vote for idea Not for you     Popular ideas can sometimes be controversial, so only the positive votes will be shown.   How do I submit a new idea? Our "Contribute" section might be a good start because this gives the community a chance to discuss your idea and, if needed, our members can point you in the right direction. Follow this link if you want to post in Contribute first.   If you want to submit your idea in Labs, head over here and follow these steps: Select a category under “Where should this idea live?” , there is a lot to pick from. Give your idea a name (this is the title of your idea) - keep it short and punchy for maximum effect but at the same time make sure it is not too generic. Describe “What's it all about?”- The best ideas explain the 'what' and 'why' as clearly as possible. Don't worry too much about the 'how', but if you have any suggestions, we would love to hear them. You can always use your feedback gained from the contribute section to shape your idea.     Once submitted, you should get a confirmation message via PM (private messages). It takes approximately 2 weeks on average to review ideas, however, in busy periods it can take longer. We work really hard on this so bear with us. In the meantime, if you have any questions about the reviewing process you can PM @fadlur_f.  My idea has been reviewed. What's next:  You'll receive Labs' notifications about your idea as it goes through the different stages on its way to implementation. Here are the different stages you may encounter:   New idea We are looking into it Working on it Under consideration Implemented Not for us. Already Suggested Needs more development Not an idea   Here is an example of one of successful idea implementation journey:     How to report a comment or an idea To report a comment or an idea: Click the exclamation mark button  A popup will appear for you describe and detail the report Hit “Alert the administrators” button. The report will be sent to our staffers.   The report will be reviewed by the staffers and you should be notified when they have reviewed your report.   Please note: Any naming and shaming will be removed and could result in a ban, if necessary.
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The article you're viewing has been archived and is no longer being maintained. The information might be out of date. Fret not, visit our community, where our members are always ready to help you.   As you might have read in the SMS or email we have sent you, we will be doing a bit of work improving your data experience. This update will temporarily affect your data access, but all you need to do to get it back is to restart your device and you will be good to go.   Read more Have you received a text message from us and 2 days later data access stopped? Don't worry, all you need to do is turn your phone OFF and ON again and all should be working as usual. Why are we doing this? A while ago we implemented a redirect for some old internet settings (sometimes called an APN) which meant that members that did not have the correct internet settings will still be able to use their mobile internet.   Unfortunately, we have noticed that the redirect we have implemented does not work abroad, so we're implementing a fix. This means those members that do not have the correct settings will get them automatically updated next time their restart their phone This process will happen over a month starting on the 12 July and ending mid-August.   We will process smaller batches each weekday. The members that are going though the process will notice their data will stop working and all they need to do is to restart their device. We are also planning on sending a text message to all the impacted members to make sure they are aware of what is happening.   Benefits After this fix has been implemented, you should have no problem with your data while roaming and will be able to use it in the UK like normal. Have you restarted your device but still cannot access data? Have a look at this service thread we have on the community where you can read the latest updates and also share with us and our members what you are experiencing. 
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The toolbox is a different way of viewing and interacting on the help and support forum. It includes a variety of functionalities which are tailored to the needs of our helpers. More information How to access the toolbox? The ‘give help’ icon is located in the top right-hand side of the community home page. Some of you reading this article may be confused as to why you cannot see this, for which there are the following two possibilities: You are not logged into the community - the icon will only appear if you are logged into your community account. You don’t have over 25 replies in the help and support forum - the current criteria for gaining access to the toolkit is reliant upon members having at least 25 replies in help and support. What functionalities does the toolbox have? Collaborating with our helpers we were able to get feedback on what’s needed for them to answer questions and made those features and functionalities available in the toolbox. From the already implemented quick reply function, along with the advanced reply function, to saving templates, batch editing thread lists, accessing the knowledge base, copying agent links and pre-made templates without losing the thread you’re replying too, giving kudos, filtering through and reporting threads, we have tried our best to make our toolbox a helper friendly experience. Thus, the toolbox is a combination of different helper focused functionalities, gathered in one place to make things easier for members who wish to help. Continue reading to find out more about each functionality. Threads list tab The first bottom tab found in the Toolbox is the thread list. Here you will find will all help and support threads which do not have a best answer set as yet. For each thread you will see a series of icons and badges designed to give you a better overview of the activity on each thread to make it easier to choose which one you want to open.       Besides the icons and badges there are two other functionalities we have introduced which give you the ability to  Save a thread in your favourites or Dismiss a thread from your thread list. You can do this by  either swiping right or left on the individual thread you’d like to action. On the other hand, you could always use the Batch edit feature that is found at the top right of the screen to action multiple threads at once.     Favourite threads tab As we have seen, the Toolbox lets you save threads that you want to keep an eye on. The second tab is the place you need to go to view all your saved threads. The functionality here is similar to the Threads list tab, but here, you will be notified at the bottom of the screen as well as a pink line on the right hand side of the thread as soon as one of the author's of the saved has returned to post again. When you no longer want to keep a thread in the list, simply swipe left or use the batch edit function to remove it.       Knowledge base tab This screen looks very similar to what we have on the existing forum and you are correct in thinking that it is a replica of it. Use this whenever you need an extra hand.       Notes tab One special feature we want to develop in the Toolbox is the ability to access to a space where you can save a few personal notes. At the top of this tab you will be able to see a predefined note that has all the direct Agent links that you will needed if the member’s issue can only be solved by the agents.     We are still working on bringing the personal notes to life and we hope they will make an appearance soon. In the meantime, let’s have a look at the Agent links note:   The dashboard has a quick copy and paste functionality, click on any link to copy it and simply click the thread list icon the return to the thread on which you wish to post it on. ‘Link copied’ will appear to confirm that your link has been copied. Settings tab The last tab, the Settings tab is all about personalising your thread list and  will therefore allow you to only view threads that are of interest to you. This is just the beginning of what we can do in terms of filters and we would love to hear what else we can add to the list to make your life easier.   There are two types of filters: predefined and freeform. They can both be used at the same time if you want to be very specific about which threads you want to see in your threads list. Predefined filters: Chewy threads - These are threads which were posted over an hour ago and have not had any replies. Forgotten threads - These are threads which were posted 1 day ago and have fewer than 3 replies. Best Answers - The Toolbox’s default view is to exclude threads with a best answer, and this toggle, if enabled, will bring back those threads making them visible for you in the Threads list. Freeform filter: Keyword filter - If you’d like to help members with a specific question, this filter allows you to simply type in a keyword and it will filter the Threads list view to only show threads which contain this keyword. After enabling or disabling any filter you will have to go back to the Threads list to see the changes. Don’t worry, a pop-up at the bottom of the screen will confirm that the change you made has been applied.   Guide To bring everything to a close we have created a handy guide and as you may have already guessed, this guide runs through the various icons, badges and functionalities of the toolbox. Feel free to browse it if you ever need a quick refresh whist using the Toolbox.     Individual thread view After deciding on the thread you want to reply to, you will be met with a view that allows you reply by using Quick or Advanced reply, access the Knowledge base and your Notes as well as Save or Dismiss a particular thread.  
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If you need to report a message / post / thread within the forums, then please see the Content Reporting Guide.   If you need to get in touch with one of our giffgaff Educators for any reason, then please choose one from the list below:     guy_ow Click here to send a message   scousema Click here to send a message   dez_d Click here to send a message   _kara_ Click here to send a message   paul_d_ Click here to send a message   simone_w Click here to send a message   t_will Click here to send a message   alexandra_mg Click here to send a message     There are also other community staffers that you can talk to, head over to the meet the community team thread to find out about what makes up the whole community team.
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This article will help you answer any questions that you may have on selling your handset with giffgaff. Please click or press on the relevant question or to view our helpful information More information General Information Why is giffgaff offering to buy phones? We’re always looking to offer new and exciting services to our members and since we sell phones to our members, why not offer a fair price for their old phones. So we’ve partnered up with the awesome folks at Redeem who know all there is to know about recycling phones and now we can offer you the best experience possible if you want to sell your old phone. I’m trying to sell my phone but the page is freezing/crashing. What do I do? The best thing to do if you’re having problems completing your sale is to try a different browser or even a different phone. We suggest using the latest version of Chrome or Firefox. You can also try clearing your browser’s cache. Here’s how: Chrome (Desktop) Push Ctrl + H on your keyboard Click ‘Clear Browsing Data’ Chrome (Mobile) Tap the menu icon beside the address bar Tap history Tap ‘Clear Browsing Data’ Firefox From the History menu, select Clear Recent History. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items If you’re getting an error message at any stage, just follow the instructions you’ve been given on the error itself to correct the error. What happens to my old phone? All the phones we receive will be recycled, reused or resold. No landfills here. Selling Your Phone You’ve sent me an email saying that my phone is blocked or stolen. This means your phone has been flagged as lost/stolen/blocked on Recipero’s CheckMEND database. Each phone sold on giffgaff Marketplace is checked on the CheckMEND database which indicates if phones have been registered as blocked, stolen or lost. If a mobile phone has been flagged we are required to hold the mobile phone in quarantine for 28 days to give you the opportunity to get the red flag removed. Under no circumstances are we allowed by law to return the phone if it is flagged as stolen by the Recipero CheckMEND database. This is because we could have been sent what is potentially a stolen phone. If the block or red flag on the phone is not removed within 28 days then we are obliged by law to dispose of it. If you want to get this flag removed, you can contact Recipero HERE How do I sell my phone? All you need is a giffgaff account. You don’t even need an active SIM. If you want to register just click here . Once you’ve set up your shiny new account or if you’ve already got an account, you’re good to go. Just click on this link https://giffgaff.com/mobile-phones/sell-my-phone to get started selling your phone. Since this is your first time, we’ll ask you for some details such as name, address, etc so we can make sure you get your cash. It’s as easy as that. How many phones can I sell? You can only sell one phone per order but if you have more than one phone to sell you can simply create multiple orders. How can I find out the memory size of my phone? It depends on what kind of phone you have. iPhone Tap Settings General Storage & iCloud Usage Manage Storage Android Tap Setting Storage Windows Apps List Storage Sense Phone Please note: this will always be up to 10% lower than the 8, 16, 32, 64 or 128GB advertised as the operating system is already pre-loaded onto the phone. How do I cancel a sale? If you haven’t sent your phone yet then it’s no problem. The order will cancel after 14 days. If you have already posted your phone to us then please contact the Member services through the ask an agent link here. If we can cancel the sale for you, we will. Why do I need a giffgaff account? You need an account so we can keep track of your orders and make sure you get paid for your phone. It only takes a minute to set up, we try to keep things as simple as possible. What on earth is an IMEI number? The IMEI number is a unique number given to all mobile phones and tablets, that can be used to identify the phone. If you enter *#06# your clever phone will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat remove the back and you’ll find it under the battery. If you’ve got an iPhone it may be on the SIM gate. How will I be paid? You provide us with your bank account details and we will pay directly into that account. We know people worry about entering their bank details, but you don’t need to. We take the security of your details and our site very seriously. The giffgaff Marketplace site uses Comodo SSL Security encryption at various stages throughout the site to protect your information. You’ll notice the padlock icon appear in your browser to indicate that your information is being transmitted securely (usually found alongside the address bar). This protects it from interception by unintended recipients. How do I find out what model my phone is? Easy, just take the back off your mobile phone; the model is usually located under the battery. Some phones will have the model right on the back of the casing. Alternatively you can enter your IMEI number into our search box and this will tell you exactly what make and model your mobile phone is. If you enter *#06# your clever mobile phone will make the 15 digit IMEI number magically appear on the screen! Or if your key pad is broken or battery flat for most mobile phones, remove the back and you’ll find it under the battery. If you’ve an iPhone it may be on the SIM gate. Don’t worry though, if you do happen to sell us the wrong model, we’ll sort it all out for you at our end and inform you by email. I’ve sent the wrong phone, how do I fix this? Please contact the Member services through the ask an agent link here and we’ll sort it out for you. Can I send you a damaged phone? Absolutely! While you’re filling out the form to sell your phone, we’ll ask you some questions on the condition of your phone and give you an idea on the kind of quote you’ll receive. The price we offer you is really important, that’s why we put so much effort into getting it right. To most recyclers, it doesn’t matter what’s wrong with your mobile phone, if it’s classed as broken, there’s only one price. So really you’re paying for the faults on other people’s mobile phones. That really doesn’t sound fair to us or our partner, Redeem, so instead of offering a fixed price for a faulty mobile phone, we take the time to test each individual mobile so that you get an individual price. We’ll email you an offer, which if you’re not 100% happy with simply tell us and we’ll return your mobile phone to you free of charge. You even have three days to think about it. This way you can be sure you’re getting the best deal, the real price your mobile phone is worth. Why did my phone change price when I tried to sell it again? Our value promise is that we will pay you the price offered at the time of your sale and hold this for 14 days. Can I get the old price? If you didn’t send us your phone within the 14 day period we will offer you the current website price. Sending Your Phone I didn’t send my phone right away. Can I still send it? It all depends on how long ago you made the booking. We hold quoted prices on orders for 14 days so if it’s been 14 days or less since you made the booking, you can still go ahead and send the phone using the sales pack we sent you. If you need a new sales pack you can request one here. If it’s been more than 14 days, you should just book your phone in again as you did before and we will send you out a new sales pack for that booking. Do not use your old sales pack if you still have it. Has my phone been received? You can check the status of your phone at any time by logging onto your account and going to my payments and clicking on the my phones link here. As soon as we receive your phone we will send you a confirmation email. Don’t forget that you would have received a Royal Mail tracking number when you handed you phone in at the post office. You can use this to track where your phone is on the Royal Mail web site here. Please note: Member services can only view the same information which is shown on your online account here. How do I get a sales pack? We’ll send a sales pack to the address you’ve given us as soon as you’ve finished selling your mobile phone to us on our website. It’ll take 1-3 days to arrive. If it doesn’t arrive in that time and you need another, you can contact our recycling partner Redeem by submitting an Ask an agent form here. Do I pay postage when I send in my phone? No, we provide a freepost service for you to send your mobile phone to us. When you order your sales pack, simply pack your mobile phone in the packaging provided and pop down to the Post Office to post it back to us. Postage is free and the tracking number insures your phone for up to £50, but if it’s worth more, we recommend you pay extra to send it Special Delivery (ask about this at your local post office). Do I have to send it in the packaging provided? No, but you do need to send it in a sealed, strong, rigid container. Royal Mail recommends you pack your phone up carefully. Wrap it in 1cm of cushioning e.g. bubble wrap and pop it in a box, you could use your original box or anything that makes it strong and rigid so it doesn’t move about. Then go to the Post Office to send it. Simply attach one of the freepost address labels included in your sale pack. What shouldn’t I include with my phone? The SIM card. We don’t want this so please don’t send it! We will not accept liability if SIM cards are sent with the phone and we will not be responsible for any charges which are incurred before or after receipt of your phone, so please ensure you take it out before you send it. We will not accept liability if memory cards are sent with the phone and we will not be responsible for any loss of data before or after receipt of your phone. We can’t send SIM or memory cards back to you once they have been received. I sent my phone by freepost, has it arrived yet? Once you’ve taken your package to the post office you’ll be given a proof of postage receipt and tracking number. This tracking number insures your phone for up to £50 and it also tracks your parcel online to our closest delivery office. It does not track it directly to our recycling partner Redeem’s offices so please be aware that your mobile phones will get to them 1-2 days after it says ‘delivered’. We’ll send you an email as soon as we receive your mobile phone. You can also check for updates on your mobile phone’s progress by logging onto My giffgaff and going to my payments and clicking on the my phone sales link Chances are it’ll be making its way through the Royal Mail system. If we have not been in touch confirming receipt of your phone after 7 days, you can get in touch with Redeem by asking here . How do I data wipe my phone before sending it? How you data wipe your phone varies from operating system to operating system, and sometimes even phone to phone. These are general instructions that should work with most phones; however, it's best to check with your manual or manufacturer just to make sure. You can download manuals for most makes and models of phone from the internet. Android: For versions before 4.0: Select the Menu key from the Home screen Select Settings Select Privacy Select Factory data reset You'll get a warning screen. Scroll toward the bottom and tap "Reset phone. If you also have an SD card in the phone (and don't want to use the data in your next phone), also make sure to check the box next to "Erase SD card." Android: For versions 4.0 or later: Go to Settings and look for "Backup and reset" and select that option Select Factory data reset You'll get a warning screen along with a list of all the accounts you are currently signed into iOS (iPhone) - This process may vary slightly dependant on your version: Select Settings Select General Select Reset Select Erase all Content and Settings Windows Phone 7: Go to the Home screen Select the Application Menu Key Select Settings Select About Select the "Reset your phone" button BlackBerry: Head to Options Select Security options Select General settings Select the menu key Select Wipe Handheld How should I package my phone? You can only include one phone per package. If you have two or more phones to sell, you will need to create an order for each phone. You will receive packaging for each order. We provide a freepost service for you to send your mobile phone to our recycling partner, Redeem. When you sell your phone we’ll send you a box and a bag (unlike most recyclers we don’t expect you to look for a box). You just pack your phone, go down to the Post Office and get your proof of postage and tracking number. Postage is free and the tracking number insures your phone for up to £50, but if it’s worth more, we recommend you send it Special Delivery. What do I need to include when I send my phone? The mobile phone would be a good start. Probably best to switch it off. Make sure you leave the battery in and the back on. We need those. It would also be great if you could charge it before sending. Please unlock any PIN codes or passwords that you may have on the mobile phone. The ‘freepost address label’ from the sales pack (either on the envelope you’re sending or in the pack if you have used alternative packaging). That’s about it. Should I send accessories in with my phone? No. The value on the website is for the handset only. However, if you want to send any accessories in with your package this will not increase the value but they will be either recycled or re-used. I sent my phone by Recorded / Special Delivery, has it arrived yet? We send an email as soon as we receive your mobile phone. The nice thing about special delivery though is that you can track where your phone is using the Royal Mail tracking facility on their website. Just enter your tracking number and it should tell you exactly where your phone is. You can track your item here: https://www.royalmail.com/track-your-item Payment How long until I get paid? Once we have received your mobile phone we will have to process it in order to give you a quote. How long this takes depends on the model of phone you’ve sent. If you login to My giffgaff and go to My Payments then click My Phone Sales you will be able keep track of what stage your phone is at. Once processed we’ll send you an email with a quote which you can accept or decline and if you accept before 1pm we will make the payment to your bank that day. If you have any questions about a fault that has been found, you can contact Redeem by submitting the form here. My phone shows as received. Where is my payment? You can keep on top of the status of your payment by logging into My giffgaff and going to My Payments then My Phone Sales. When our recycling partner, Redeem have received your phone we will send you an email to confirm that it’s arrived safely and we’ll also give you an expected payment date. Please note: Member services agents can only view the same information that is shown on your My giffgaff IOS Lock & Google Account Removal What is iOS/Activation Lock? With iOS7 or later Apple introduced a new security measure called ’Activation Lock’, which is linked to ’Find my iPhone’. If the Activation Lock is still activated, the phone will be locked to your iCloud account which is only accessible with your Apple ID and password. When we try to test it or resell the phone, we will be unable to access any of the iPad or iPhone’s functions and the phone will become inoperable. What happens if I don’t remove my iCloud account? If the Activation Lock is not removed then we won’t be able to offer you the full price. You may request to have your phone returned free of charge within the specified time period. How can I check if I have iOS7 or above? If you have an iPhone 4 or above then you may have downloaded the iOS7 software update. If you have a newer Apple phone (e.g. iPhone 5s) then your phone will automatically have it installed To find out which iOS version your phone is running, please go to: Settings General About Version Why do I need to remove my iCloud account? If the Activation Lock is still activated, the phone will be locked to your iCloud account, which is only accessible with your Apple ID and password. When we try to test it or resell the phone, we will be unable to access any of the iPad or iPhones functions and the phone will become inoperable. Therefore, we won’t be able to offer the full price for it as the phone will be locked to your Apple ID. What if my phone is faulty or broken? Even if you can't access your phone because it is faulty or broken you can still remove activation lock / iCloud account. Removing your iPhone via Find my iPhone is easy and it won’t affect your iTunes, Apple ID or anything linked to your iCloud account, it will only unlock the phone. Simply Follow the steps below: Go to https://www.icloud.com/ and enter your Apple ID and password Select Find My iPhone. Select all phones and select your phone from the list. Select Erase ipad/iphone Confirm Erase iPhone, then confirm again Enter your Apple id password and select erase How do I find my Apple ID? If you’ve forgotten your Apple ID or want to find out more you can visit http://www.apple.com/uk/support/appleid/ I’ve already sent you my phone and didn’t remove my iCloud account Don’t worry you can still remove remotely from your icloud. Simply Follow the steps below: Go to https://www.icloud.com/ and enter your Apple ID and password Select Find My iPhone Select all phones and select your phone from the list Select Erase ipad/iphone Confirm Erase iPhone, then confirm again Enter your Apple id password and select erase How do I deactivate the Activation Lock / remove my iCloud account? Removing it is simple and won't affect your iTunes, Apple id or anything linked to your icloud account, It will only unlock the phone. Simply Follow the steps below: Go to settings General Reset Select Erase all content and settings Confirm Erase iPhone, then confirm again Enter your Apple id password and select erase How do I remove my Google account from my phone? You can remove your google account by following these simple steps: Open your phone's Settings app Settings Under "Personal", tap Accounts Tap the account that you want to remove. If it's your Google account, first tap Google. Tap More More and then Remove account If this is the only Google Account on the phone, you may need to enter your phone's pattern, PIN or password for security. What is Samsung Find My Mobile? This is a feature of Samsung phones that allows you to find, lock and wipe your phone remotely. In order for our recycling partner, Redeem to process a Samsung phone, this feature will have to be disabled and your Samsung account will have to be removed. If this is not done, your phone will have to be sent back to you. Unfortunately Redeem are unable to remove this feature for you. How do I delete my Samsung account and remove Find My Mobile? You simply have to remove your Samsung account from the phone. If you still have the phone go to: Settings Accounts Samsung Account Tap Samsung Account ID (The email address) Remove Account If you’ve already sent the phone to us you can still remove your account by going to http://findmymobile.samsung.com Login with your Samsung account details and select the phone from the Registered devices list. Just click the trash bin icon and accept the disclaimer and it’s done. Returns I haven’t received my phone back after requesting a return. What do I do? When you request to have your phone returned, we will send you an email to confirm that we have sent the phone to you. We’ll include a tracking number which you can enter on the Royal Mail website to track where your phone is. If this is showing that your phone has been delivered and there is still no sign of the phone, you can get in contact with an agent, by submitting a form here.
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When you have a question, the Community is here to help you solve it. The members who are participating to the Community are happy to help so don't be shy!    More Information How to post your question All support requests should be posted on the Help & Support forum.   To post a new question, you need to:   Log in to your giffgaff account From your giffgaff dashboard select Community and then Forum Index and scroll to the Help & Support section. Or you can use this direct link to Help & Support     Now select Ask a question   This loads the screen where you can write your post:   Subject: Type a quick summary of your issue - so the members browsing the forum understand quickly what your question is about. Body: This is the place where you type your message (see below for the different functions). If you feel that its best to explain your issue with a picture please select the photos icon and then select the required picture to insert into your post.   Functions     The functions are very similar to a general word processor. You'll find them detailed below:   Icon Function Icon Function Icon Function Is for bold Allows you to type in Italics Allows you to underline text This allows you to cross out text This is a spoiler tag - a grey box which when clicked expands This is used to insert code into your messages - and make sure it is not interpreted by the browser You probably already know this. Its used to add emoticons to your message The link allows you to link URL's you may want to include, to an existing thread for example This is used to insert images to your message This allows you to insert YouTube Videos, or a film from your gallery This allows you to list points with numbers The three bullet points are used to create list items (like the list below this table) This allows you to customize the font you type in This allows you to increase or decrease the text size The A icon lets you change the colour of your text This allows you to spell check your post           How to receive the best answers When you are asking a question on the forum, there are a few rules to follow to ensure you'll get the best answers.   Give as much detail as possible   The more detail you give about your issue, the easier it will be for the other members to understand it and help you.   Typical elements are different from one question to another but they may include information such as:   Your phone make & model If your phone is unlocked Which goodybag your are using (if any) The payment method used (But don't include any details) As a general rule, explain clearly everything you think can help understand your situation - but never give personal or payment details, even your phone number.   Create only one thread at a time   When you have a question, make sure to stick to a single thread. Creating different threads will just confuse the members and reduce the quality of their answers - as they are trying to find the information on different threads.   Sticking to one thread for each question is an absolute rule. In the same spirit, create your own thread when you have a question, do not post it on a thread started by someone else as it can go unnoticed by our helpers.   Keep an eye on your thread   It is very likely that the first answer will be posted within a couple of minutes so make sure to stay on the thread for a few minutes after you posted. This way, you'll be able to answer the members who need additional information to help you with your question.   Please note: The page does not automatically show new replies and answers. You will need to manually refresh the page to allow new replies and answers to appear.   Write in a correct way   Write your post in a simple and understandable way so that our members can understand your query. If you are using a mobile device to post your question, make sure that the auto-correct feature does not change what you were writing. As a general rule, always read twice what you wrote to make sure it is correct before posting.   As the community is used by both children & adults please refrain from using offensive or foul language in your posts. Our community guidelines can be viewed here.     How to reward answers When you will have received an answer to your question, you will want to reward the members who gave their time to help you.   Setting best answers   When a member gives an answer that solves your issue, it's is very important to click on the Set as Best Answer button of the post that helped you most - Do not accept your own post as a solution (unless you solved the issue yourself).   Setting a post as the best answer is important because it shows what the answer was and it will help other members who will read the thread in the future. It also rewards the member who has been the most helpful.   Give kudos   As you can accept only one post as the solution, you can give kudos to the other members who did not quite give the solution, but helped you getting there.   To give a Kudos, click on the blue button next to the Reply button for the helpful posts.     Handy Links What are the Community Guidelines? How to give Kudos How do I mark a question as solved/set a post as Best Answer?  
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giffgaff Stickers are a way to show off your accomplishments on the community. Depending on what you've done, you might have a few stickers, you might have a whole collection - and they'll appear next to the posts that you make so that someone can see how you've made giffgaff run by you.   You'll see them appear next to other people's posts detailing their achievements. Click on any one of them to see more detail - or just take a look below.   Your top three Stickers will display next to your posts automatically. If you want, you can override this selection - just visit your community profile, uncheck the ones you don't want, and check the ones you do.   FAQs (click to view)  I want to suggest a new Sticker, how do I do that?  Just fill out the form in this post and it'll go straight to the team. Stickers that are under consideration are discussed regularly in this thread on the community, so make sure you stop by and check in. I should have one of the stickers, but I don't. What's happened?  Some stickers can take up to 24 hours to appear on your profile. You'll get a private message from @stickernews when it's assigned. If it's been more than 24 hours and you still haven't got it, send a private message to @t_will - he'll be able to check into it. I've chosen my own stickers, but now they don't update next to my posts when a get a new one. How do I fix it?  Easy - just head to your community profile page, and click the 'Reset to defaults' button. Your stickers will change to the best ones you have, and the next time you earn one it'll update. I've seen a Sticker someone has, but I don't seem to be able to get it myself. Why?  The majority of Stickers you'll see are earnable, but a handful of them were only available for a limited time. Have a look at the list below for the sticker you're trying to get - if it's not currently available, it'll say - and if it is, it'll tell you how to get it. If you think you should have a Sticker and don't, get in touch with @t_will. I don't like Stickers. How do I turn them off?  Oh no! Don't worry - there are two ways you can remove them. If you just don't want people to see your stickers, just head to your community profile and uncheck them. Even if you earn new ones, they won't show up. If you don't want to see anyone's Stickers, you can turn them off entirely in your Community Settings. We'd love to hear what you don't like about them so we can improve. Just send a quick message to @t_will to discuss it if you fancy. Sticker List L-Plate New to the community? Here's your first sticker. The L-plate lets people know that you're still finding our feet as a giffgaffer and that you might need a little extra help getting started. It'll automatically disappear after you've spent a little time here, so you won't be a newbie for long, don't worry. Anniversaries                 Every anniversary, married couples get and give themed gifts - the longer the anniversary, the more valuable the gift. It's the same with giffgaff - starting with the first day you stepped foot in the community, you'll earn yourself a sticker for every year you've been a part of it. Best Answers                 The backbone of Help, Best Answers are marked by community members to make sure people are rewarded for giving good answers, and that people can find answers to their questions more easily. The higher a sticker in this set someone has, the more people they've helped, by giving quality personalised answers to people who need their problems solving.   If you'd like to learn more about how to give help to members on the community, take a trip into this thread - it's got some great pointers to get you started. Implemented Idea Ideas keep giffgaff running, and members that submit new ideas and tweaks are instrumental in helping giffgaff evolve. Someone with this sticker posted their idea on Labs, discussed it with the community, and delivered it as a finished product. It's hard to find something on giffgaff that wasn't a member idea - even goodybags themselves were originally suggested by the community.   Head over to Labs to see the current crop of ideas and have your say - and if you've got one of your own, check out this guide on how to submit one. You never know, it might be the next big thing. Santa Hat The community is active 24/7, 365 days a year - even Christmas Day! For those members that take time out of their day on December 25th to help members out with their new phones, they get a special santa hat to show their dedication. gameplan Founders Club giffgaff gameplan is still in its early stages, so we're looking for Founders to help shape how it works and what happens next. Those folk that join the Founders Club in the early days will get the gameplan Founders Club sticker to proudly display - head over to the club and see what all the fuss is about to get yours. Founder status won't be around forever.   If you've taken part in a test in the past and don't have this sticker yet, drop a PM to @t_will - he can get you sorted. --> VIG There's no one set way to get this sticker - becoming a VIG is a rite of passage, a reward given to someone who's gone above and beyond for the community and embodies the spirit of giffgaff to the fullest. If you see someone with this sticker, you're in the presence of someone who helped giffgaff get where it is today. And if you want one, well - surprise us. run by you awards                   Every year, the community votes on the members who they feel most exemplify giffgaff in a variety of categories. It's different every year, but it's always for people who live up to the giffgaff values of mutual giving, bybeing positive, gritty, collaborative and curious. Members nominate and vote on the winners every time, and the winners receive a unique trophy to display pride of place.   Delve deeper into current and past awards at runbyyou.giffgaff.com. Founder Someone with the Founder sticker has been here since the beginning, and helped shape giffgaff since day one. They're a rare breed - it's not possible to earn the Founder sticker any more, as it's exclusive to people who joined the community in the early days of the company. Snowman           During Christmas and New Year 2017, community members searched through the community for five different parts of a snowman - snow for the body, coal for the buttons, sticks for the arms, a carrot for the nose, and a wooly hat to top it all off. People who managed to collect all five, through mysterious circumstances, were able to trade them in for a smiley full snowman sticker.   The mystery of how the carrot got a bite out of it on the night before Christmas has never been solved...
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This article describes various icons that you may see around our forums. More Information Icons displayed near threads.....What do they mean? Icon Description This red number above the speech mark shows the amount of new replies. This shows the amount of replies. This shows the time since last reply on thread This means the thread has an accepted solution (Best Answer). This shows that you have already replied to the thread.   Icons displayed within a thread .....What do they mean? Icon Description Located on top of the page. Shows extra options for the thread as a whole. Located at the very end of the post on the left- Shows extra options for that single post.   Icons displayed on the forum.....What do they mean?    Icon Description Located at the top of community page - Direct link to Knowledge base (for help) (available for mobile user by pressing the three dots ) Located at the top of community page - Direct link to main community index(available for mobile user by pressing the three dots ) Located at the top of community page - Direct link to your notifications Located at the top of community page - Direct link your Personal messages for more information about personal messages see here Located at the top of community page - Hidden menu with the blog, labs and Experts area. (Please note on mobile devices this will also include get help, forum and profile) Located at the top of community page, on the right side of search bar - Hidden menu with link to my profile, my community settings, my subscriptions, help and Log out. Located at the top of community page on the left side of the search bar - Hidden menu with links to different parts of the community (Forum Index)(Please note this icon is not available on mobile devices) Located at the top of community page - Direct link to the community landing page Located at the top of community page above the search bar - Hidden search bar for Knowledge base (FAQ) Located at the top of the community page - Link to self service of your account. (While browsing on mobile you will not see your username just the purple profile icon) Located on mobile device only, at the right hand side of purple icon at top - Hidden menu with My giffgaff, our offer, community, help links and also log out feature. Not to worry if you still can not find these icons. The image below will show the top banner and highlight the icons placement next to each other.   Please Note: Screen shot shown above corresponds with the layout on a mobile phone. Layout on the desktop may vary.    
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In this guide we'll cover how to get an image into your posts on the giffgaff community using a Desktop browser. More Information How to add a picture Whilst composing your post you'll be presented with a toolbar full of options. Select the button that says Photos to pull up your image options.     You'll now be presented with a small window providing you options to upload an image to your post. If you wish to upload an image from your computer press Upload and a file explorer window will open up. Here you can search your computer for the image file you wish to upload.     Once you have clicked open, the file is displayed in the window. You can now choose to align your photo to the left, centre or right. If everything looks OK then select Done and your image will be added to your post.   If you wish to upload an image you've found on the Internet then click URL and paste the web address of the image. Once you have entered the web address press Done to insert the image.       Your image has now been added to your post! You can continue with your post as normal or repeat if you need more images added.    
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This is a more detailed guide to our Community and getting your head around the giffgaff forums in general. The following sections are covered in this guide:. More Information Overview The giffgaff forums are here for giffgaff to inform their members of any news they may have as well as to allow members to ask questions and to seek help. There are sections for users to share tips and ideas for giffgaff. There is an a section for topics not concerned with giffgaff where competitions are often posted.   So there is something for everyone in the giffgaff community!     The Forum Boards The community has several forum boards so it is important that any questions are posted in the correct board. Otherwise questions may take longer to get answered and it clutters up the board.   Here is a short introduction to the boards:   Announcements - Keeps you up-to-date on a routine basis with what's going on in giffgaff. New giffgaff educators introduce themselves here. Help & Support - If you are having difficulties with any aspects of the giffgaff service, ask for help here. Service Updates - Service outages are posted here, as well as any news on planned network updates. Welcome & Join - If you have a question about giffgaff that needs answering before joining, it goes here. New members and giffgaff staff can also introduce themselves here too. giffgaff money - Sharing your financial experiences and get help on how to improve your finances from our lovely members. Tips & Guides - A place for giffgaff tips: either post one yourself or look for some for yourself; you can also offer advice to members thinking of buying a new handset. Contribute - Found a bug or got a good giffgaff idea? This is the place to post and discuss them. General Discussion - Got something to say that is not giffgaff? Want to hang out with other members? Here's the place to do it. Blog - Keeps you up-to-date on major giffgaff announcements, product changes, product reviews and includes some video blogs. Note: Sections not included in the forum index - Blog, Labs & Experts. These can be accessed by the three dots near the envelope in the right hand corner of the bottom of the banner     Labs - An area where are you are able to search, support and submit an idea of your choice, preferably after discussion of your idea in Contribute. Experts (replaced Approved Helpers) - An area where you can learn about giffgaff and test yourself, becoming a better helper each time you move up a tier. (currently these quizzes are out of date, as they need updating to pricing changes, international area changes, EU regulations and other areas, so do not depend on information learned here. The Knowledge Base is a better place to learn about giffgaff)     Specialised Boards In addition to the regular forum boards, there are specialised boards. These areas allow you to focus on specific topics, and require you to 'ask to join' group. But do not worry. These are open to all. Just hit join and you will receive a PM with a link to access the group you have chosen. Here is a brief description of each:   Forum Games - A place where forum games are submitted by users. Please search the board to find your game, before submitting a new game, as the game may already exist. Knowledge Base Editors - A place where people work to improve different aspects of the Knowledge Base. Over the last year or so, most of the Knowledge Base articles have been updated and made more accessible. If you want to assist in this, this is where you want to be. Also this where you can contact KB editors and Publishers. Staff request changes to specific articles here when policies change. Labs Discussion - This is where we mad scientists can get together and discuss updates, changes and improvements to giffgaff Labs. The Lab is currently being overhauled to make it easier to maintain and to find ideas already submitted before posting, and if you want to join in the discussion, join in. Coding and Apps - A place for people who are interested in coding and in testing apps for giffgaff. Help discussion & Brainstorm - This is the Command Centre for planning the next steps in all community help dedicated areas. Discussions are here to plan improvements to the Help process. If you are looking for help please go to the Help & Support Board (in the main index).     The Blog The blog is the first section of the community and its aim is to keep customers up-to-date on everything giffgaff, plus occasionally interesting mobile happenings too. Many major technology announcements are made there, with the option of users to input opinions.   Member Flaxvert has produced this amazing video to explain how to navigate and search the blog for information:   Please note: The video listed was created with the Pre-November 2016 design of the forum. The general explanation of the blog remains the same but you will find that some steps will vary, and the appearance has changed to a new 'responsive design' which is meant to work the same on mobile as desktop. The video will be replaced when there is an updated version.       Answering Questions If you want to help in our forums then the easiest thing to do is look around the Help & Support Forum, and when you see a question that you can answer correctly, go for it! If you are unsure of the answer please do not post it; if it is wrong it tends to annoy the person asking the question! It is better to give a 'Kudos' to a correct answer to help the person to choose the correct help.   Please do not worry if someone beats you to the answer. Often it is the 4th or 5th answer that is chosen as the "Best Answer".   The Ranking System Explained The community has a ranking system that allows members to gauge their contribution to the forums.   When you first join giffgaff you will be given the starting rank of "newcomer". Members then move up the ranks according to a combination of factors: helping users; posting; Kudoss given and received; time online; reading posts and blogs - in fact, any activity on the forums.   You receive a PM from the Head of Community when you gain a rank (which is automatically generated by Lithium when appropriate). Don't worry if you get a second PM telling you that you regained your previous rank, as this is a 'known glitch' in the system. Your profile will show the correct rank.   See here for more information on giffgaff's ranking system.     Set as Best Answer This is the way of letting giffgaff staff and other community users know that your question has been answered. It also rewards the person who gave you the best answer as it does influence their payback points. Only the person who asked the question (and forum administrators) will be able to set a post as the best answer.   To do this just go to the bottom of that post and click the "Set as Best Answer" button.   For more detail see this Knowledge Base article.   Kudos Kudos is a way of saying thanks for a helpful or useful post. To give a Kudos to a post press the blue button in the bottom-right-hand side of the post. It can be slow to register, but if the + turns white, you know it has registered.   Please Note: There is no longer a set limit on how many Kudos can be given in a set time, but try not to give Kudos in a way which looks like you are giving inappropriately.   Requesting Kudos in the body of your post ("Kudos begging"), or requesting 'Best Answer' in the body of your post is against community guidelines, although you may include a general suggestion in your signature.   Finally, your Kudos total does not in itself contribute to your payback statistics nor does it have much bearing on ranking up.   See here for more information on Kudos.   Private Messages (PMs) Private messages are internal emails which let you talk to other community members one on one, without the whole community seeing what you are talking about.   The private message button is in the top right hand side of the community pages, or you can use this this link.   To send a PM just click the PM button and click "compose new message" - after that enter the username of the person you want to send the PM to as well as a subject and main body message.   For more detail see this Knowledge Base article.     Your Preferences Menu There is an extensive preferences menu to allow you to select and change various options for yourself in the community. You can change your avatar, add a signature and more.   The best way to familiarise yourself with the options is to just look around it.   Click the user icon    > My Community Settings   or click this link.   If you get stuck, just ask the community for advice.   Email Subscriptions There is an extensive preferences menu to allow you to select and change various options for yourself in the community. You can change your avatar, add a signature and more.   The best way to familiarise yourself with the options is to just look around it.   Click the user icon    > My Community Settings   or click this link.   If you get stuck, just ask the community for advice.        Twitter Integration giffgaff have Help & Support on Twitter.com. If you would like to help then you must first link your Twitter account in your giffgaff settings. This way you'll be able to earn some extra Payback for participating.   To use Twitter you need link your Twitter account, to do this go to: Community > Preferences > Social Connect > "Twitter Settings"   or click this link   From there you can link to your Twitter account.     Facebook Integration You can also link to your Facebook account. As part of giffgaff's continuing research into better customer support strategies, members can ask the community a question from their Facebook account. It will appear on giffgaff's wall and will also post into the Help board. Any answers given will be posted on giffgaff's wall too.   To set this up go to: Community > Preferences > Social Connect > Facebook Connect   or click this link   From there you can link your Facebook account.     FAQs Does Kudos boost my rank? Not very much, ranking up depends on many factors, of which Kudos is just one. Can I edit a post? Yes. To edit one of your own posts, click on the three dots in a circle at the bottom of the post you want to edit and choose Edit. This is useful if you need to correct a typo soon after posting. Naturally, you can only edit your own posts! Can I delete a post? Maybe. To delete one of your own posts, click on the three dots in a circle and below Edit you might see Delete. When you choose delete you are asked to confirm delete, and then your post will be deleted. (If it is not there, you can edit your content to just a '.' Alternatively, if you go to the bottom of the 'three dot menu' you can Report Content and request an educator to remove the post or change to a different board.)   What happens if I put a post in the wrong board? Nothing, but it may take longer for an answer to be posted and your post may be moved to the correct board by our community leads (aka "educators"). You can 'Report Content' yourself if you realise it is in the wrong place, or someone else may report it for you.   Handy Links Getting started on giffgaff Your giffgaff dashboard How can I transfer my mobile number to giffgaff?  
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This short article will guide you on how to change your payback method. More Information Can I change the way I'll receive my payback? The simple answer is YES.   You can change the way you receive your payback up until we start processing payback. More information on the cut off dates can be found within the Announcements area of our website.   To select/change your selection simply:   Login to your giffgaff account Click on Choose payback method. Now select which way you wish your payback to be paid (shown below).   Selecting Cash (Via PayPal) We have now introduced a new verification method that requires you to verify your PayPal account.   To verify your PayPal account just go to your Payback page and click on 'choose cash' you will then be re-directed to the PayPal site were you must login and verify your account. You must click on 'Agree' to proceed.   To choose your Payback method just follow this link https://giffgaff.com/profile/choose-payback-method     Once you have clicked on agree you should be taken to a confirmation screen   Selecting Airtime credit If you selected Airtime credit you will see the following screens:       Selecting to donate to charity If you selected to donate your payback to charity you will see the following screens:       Handy Links Guide to payback points What are the different ways to receive my payback?  
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giffgaff in a box is a method we use to deliver a large number of SIMs to a few select community members. The aim of giffgaff in a box is to make it easier for you to promote giffgaff and tell people about it, especially when you're interacting with a large number of people. More Information What does the box contain? The box contains 50 SIM cards. They are all the triple SIM type.   Although the box used to contain some giffgaff goodies, it now gets sent directly from the warehouse via Royal Mail 1st Class so you can receive it quicker, so the goodies can no longer be included.   The SIM boxes are sent out weekly, direct from the giffgaff distribution warehouse. If you need SIM cards in a hurry then use your affiliate link which is detailed further in I want to give it a try, where do I start? or your Spread giffgaff page.     How do I get a giffgaff in a box? To be able to order a box, you first need to ask the agents to increase your SIM limit to 50 per month. The decision to increase your SIM limit is based on how efficient your SIM spreading skills are and how many successful activations you get.   To increase your SIM order limit, please Contact an agent explaining you are planning to order a box.   To increase this limit we will verify if at least 20% of the SIM cards we gave you have been activated. We also verify other parameters to assess your spreading skills.   When your SIM limit is increased to 50, simply log in to your Share the Love page and you'll be now able to order a box of 50 SIM cards.   Note: If you are eligible, please take into consideration that giffgaff will review your account history and reserves the right to reject any increases of this limit. Your spreading skills will be reassessed from time to time so your SIM limit may be decreased.     Will I get points when these SIM cards are activated? Of course, you will. These SIMs are already linked to your giffgaff account so any activation will be linked to you and you will receive 500 points for every new activation for the first 15 activations only. Once you have reached 15 activations you will be enrolled in the Super Recruiter Program.   Like our other MGM* SIMs, people who join through this route also receive £5 credit on activation. * MGM stands for 'Member Get Member', the method of when members spread giffgaff with others.     What do I need to do in return? Make good use of the SIMs and persuade large numbers of people to join.   It's expensive to send these boxes out and we lovingly (and painstakingly) pack them individually. We recommend you hand out leaflets with the SIMs and take time to fully explain how giffgaff works to new recruits. You can download and print leaflets from giffgaff to help you. Links to these leaflets are on our Super Recruiter page.   Like everything we do, we rely on your feedback and contributions to help make this product better. We ask people to submit feedback to us once they've used the product. You can do that in our community.     Who is giffgaff in a box aimed at? The product is designed for Super Recruiters who already have good experience in spreading giffgaff and have the desire and ability to do more. A Super Recruiter is anyone who has activated 15 or more SIMs while they have been with giffgaff.   The bottom line is that you need to have exceptional potential to promote giffgaff - which of course only works if you're passionate about the brand.     Does ordering the box affect my normal SIM limits? The 50 SIM cards contained in the box are counted in your monthly SIM limit so you need 50 SIM cards left or more to be able to order a box. When you order a box, the 50 SIM cards are deducted from the remaining number of SIM cards you can order for the month. Top-Tip: Try to order your box of SIMs in the latter days of the month. If you order early on in the month and use your full allocation of SIMs then your affiliate order link will be disabled until the start of the new month when your allocation gets refreshed.     I've ordered a box and have run out of SIMs. Can I have another one? To re-order the box you need to have activated at least 20% of the box of 50. So long as at least 10 SIMs are activated you can order a new one.   If you have specific questions of a more personal nature, please reach out to our agents.     Handy Links giffgaff triple SIMs The Super Recruiter Programme FAQ's Share the Love  
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The payback points you earn during a month are counted every month. There is a cut off point which is the last day of the month, at midnight. Any payback points earned after this date will be counted in next month's statement. More Information When are payback point statements issued? Points statements for the month are issued on or around the 20th of the month, telling you what you have earned in the previous month. The total you have earned so far for the current payback period is available to view in your My Payback page.       The final count is made after the end of each of the 6 monthly payback periods. There are therefore two final counts each year, one on or around the 1st of June and the other on or around the 1st of December. If you have not done so already then choose your payback method.   We like to keep are members informed on their payback calculations. Each month a new thread is started in Announcements detailing the current status of the calculations.   Handy Links Guide to payback points Can I change the way I'll receive my payback?  
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You can add a banner to your signature which appears in your Community forum posts. By default your signature is blank. There are actually two signatures you can change, one for the desktop view and one for the mobile view. Both of these signatures can contain plain text or HTML code and it is this HTML code that allows graphics, eg banners, to be incorporated into your signatures. More Information How big can my banner be? The desktop signature area is 550 x 95 pixels and the mobile signature area is smaller at 310 x 80 pixels. The whole signature should not exceed the respective dimensions otherwise they will be trimmed to fit eg if your desktop banner is 550x120 then the bottom part of it will be cut off.     What banners can I use? For your banners you can either use any of the giffgaff default banners or you can use your own. To use your own banner you need to host it on an external image hosting site, eg postimg.org or tinypic.com. Whether using the giffgaff banners or your own it is the URL to your chosen image that is used in the steps below. Use your creative talent, but avoid using content that might be copyrighted or belong to someone else.     Adding a banner in Desktop View To change your signature you must first login and go to: Community > Preferences > Personal Profile > Personal Information           Adding a banner in Mobile View To change your signature you must first login and go to: Community > Preferences > Mobile         How do I add information in? In either Mobile and Desktop views you will see a text box labelled Signature or Mobile Signature where you need to enter the text or HTML code for your banner. An example of the code using one of giffgaff's default banners is: <a target="_blank" href="http://giffgaff.com/orders/affiliate/[YOUR GIFFGAFF MEMBERNAME] "><img alt="Get a free Giffgaff Sim" src="http://giffgaff.com/banner/06_250x52.png"> Where you need to replace "[YOUR GIFFGAFF USERNAME]" with your giffgaff username (in order that you correctly receive payback for your affiliate link). If you have hosted your own banner's graphics on an external site, place the URL to your banner in the "src" field, eg: <a target="_blank" href="http://giffgaff.com/orders/affiliate/[YOUR GIFFGAFF USERNAME]"><img alt="Get a free Giffgaff Sim" src="[EXTERNAL IMAGE URL]"> When finished click SAVE at the bottom of each page.    
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We thought it might be interesting for you to see what a report looks like when you click that send button and also to explain what you should be reporting and what you should not. This guide will teach you the following: More Information What the community guidelines say on reporting Community Self Moderation: The Educators role is not to actively moderate content; we therefore rely on community members to self-moderate by using the Content Reporting Link to flag any inappropriate content.     How to report a post The first steps in reporting a post is the same whether you are viewing on a PC or a mobile device.   Located at the bottom of every reply in a thread is a circle with 3 dots within it. When clicked or pressed it will display a drop down menu. Click on "Report Content" of the post you wish to report. PC view   In both views you will see the "Report Content" form. Fill in the text box and add a P1, P2 or P3 and a reason why you wish to report that particular post. You should explain within this box which guideline(s) the post may have breached.   We've set up a brand new filter in our Reports system to prioritise them as P1, P2, P3 (P standing for 'Priority'). This can be broken down in the following way:   P1 - Issues that needs addressing without delay. Suicide threats, real life threats and major service issues fall into this camp.   P2 - Issues that need to be addressed ASAP but with an understanding that there may be a delay compared to a P1. Things like racism, homophobia, aggressive behaviour towards members, dodgy links to external sites etc. fall under this.   P3 - Everything else Things like spam, gaming, pointless posting (for the most part), incorrect BAs and getting around the swear filter would be things that fall under this.   For each of these categories we've set up our report system to pull through and ping an alert when it comes through. For this, we'll need your help when it comes to reporting by using 'trigger words'. For example, if you submit a report and use the phrase 'P1' or 'P2' this will indicate a high level of urgency and we'll get on it right away.   The trigger words will be what will activate the ping, making things much more easier and efficient for us to deal with. Nice one.     Going behind the scenes - What the Educators see The Educator dealing with the report will then act accordingly, PM'ing (usually) those involved - we then file them away under different folders for our Monthly Content Reports that come out in the first week of every month.   Gaming the System Touting for Sims/Kudos Pointless Posts Incorrect "Best Answer" Thread in Wrong Forum Personal Details Tags Inappropriate Content Referred to Agent     What you should report and what you shouldn't What you should report:   Gaming the system - Posts from users who you suspect are abusing the payback system by using multiple accounts to give themselves Best Answers or kudos. Touting for SIMs/Kudos -Posts which are actively asking for kudos or solutions, it is fine to have this in your signature but not to ask in a post/topic. Pointless Posts - Pointless/irrelevant posts or obvious spam. Incorrect Best Answer - If you spot a 'best answer' which is incorrect or if a user has accepted one of their own responses as a solution unjustifiably. Thread in Wrong Forum - If a topic has been posted in the wrong section, i.e. a Social: General Discussion post on the Help & Support board. Personal Details - If you see a post that contains personal details such as home address, email address, phone number. Incorrect Tags - If you see that a post has been tagged with an irrelevant or inappropriate tag. Inappropriate Content - Posts which are disrespectful to other users, profanity, advertising, naming and shaming and generally causing discord or disharmony on the forum. Agent Referrals - Posts where users are unable to submit a question to the agents, for trouble reading replies direct them to the following link: https://giffgaff.com/support/questions Educator Attention - Posts on threads where members are experiencing issues contacting an agent or where members are not getting their issue solved by an agent should be referred to an educator. You may use the report content for this purpose.   What you should not report:   Incorrect Answers - Answers in help which are incorrect. You should instead simply post the correct information on the thread in question. We cannot moderate every misguided answer therefore the community must educate others when necessary, this way also helps weed out false information and common misconceptions. The exception to this is if a particular user continues to post wrong/pointless answers. Duplicate Answers - We cannot actively moderate every single duplicate answer in a thread, but if it becomes excessive, especially from a specific user in particular, then feel free to report. Non Pointless Posts - It is important not to be too vigilant with posts that you deem pointless and is only really about spam or unhelpful answers in help. For example, you should not report posts in the Social: General Discussion board for being pointless, that's the point of this board.   Handy Links What are the Community Guidelines? How do I contact a giffgaff Educator? View replies & respond to our agents  
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A V.I.G is a Very Important Giffgaffer. A recognised giffgaff member who has helped promote the giffgaff brand or made a significant contribution to the community through the forum. More Information How do I get one? To get V.I.G. status, you need to do something truly special for giffgaff. This can be bringing 1000 recruits to the network or 1000 solutions on the community.     What does V.I.G give me? When you obtain V.I.G. status, you obtain a V.I.G. badge next to your membername on the Community.     Handy Links Community Icons Guide to Sharing the Love
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The giffgaff Community operates a ranking system based on many undisclosed factors. As you participate in the community, you work you way up the ranking ladder.   Ranking does not affect payback and if you make a good effort, you will get the same amount of payback as someone on a higher rank. giffgaff do not disclose the ranking criteria to avoid people 'gaming the system'.     More Information Member Ranks VIP former giff-staffer Best Answer Setter giffgaff headhunter giffgaff head-scratcher kung fu master ace of spades giffgaff to the grave giffgaff pensioner I was born right here Einstein a go-go mainframe R us plugged in I win the interwebs good to be right I am the matrix human databank unlikely to be wrong whatever I said... I'm right... just trust me... I ate the FAQ giffgaff, ergo sum I boldly went... helping the masses lives and breathes giffgaff big cheese top cat oracle soothsayer seer phenomenon enigma marvel prophet virtuoso augur mad scientist rocket scientist grand master mastermind sensei genius guru veteran maestro heavy hitter head honcho kingpin visionary professor expert counsellor coach guide governor mentor tutor navigator consultant aspirant motivator instructor exemplar vanguard pioneer chaperon pathfinder academic scholar graduate contributor supporter cicerone associate adept apprentice tipster helper steward student pupil dabbler rookie trainee novice beginner newcomer        
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A Kudos is a way to give positive feedback to another member based on their initial post or reply. More Information Why give Kudos? There's a couple of reasons to give Kudos – it’s good for the community and good for the member who is receiving the Kudos! It helps identify great posts, when you're scanning posts you can see particularly good posts/threads that have a few ‘Kudos’.   Additionally, Kudos act as a way of recognising the time and effort someone has put in and encourages good discussion. The number of Kudos someone received also helps their community ranking.     How to give Kudos - Desktop View It couldn't be simpler. On the bottom right of every post you will see a + (plus) with a number next to it, just click on the + and you'll see the number jump up by 1, showing you've given the member Kudos. Easy.       How to give Kudos - Mobile View In mobile view its a little different. The Kudos button is located at the bottom of each post next to the reply button, just click on the + (plus) and you'll see the number jump up by 1, showing you've given the member Kudos. Easy.       What's in it for me? Giving Kudos feels good, and if that's not enough, giving Kudos is built into some of the ranking formulas, so along with a whole bunch of other factors – it can help increase your rank and contributes to the person's rank who is receiving the Kudos, so not only are you helping others, you're also helping yourself!     Handy Links Community Ranks Guide to the Community How do I mark a question as solved/set a post as Best Answer?  
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It is great to see you are looking to help giffgaff grow bigger by recruiting new members to our network. As you may know, 30 SIMs per month is the default limit for all our activated giffgaff members. We feel this is a generous figure to start with, without being wasteful. The great news is that increasing your SIM limit is possible but will be completely dependant on how efficient your SIM spreading skills are and how many successful activations you get. More Information Are you eligible? To increase this limit we verify if at least 20% of the SIM cards we gave you have been activated. We also verify other parameters to assess your spreading skills.   You can see your successful activations by logging into your giffgaff account and selecting My recruits. You'll see a counter with your number of recruits and the amount of SIM orders you have placed.   The information displayed is for the last two payback periods. While on this page you can use the filter button to see:   Activated - This will display All Activated or Not Activated SIMs Payback Period - This will display All, Current or Previous payback periods.   If you have successfully met this expectation then you may be eligible for an increase and will be required to Contact an Agent. Note: If you are eligible, please take into consideration that giffgaff will review your account history and reserves the right to reject any increases of this limit.     Handy Links Can I order more than 3 SIM cards? Guide to Sharing the Love  
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Payback is paid out in June and December each year and credited in cash to the PayPal account of the members who selected this method. There are three possible reasons why your payback points were not credited to your PayPal account on the expected date. More Information The selection was not made in time Towards the end off each payback period, giffgaff will announce the key dates by which you have to indicate how you wish to take your payback points. If you fail to make your choice by the deadline given in the announcement then your points will not be paid out.   Unclaimed points from the payback period that's just ended will roll over to the next/current period. Unclaimed points from a previous payback period will be cancelled and you will lose out. Cancelled points cannot be recovered.   Please remember that payback will only rollover once. If you miss this the second time round your points will be cancelled and lost forever.     Do you have access to your PayPal account? It sounds silly, however one common mistake in other payback periods was that member's gave us a PayPal address to pay out to that they later discovered they couldn't access for some reason. We have now introduced a new verification method that should stop this and it requires you to verify your PayPal account.   To verify your PayPal account just go to your Payback page and click on 'choose cash' you will then be re-directed to the PayPal site were you must login and verify your account. You must click on 'Agree' to proceed.   To choose your Payback method just follow this link https://giffgaff.com/profile/choose-payback-method     Once you have clicked on agree you should be taken to a confirmation screen       The PayPal payment has not been accepted There are several reasons why you may be asked to accept or refuse a payment that was sent to you, here are the most common reasons;   You've received a payment in a currency you do not hold   The payment will show as 'Unclaimed'. If you 'Accept' the payment you will be given three options:   Accept the payment and convert it to your primary balance currency (usually British pounds). Accept the payment and open a secondary balance in that currency. Decline the payment and return it to the sender.   You've received a payment but you don't have a bank account or card linked to your account   After having linked your bank account to PayPal, you need to confirm that you are its owner. Follow the instructions from PayPal's Self Help page.   Note that once one payment is accepted, all future payments will automatically be accepted.     Handy Links Guide to payback points Payback dates &information  
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