Back in January, we launched a Member Survey with the aim of finding out whether there are any areas of Our Offer that we can simplify. Since then, we have shared some plans to update Our Offer and have been able to make some final changes based on community feedback. The output is explained below and the following changes will go live on 23rd March. Short on time? Here’s a summary: The price of a text will reduce from 6p to 5p Pay as you go data will be changed to 5p/MB (which will mean most members pay less on average) EU roaming data pricing will be reduced from 17p/MB to 5p/MB and roaming calls will be reduced from 16p/min to 15p/min The price of UK pay as you go calls will be changed from 10p/min to 15p/min, allowing us to align our UK and EU roaming pay as you go prices for the first time The Hokey Cokey goodybag will be simplified by replacing the ‘extra minutes’ with an increased minutes (125) and text (500) allowance I’d rather get into the detail, show me more: No problem. Following feedback from the Member Simplicity Survey, we wanted to make it easier to interact with Our Offer, with a focus on the following areas: Simplified pricing: Stepped pricing on calls and data make it difficult to track spend, so we’re replacing it with simple, flat pricing. Bringing into line pay as you go pricing at home and in Europe: For the first time, making a call, sending a text or using data will cost the same whether you’re in the UK or the EU. Remove tiered pricing: Hokey Cokey With the Hokey Cokey, the number of minutes that each member is able to use depends on the duration of incoming calls from non giffgaff members. This can make it complicated to track the remaining minutes allowances, but it can also make it difficult to communicate the offer to prospective members. In addition to this, we know that the majority of members don’t benefit from the additional minutes. For this reason, from 23rd March the £5 goodybag will come with a flat allowance of 125 minutes (which is nearly double the average usage on the goodybag) and we will increase the number of text messages that are available from 300 to 500 as well. Simplifying pricing on Pay As You Go data When asked about tracking your spend, you told us that managing calls and text is relatively easy, whereas data spend can be more difficult. Data currently costs 20p per day for usage up to 20MB, followed by 20p/MB for the remainder of that day. This means that the amount that you pay can vary wildly depending on when you choose to use data. We’ve been crunching the numbers to see how we can improve things and we’re pleased to say that we’re able to move to a simple flat price of 5p/MB which, for most members, will mean that you pay less for the data you currently use. Pay As You Go Price alignment at home and in Europe: Members have told us that managing spend whilst roaming is causing some confusion, so we wanted to take steps to make things easier, with particular focus on EU roaming. From the 23rd March we are making some changes to our voice and text pay as you go prices so that for the first time the price of making a call, sending a text or browsing data will be the same whether you’re in the UK or roaming in Europe. This includes changing the price of a call from 10p/minute to 15p/minute and reducing the price of a text from 6p to 5p. Summary of pay as you go changes: Current UK Price Current EU Price New UK/EU Price Data 20p per day up to 20MB then 20p per MB thereafter 17p per MB 5p per MB Call 10p per minute 16p per minute 15p per minute Text 6p per text 5p per text 5p per text If you’d like to have your say on these changes, check out our community forum.
giffgaff introduces the Cracked Screen Balm, a revolutionary new moisturising balm that not only keeps phone screens supple, but also miraculously repairs cracked screens to keep your phone looking fresh. What is it How to use Product details Warnings What is it? Applied twice daily, giffgaff’s device-altering Cracked Screen Balm keeps phone screens looking as youthful as the day they were first unboxed. giffgaff’s unique rich and creamy formula contains rejuvenating technologies that instantly repair damaged screens, leaving smartphones with a radiant, healthy glow. Available to purchase online only from April 1st while stocks last. Back to top How to use Apply modestly to your smartphone screen twice daily to prevent cracking or apply generously to remove existing cracks. Back to top Product details Dermatologically tested. Fragrance Free. Paraben Free. Not tested on animals or phone screens. Back to top Warnings For external use only. Avoid direct contact with eyes. Should this occur, rinse immediately with water. For use on all types of smartphones. Back to top
Have you ever wondered what the Knowledge Base is and how you could use it? If so, then this is the perfect guide for you. What is the Knowledge Base? Where can I find it? How can I use it? How is it managed? What can I do to help? Handy Links What is the Knowledge Base? The Knowledge Base is the place where we capture everything that our community members know about giffgaff so we can make it available to everybody. The purpose is to provide quality and trusted information on pretty much everything there is to know about giffgaff. As such, it's a part of the support giffgaff provides to its members. If there is anything you want to know about giffgaff's procedures or products then there is a good chance you'll find the answer here. By answering the most common questions it is helping out other members with their problems, whilst allowing others to deal with the more complex issues. Back to top Where can I find it? The Knowledge Base has been integrated into giffgaff's support so you don't have to look for it. When you are using the search bar in the Help page or in the Community the Knowledge Base articles are amongst the results - so you can always select the best answer. The answers from the Knowledge Base are identified by a dedicated icon: Selected articles are also available directly in the Help page. We also provide links to the relevant articles on the different pages of the website. On the desktop version, as you browse the Community forum, every page includes an FAQ button, enabling quick access to the Knowledge Base wherever you are on the forum. There is also an FAQ link on the Help page that loads the Knowledge Base home page. On the desktop version, each section of the Knowledge Base is also available by scrolling down the Community home page: From the mobile version, you can click on More and then KB to access the mobile Knowledge Base. Click on the section relevant to your question to display the list of articles. Back to top How can I use it? There are two ways to find the best article to answer your needs: With your favorite search engine. With the home page navigation. The articles are linked together so you can navigate easily from one article to another on the same subject. If an article did not answer all your questions, have a look at the Handy links section at the bottom to find all the other relevant articles. Tips: If you are using the search engine, just type the keywords relevant to your question. For example if you just joined and Internet does not work on your iPhone 5, just type "iPhone 5 Internet giffgaff". This way you are sure to find all the possible results. If you are helping other members, you can link to the Knowledge Base to complete and support your post. This way, you can provide a simple and straightforward answer to the community member, and let the Knowledge Base provide the detailed explanation. Back to top How is it managed? The Knowledge Base is the result of the shared efforts of the Community and giffgaff staff: Community members: They provide their knowledge and also their ability to spot everything which is missing or incorrect. Knowledge Base Editors: They edit content in response to reports from community members. Knowledge Base Publishers: They check edits made by Knowledge Base Editors to ensure articles remain relevant, accurate, factual and unbiased. The Knowledge Base Publishers may: Correct errors they find. Reject edits. Refer articles back to the relevant editor for correction. Publish revisions to the Knowledge Base. giffgaff staffers: They provide their insider knowledge and look after the overall consistency of the Knowledge Base. Members can escalate errors and omissions in a dedicated thread on the Contribute board, so they can be picked up by Knowledge Base editors and publishers, who are not just staffers, but also volunteer community members. The suggestions made by community members are discussed in the Knowledge Base Editors Group. The editors and publishers check if the suggestion has already been proposed. They also prepare the change so it can be implemented by a publisher or the Knowledge Base Manager. This publication step is used to make sure the content fits well within the rest of the Knowledge Base so it will be useful and easy to find by the community members. Back to top What can I do to help? The Knowledge Base is a living space and we are looking for constant improvements so there is a lot you can do to help. Link to it: Looking for information in the Knowledge Base is not natural to a lot of members. When you answer a question in the Community you can link to the corresponding article in the Knowledge Base. It will complete your post and advertise the Knowledge Base. Escalate missing or incorrect information: Each time you find that factual information is missing from the Knowledge Base, you have an opportunity to improve it. Report it in the dedicated thread on the Contribute board, detailing which information is missing or inaccurate, how it can be improved and why you think this can be useful to others. You'll be able to discuss it with the Community and the Knowledge Base editors/publishers by joining the Knowledge Base Editors Group to identify what is best for the other members. Become an editor: If you want the ability to directly improve the Knowledge Base, you can become a Knowledge Base editor. Any member can join the Knowledge Base Editors Group. Rate the articles: There is a rating feature at the end of each Knowledge Base article. Please rate the articles you read as it is a precious source of information to identify which articles are useful and which ones are not. If you found that an article is not really helpful, let us know what is missing and we will do our best to change it and add the details that are needed. Tag the articles: In order to improve the quality of the results in the search engine, you can help by tagging the articles. It will help present relevant results to the other members. Click on Add Tag... at the bottom of the articles. In the box, enter keywords which are relevant to the article, in the different ways possible (e.g. nanosim, nano sim, nano-sim), ensuring you separate each tag with a comma. Save your tags. Back to top Handy Links Getting help Back to top
Payback is credited to the balance of the members who selected this method twice a year. The dates for the selection and payment can be found on the What's Payback? page. If your balance is not credited with your payback after this date then the most common reason is that you forgot to select the payback method in advance. If you forgot to make your selection in time for payback, please don't worry your payback will simply rolled over to the next payback payment period. Please remember that your payback will only rollover once, if you miss this the second time round your rolled over payback will be lost permanently. If you remember having selected the Credit option on time and we have announced that the payback payment is completed then contact an agent and we will have your case investigated by our payback team. Note that the payback points awarded for recruiting new members are paid out with the regular payback payments, every 6 months.
As giffgaff is the mobile network run by you, we wanted to give you great ways to participate in its development including helping to recruit new members and in return, you get payback. We created this guide to give straight forward answers to the questions we receive about this program, just click on the relevant question to find more information about it. Who can participate? What's in it for me? What's in it for them? I want to give it a try, where do I start? How can I monitor my results? Do you have any tips to improve my results? What should I tell people about giffgaff? How can I bring it to the next level? I received an extra SIM from giffgaff, is it linked to my Share the love giffgaff page? Handy Links Who can participate? In a word? Everybody. As soon as you are a giffgaff member, you can start helping recruit new members and benefiting from it. When you log in and go to your Share the Love page you will be able to order SIMs to hand out to friends via email, post or by giving your affiliate link. All SIMs ordered through your page are linked to your account, so you will get rewarded when they are activated. Back to top What's in it for me? By bringing new members to giffgaff, you will receive 500 payback points for every new recruit. Once you reach 15 recruits you will automatically become a Super Recruiter. A recruit is counted when the member activates their SIM. If someone activates one of your affiliate SIMs within 42 days of you activating your own SIM then you will receive an additional £5 goodwill credit paid into your account. This is on top of any other promotional offers we may be running and it's for the first recruit only. If someone orders a SIM themselves but gives your phone number during the registration, you will earn 200 points. This way, you can earn points for people you bring to giffgaff, even if you don't provide them with a giffgaff SIM card yourself. Introducing new members to giffgaff is a great way to help giffgaff grow and the best way to increase your payback. In the December 2012 payback, the top earner reached £16,000, mostly through recruiting new members. Do you think you can top that? Back to top What's in it for them? Members who activate a SIM card that you gave them, or a SIM card they ordered through your Share the Love page will get £5 credited to their balance after their first top-up or goodybag/gigabag purchase of £10 or more. Don't forget to give them this information. Moreover, with free giffgaff to giffgaff calls and texts, it will now be free for you and your friends to stay in touch. The more friends you recruit, the more your group of friends save. Back to top I want to give it a try, where do I start? The first thing to do is to head to your Share the Love page. There, you'll find a lot of content to help you get going. To become a successful recruiter, we advise the following method: Start by reading the Little black book, it will give you a few solid tips. Send an email with your personalised order link which looks like this - http://giffgaff.com/orders/affiliate/Your Member Name Here Post this link with a personal message on your Facebook, twitter, etc ... to advertise it to your friends. You can do it regularly, but be considerate, you wouldn't want to spam your friends. Create your banner and include it in your forum signature, website or blog. Participate in the Welcome & Join forum. A lot of prospective members are browsing it for information before they join and they are likely to click on your banner if you help them. This method will help you start recruiting people online but don't forget that you can also distribute SIM cards. You can order up to 30 SIM cards to distribute each month. They can be delivered to your place or directly to your friends. If you want to go even further and advertise giffgaff, we have some great leaflets created by giffgaff community member elbubsio. They are all located here and are in a format that you can easily print. There are some that you can personalise with your member order link and others with a space to attach SIMs before handing them out. Some posters have QR codes on them which can be easily modified to include your own QR code, this QR code generator will help with that. This is a great solution if you want to create a giffgaff corner in your phone shop or if you want to hold a giffgaff stand in a festival. Please don't waste SIMs. They cost money to produce, distribute and activate so please: Give them to people who are interested in becoming a member for the long haul. Avoid giving them to tourists or people who change their SIM card every month. Back to top How can I monitor my results? You will be able to find a lot of great information on your My recruits page which contains: The number of SIM cards you ordered during the current and last Payback period. The number of recruits that have been activated. A detailed record of all the SIMs ordered with the order date and status. When a SIM card is activated, the record also shows the SIMs activation code so you can track which SIM card has been activated. If you see that some of your SIMs remain unactivated then you might want to give your friends a call to nudge them along. Back to top Do you have any tips to improve my results? There is no golden rule to become a Super Recruiter, but here are a few more tips to help you improve your recruitment skills. Focus on your strengths: If you are a successful blogger or a respected community member then don't spend your time distributing SIM cards in the street - you'll have much better results advertising giffgaff online. Select where you do it A large proportion of our members (certainly not all) are young, tech savvy people who are looking for a good deal. Try to think about where you can find these people, that's where you'll find the future giffgaffers (e.g. money saving forums, techy websites, car boot sales, colleges and clubs). Select when you do it: If you post your order link too often, you will lose credibility - and giffgaff as well. It's much better to focus on quality: post less but where and when it matters. Have a look back: From time to time, have a look at your My recruits page and identify what was successful and what was not. With time you'll learn the best way to recruit members. Back to top What should I tell people about giffgaff? Always explain what makes giffgaff different, so your recruits have no surprises. It is really important that new members feel comfortable on giffgaff so they need to know if we offer something which is right for them. Tell them we're online only so they'll need to activate their SIM and manage their account online. Advise them they may need to unlock their phone. Mention instead of call centres, we have an army of members and agents providing super speedy (24/7/365) online support. Explain they can use PAYG (Pay As You Go) or choose from a variety of goodybags that they can set to automatically recur or change each month. Let them know they can also buy top-up vouchers in newsagents and top up at cashpoints. Help us collect accurate data, so we can manage their giffgaff details correctly: Encourage members to provide full and accurate details so they can log into their account successfully and receive updates on their payback and their best payment plan. Please don't pre-activate SIMs with fake names and addresses. This makes it impossible for members to access their account to top up so they leave. Back to top How can I bring it to the next level? If you find that you are particularly good at recruiting members, or if you have a good logistics (e.g. you have a phone shop, or a regular stand at festivals and fairs) you will probably want to do more. The first thing you can do is ask to increase your monthly limit, so you can order more SIM cards to distribute each month. This is only possible if at least 20% of the SIM cards you give out are activated. If you still feel limited by the normal ordering procedure then you can order a giffgaff in a box. This is a box with 50 SIMs which are already linked to your member name. We send out giffgaff in a box according to your SIM activation track record and stock - this is for serious giffgaffers only. Remember that sending out SIM cards is expensive so we try to make sure that they are not wasted in large numbers. Back to top I received an extra SIM from giffgaff, is it linked to my Share the love giffgaff page? Shortly after you join, you will receive another SIM from giffgaff. If you go on your My recruits page you will find that this is the first SIM which is counted as being ordered by you for recruitment. We sent this SIM card to help you spread giffgaff. You can just give it to someone you know - if they activate it you will receive 500 payback points and they will receive £5 after their first top-up. Tip: Give this SIM to someone you call frequently (your boyfriend, girlfriend or your mother, etc ..) and you'll be able to call each other for free - now you are both on giffgaff. Back to top Handy Links Earning Payback through participation - The Terms & conditions The Super Recruiter Programme's FAQ Your Share the Love page What is giffgaff in a box? Back to top
If you need to report a message / post / thread within the forums, then please see this article: Content Reporting Guide. If you need to get in touch with one of our giffgaff Educators for any reason, then please choose one from the list below: _kara_ Click here to send a message alexandra_mg Click here to send a message aggy_agate Click here to send a message judd_r Click here to send a message prescilla_g Click here to send a message roxy_r Click here to send a message t_will Click here to send a message simone_w Click here to send a message paul_d_ Click here to send a message
When you have a question, the Community is here to help you solve it. The members who are participating to the Community are happy to help so don't be shy! How to post your question How to receive the best answers How to reward answers Handy Links How to post your question All support requests should be posted on the Help & Support forum. To post a new question, you need to: Log in to your giffgaff account from your giffgaff dashboard select Community and then Help & Support Now select Start a topic This loads the screen where you can write your post: Subject: Type a quick summary of your issue - so the members browsing the forum understand quickly what your question is about, Body: This is the place where you type your message (see below for the different functions). If you feel that its best to explain your issue with a picture please select the photos icon and then select the required picture to insert into your post. Functions The functions are very similar to a general word processor. You'll find them detailed below: Icon Function Icon Function Icon Function Is for bold Allows you to type in Italics Allows you to underline text This allows you to cross out text This is a spoiler tag - a grey box which when clicked expands This is used to insert code into your messages - and make sure it is not interpreted by the browser You probably already know this. Its used to add emoticons to your message The link allows you to link URL's you may want to include, to an existing thread for example This is used to insert images to your message This allows you to insert YouTube Videos, or a film from your gallery This allows you to list points with numbers The three bullet points are used to create list items (like the list below this table) This allows you to customize the font you type in This allows you to increase or decrease the text size The A icon lets you change the colour of your text This allows you to spell check your post Back to top How to receive the best answers When you are asking a question on the forum, there are a few rules to follow to ensure you'll get the best answers. Give as much detail as possible The more detail you give about your issue, the easier it will be for the other members to understand it and help you. Typical elements are different from one question to another but they may include information such as: Your phone make & model If your phone is unlocked Which goodybag your are using (if any) The payment method used (But don't include any details) As a general rule, explain clearly everything you think can help understand your situation - but never give personal or payment details, even your phone number. Create only one thread at a time When you have a question, make sure to stick to a single thread. Creating different threads will just confuse the members and reduce the quality of their answers - as they are trying to find the information on different threads. Sticking to one thread for each question is an absolute rule. In the same spirit, create your own thread when you have a question, do not post it on a thread started by someone else as it can go unnoticed by our helpers. Keep an eye on your thread It is very likely that the first answer will be posted within 2 minutes so make sure to stay on the thread for a few minutes after you posted. This way, you'll be able to answer the members who need additional information to help you with your question. Write in a correct way Write your post in a simple and understandable way so that our members can understand your query. If you are using a mobile device to post your question, make sure that the auto-correct feature does not change what you were writing. As a general rule, always read twice what you wrote to make sure it is correct before posting. As the community is used by both children & adults please refrain from using offensive or foul language in your posts. Our community guidelines can be viewed here. Back to top How to reward answers When you will have received an answer to your question, you will want to reward the members who gave their time to help you. Setting best answer When a member gives an answer that solves your issue, it's is very important to click on the Set as Best Answer button of the post that helped you most - Do not accept your own post as a solution (unless you solved the issue yourself). Setting a post as the best answer is important because it shows what the answer was and it will help other members who will read the thread in the future. It also rewards the member who has been the most helpful. Give kudos As you can accept only one post as the solution, you can give kudos to the other members who did not quite give the solution, but helped getting there. To give a kudo, click on the blue button sporting a half-star button, next to the Reply button for the helpful posts. Back to top Handy Links What are the Community Guidelines? How to give Kudos How do I mark a question as solved/set a post as Best Answer? Back to top
As you go along being an awesome giffgaff member, enjoying the friendly community or free giffgaff to giffgaff - you might find yourself one day getting that feeling. An itchy niggle that causes your forehead to crease. You might experience something with us that makes you think "Why isn't this done this other way?" or read something elsewhere and think, "Why doesn't this exist on giffgaff?".. we call this 'Minding the Gap' and something wonderful happens - you get a great giffgaff Idea. You're not alone in this. In fact we have over 10,000 Ideas on the Board - with over 500 of them turned into a reality by giffgaff. Chances are, if you have a Blackberry, use a goodybag or gigabag, dialled your Voicemail number, performed a sim swap or ordered a nano sim - you are using a feature that only exists because our members thought of it. That'll be why we're the 'the mobile network run by you' Ideas Accepted/Implemented Apr 2012 Message new giffgaffers about donating old credit to charity – Accepted Turn off Gigabag Notices – Accepted Private Message Alert – Accepted More Enticing Rewards. More Choice for Members!!! – Accepted Archive Service Updates Board – Accepted Limit the *100*5# message to people on Hokey Cokey goodybag – Accepted Voicemail API – Accepted Improve pricing web page (CI &IoM) – Accepted Bring back the gifffgaff news room ! - Accepted Editing function (multiple users) - Accepted Strike through option on text – Implemented Change the FAQ page – Implemented Giffgaff should have official video tutorials – Implemented Forum rules/guidelines - Implemented May 2012 Forum structure (Categories) – Accepted The Giffgaff 'Big Get Together' 2013 – Accepted The top-tip banner above the topic lists – Accepted Giffgaff Quiz Night – Accepted My giffgaff' Redesign – Implemented Idea status review period – Implemented Change new envelope – Implemented Email/Notice when new "pop-out" SIMs are being sent out – Implemented Reconsider the position on gigagbags/tethering/combining with texts/minutes allowance – Implemented Change in the way duplicate ideas are handled – Implemented Super Secret Project Implemented Giffgaff Forum 'Jargon Buster' – Implemented Need an "Unexplained Charges" category in the new ask an agent form – Implemented An idea for the monthly Ideas Broadcast - Implemented June 2012 Keep the ability to queue goody bags when recurring goody bags are introduced – Implemented Settings to 2020 – Implemented State of giffgaff – Implemented July 2012 giffgaff nano sims – Implemented Incorrect advertising in the goodybag section about Queueing goodybags – Implemented Service update notificaton – Implemented Aug 2012 ** Official - NEW RANK - thread in Off Topic ** - Accepted Provisioning unused SIMs as replacement SIMs – Implemented Official PAYBACK thread on Off Topic – Implemented Images to be displayed inline on the mobile community – Implemented Larger avatars - Implemented Sep 2012 Nanogaff - giffgaff's community powered Nano SIM dispatch system – Implemented Better notification of changes / outages / things that affect all - Implemented Oct 2012 bbm add-on.. – Accepted Tethering warning on the unlimited data goodybags - Implemented Payback Local &National Charity Donations from June 2013 - Implemented Nov 2012 KB index to facilitate linking to KB articles – Accepted Test new ideas, changes , emails and other on live members – Implemented iPhone hotspot warning for £10 goodybag – Implemented SIM Abuse Link - Implemented Time to lock the comments on KB?- Implemented Stop the Affiliates Accounts of those who are Sending Incorrect Spam – Implemented Visable updating charity vote counter - Implemented Dec 2012 'Bounceback' auto response for all giffgaff outbound only email addresses – Accepted Look After the Pennies: The Pounds Do the Rest – Accepted Annual giffgaff new years honours thread but expanded catogories – Accepted VIG badge – Implemented Urgent review of all yellow on white text required - Implemented Sticky for - New year 2013 in off topic - Implemented giffgaffs employees - Implemented Jan 2013 SIM Abuse ( spam bulk orders ) – Accepted GiffGaff Staff Signatures - Implemented Feb 2013 Huge Study Abroad program for giffgaff to corner - Implemented Change error message for incorrect activation attempts in suspended accounts - Implemented The Great Giffgaff Egg Hunt - Implemented Mar 2013 giffgaff TV - Accepted BlackBerry hotspot warning for £10 goodybag and gigabags - Implemented Mailing system for upcoming competitions – Implemented Suggest my best bag widget/app - Implemented Apr 2013 Implement a Which? satisfaction rating badge on the website and leaflets - Implemented May 2013 Data leakage warning for people topping up credit. - Implemented Type in your country and up pops the pricing index - Implemented June 2013 Ban ***** links on the community - Implemented Notifications when your gigabag is low - Status: Accepted July 2013 Remove Adult restriction through credit card – Accepted Payback big red button press make a show of it - Implemented Parents section on the website - Implemented Notifications when your gigabag is low - Implemented Message new giffgaffers about donating old credit to charity – Accepted August 2013 Giffgaff Gaming night ... Re-branding (goodgame giffgaff) - Implemented Recurring goodybags on new accounts - Let the members decide!!! - Implemented Alphabetize phone list on Unlockapedia - Accepted Parents section on the website – Accepted Email/Notice when new "pop-out" SIMs are being sent out - Implemented Posting Guide Next. You might be a little worried about your first time. Don't worry, your community is at hand and is there to encourage you. Keep these tricks in your pocket and you won't need a sonic screwdriver. To 'Vote' for an Idea you press the 'Kudos Button' (see right), you click the arrow and this appears on the left side of all Ideas. It's powerful. It's this number of votes which shouts to us that the Idea is something the Community want. The more Kudos, the better. To Kudos (Vote) for an Idea is more powerful than posting the same Idea again (you can search to see if your Idea is already out there here) Your title is your Idea - the Who, When, Where, Why, How might change as members feedback to you, but the 'What' shouldn't be edited - don't worry, you can always re-post another Idea. (you can see an example here) Give a little, get a little - 'giffgaff' means mutual giving, so why don't you rummage about to find other Ideas you can support? Onward to giffgaff fame and glory, But have you thought about these other benefits? An implemented idea with giffgaff looks mighty fine on your CV. (For instance Sim Swap has so far helped over 50,000 members) Some of our members behind Implemented Ideas have changed the way 100,000s use their mobile. Including maybe your Dentist. To know you've had that impact on people. That's huge. Knowledge is Power, and along with taking part in the Ideas Board, you get to level up and learn about how different areas of the company run - what are you interested in? Marketing? Developing? Community? Activity on the Board helps add to your payback, which you can redeem as cash, credit or help a charity. (What's payback?) The Ideas Process Each idea will go through a life cycle that will be assigned statuses at each milestone. The statuses are explained here: When a Proposed Idea reaches 20 Kudos or more, we take it into our Idea Meetings with the gaffer and the Management Team, to discuss the Idea and it's comments from members - to decide it's fate. The Ideas Broadcast The Ideas Broadcast is a monthly blog on the Ideas Board bringing you guys information on what has happened in this month’s Idea Meetings, trends and members who deserve a shout out. P.s Let us know what kind of stats and information you want to see in the next Ideas Broadcast by posting an Idea and tagging it ‘Ideas Broadcast’ Here in the spoiler you'll find all the previous editions of the Ideas Broadcast! April 2012 Edition May 2012 Edition June 2012 Edition July 2012 Edition September 2012 Edition October 2012 Edition November 2012 Edition December 2012 Edition Jan 2013 Edition Feb 2013 Edition March 2013 Edition pril 2013 Edition May 2013 Edition June 2013 Edition July 2013 Edition August 2013 Edition Useful Links The Ideas Board Ideas Blog 2: Nov 2011 The Accepted and Implemented Thread Many thanks to hazel22 and the duplicator team for pulling this together! :-)
It is great to see you are looking to help giffgaff grow bigger by recruiting new members to our network and we can only encourage it. The number of free SIM cards for a single order is limited to 3 because our packs come in two models: SIM packs in forms of 1 (1 SIM in 1 pack) or three (3 SIMs in 1 pack). For this reason, we can't increase the number of SIM sent for a single order. How to order SIM packs Handy Links How to order a single SIM pack (1-3 SIMs) To order one of these packs, simply log in to your giffgaff account. From your giffgaff dashboard scroll down to the "Share the love" section and select “Order more SIMs” shown below: Now select if you wish your SIM's to be posted to you or to your new recruits address: Now Select How many SIMs you would like to receive (1 or 3): If you have selected for the SIMs to be delivered to you your address details will already be showing, Please confirm that these details are correct BEFORE you select "Send me the SIMs" Your new SIMs will be delivered by first class Royal Mail within 3 working days. Please note that during festive periods / adverse weather etc, there may be a slight delay outwith the control of giffgaff so please be patient. Back to top Handy Links Guide to Spread giffgaff Back to top
A kudo is a way to give positive feedback to another member based on their initial post or reply. Why give kudos? How to give kudos - Desktop View How to give kudos - Mobile View What's in it for me? Handy Links Why give kudos? There's a couple of reasons to give Kudos – it’s good for the community and good for the member who is receiving the Kudos! It helps identify great posts, when you're scanning posts you can see particularly good posts/threads that have a few ‘Kudos’. Additionally, Kudos act as a way of recognising the time and effort someone has put in and encourages good discussion. The number of Kudos someone received also helps their community ranking. Back to top How to give kudos - Desktop View It couldn't be simpler. On the bottom right of every post you will see a star with a number next to it, just click on the star and you'll see the number on the left jump up by 1, showing you've given the member Kudos. Easy. Back to top How to give kudos - Mobile View In mobile view its a little different. The kudo button is located at the bottom of each post on the left next to the reply button, just click on the kudo button and you'll see the number jump up by 1, showing you've given the member Kudos. Easy. Back to top What's in it for me? Giving Kudos feels good, and if that's not enough, giving Kudos is built into some of the ranking formulas, so along with a whole bunch of other factors – it can help increase your rank and contributes to the person's rank who is receiving the Kudos, so not only are you helping others, you're also helping yourself! Back to top Handy Links Community Ranks Guide to the Community How do I mark a question as solved/set a post as Best Answer? Back to top
giffgaff in a box is a method we use to deliver a large number of SIMs to a few select community members. The aim of giffgaff in a box is to make it easier for you to promote giffgaff and tell people about it, especially when you're interacting with a large number of people. What does the box contain? How do I get a giffgaff in a box? Will I get points when these SIM cards are activated? What do I need to do in return? Who is giffgaff in a box aimed at? Does ordering the box affect my normal SIM limits? I've ordered a box and have run out of SIMs. Can I have another one? Handy Links What does the box contain? The box contains 50 SIM cards. They are all the triple SIM type. Although the box used to contain some giffgaff goodies, it now gets sent direct from the warehouse via Royal Mail 1st Class so you can receive it quicker, so the goodies can no longer be included. The SIM boxes are sent out weekly, direct from the giffgaff distribution warehouse. If you need SIM cards in a hurry then use your affiliate link or your Spread giffgaff page. Back to top How do I get a giffgaff in a box? To be able to order a box, you first need to ask the agents to increase your SIM limit to 50 per month. The decision to increase your SIM limit is based on how efficient your SIM spreading skills are and how many successful activations you get. To increase your SIM order limit, please Contact an agent explaining you are planning to order a box. To increase this limit we will verify if at least 20% of the SIM cards we gave you have been activated. We also verify other parameters to assess your spreading skills. When your SIM limit is increased to 50, simply log in to your Spread giffgaff page and you'll be now able to order a box of 50 SIM cards. Note: If you are eligible, please take into consideration that giffgaff will review your account history and reserves the right to reject any increases of this limit. Your spreading skills will be reassessed from time to time so your SIM limit may be decreased. Back to top Will I get points when these SIM cards are activated? Of course you will. These SIMs are already linked to your giffgaff account so any activation will be linked to you and you will receive 500 points for every new activation for the first 15 activations only. Once you have reached 15 activations you will be enrolled on the Super Recruiter Program. Like our other MGM* SIMs, people who join through this route also receive £5 credit on activation. Back to top What do I need to do in return? Make good use of the SIMs and persuade large numbers of people to join. It's expensive to send these boxes out and we lovingly (and painstakingly) pack them individually. We recommend you hand out leaflets with the SIMs and take time to fully explain how giffgaff works to new recruits. You can download and print leaflets from giffgaff to help you. Links to these leaflets are on our Super Recruiter page. Like everything we do, we rely on your feedback and contributions to help make this product better. We ask people to submit feedback to us once they've used the product on firstname.lastname@example.org Back to top Who is giffgaff in a box aimed at? The product is designed for Super Recruiters who already have good experience in spreading giffgaff and have the desire and ability to do more. A Super Recruiter is anyone who has activated 15 or more SIMs while they have been with giffgaff. The bottom line is that you need to have exceptional potential to promote giffgaff - which of course only works if you're passionate for the brand. Back to top Does ordering the box affect my normal SIM limits? The 50 SIM cards contained in the box are counted in your monthly SIM limit so you need 50 SIM cards left or more to be able to order a box. When you order a box, the 50 SIM cards are deducted from the remaining number of SIM cards you can order for the month. Back to top I've ordered a box and have run out of SIMs. Can I have another one? To re-order the box you need to have activated at least 20% of the box of 50. So long as at least 10 SIMs are activated you can order a new one. A top tip is to order the box of SIMs towards the end of the month. If you order your monthly limit and have no allocation left then no one will be able to order a SIM via your affiliate link. If you have specific questions of a more personal nature, email email@example.com * MGM stands for 'Member Get Member', the method of when members spread giffgaff with others. Back to top Handy Links giffgaff triple SIMs The Super Recruiter Programme's FAQ Back to top
The giffgaff Community operates a ranking system based on many undisclosed factors. As you participate in the community, you work you way up the ranking ladder. Ranking does not affect payback and if you make a good effort, you will get the same amount of payback as someone on a higher rank. giffgaff do not disclose the ranking criteria to avoid people 'gaming the system'. Member Ranks VIP former giff-staffer Best Answer Setter giffgaff headhunter giffgaff head-scratcher kung fu master ace of spades giffgaff to the grave giffgaff pensioner I was born right here Einstein a go-go mainframe R us plugged in I win the interwebs good to be right I am the matrix human databank unlikely to be wrong whatever I said... I'm right... just trust me... I ate the FAQ giffgaff, ergo sum I boldly went... helping the masses lives and breathes giffgaff big cheese top cat oracle soothsayer seer phenomenon enigma marvel prophet virtuoso augur mad scientist rocket scientist grand master mastermind sensei genius guru veteran maestro heavy hitter head honcho kingpin visionary professor expert counsellor coach guide governor mentor tutor navigator consultant aspirant motivator instructor exemplar vanguard pioneer chaperon pathfinder academic scholar graduate contributor supporter cicerone associate adept apprentice tipster helper steward student pupil dabbler rookie trainee novice beginner newcomer
It's free to update your Facebook status, comment on your own or other peoples walls via text - below is a quick guide to setting up your Facebook account so you can send and receive updates via text. Set up Facebook with your mobile Updating your status Cost Facebook Commands Facebook via Twitter Facebook Apps Handy Links Set up Facebook with your mobile This guide assumes you know what Facebook is and that you already have an account. Visit the mobile settings page. Remove any old mobile phone number you have and enter your password. Do this even if its the same number. Click Set up Facebook texts. Enter your mobile phone number then press continue. A SMS is now sent with a 6 digit confirmation code. Input the confirmation code sent to you and press confirm. You will then see a screen that says Text Messaging On. Back to top Updating your status Once you've set up your account simply send a text (SMS) to 32665 (FBOOK) to update your status and get notifications without using data Note: You can choose what you want to get notified about from your settings. Please keep in mind that you may need to use a different code from 32655 (FBOOK), depending on your country and carrier. Back to top Cost It is free to update and receive texts from Facebook, see the pricing page under other UK numbers for more detail. Back to top Facebook Commands Here are some commands to get you started with Facebook updates ADD name or phone number - Add friend by name or phone number SUBSCRIBE name - Subscribe to status UNSUBSCRIBE name - Unsubscribe to status ON - Start text messages STOP - Stop text messages Back to top Facebook via Twitter You can also use Facebook via Twitter to make life easier if you have both. Install the Twitter Tab app into Facebook and allow it to update your status, now any update to Twitter will appear on Facebook. Back to top Facebook Apps If you use a Facebook app without data inclusive Goodybag or go over your allowance, you will be charged for data. This is also the case for 0.facebook.com access. Back to top Handy Links Facebook free rating Facebook Texts Help Back to top
Payback is paid out in June and December each year, and credited in cash to the PayPal account of the members who selected this method. The dates for the payback payment can be found on this page. There are three main reasons why your payback points were not credited to your PayPal account on the expected date. The selection was not made in time The PayPal account is incorrect The PayPal payment has not been accepted Handy Links The selection was not made in time Towards the end off each payback period, giffgaff will announce the key dates by which you have to indicate how you wish to take your payback points. If you fail to make your choice by the deadline given in the announcement then your points will not be paid out. Unclaimed points from the payback period that's just ended will roll over to the next/current period. Unclaimed points from a previous payback period will be cancelled and you will lose out. Cancelled points cannot be recovered. Please remember that payback will only rollover once. If you miss this the second time round your points will be cancelled and lost forever. Back to top The PayPal account is incorrect If you: Provided an old PayPal account email address; or Mistyped your PayPal account email address; or Deleted your PayPal account and started a new one You will need to contact an agent. Please remember to provide all relevant details (including the PayPal account email address). If you identify the error and notify us soon enough, we may be able to modify the payment. This is not guaranteed so please contact us as soon as you spot the issue. If you are 100% sure that your address is correct and you made a selection for Cash in plenty of time, you should contact an agent and we will have your case investigated by our payback team. Agents will not entertain queries relating to unpaid payback until the end of the payout process, so you must wait until all payments have been made before raising a support ticket. Back to top The PayPal payment has not been accepted There are several reasons why you may be asked to accept or refuse a payment that was sent to you, here are the most common reasons; You've received a payment in a currency you do not hold The payment will show as 'Unclaimed'. If you 'Accept' the payment you will be given three options: Accept the payment and convert it to your primary balance currency (usually British pounds). Accept the payment and open a secondary balance in that currency. Decline the payment and return it to the sender. You've received a payment but you don't have a bank account or card linked to your account After having linked your bank account to PayPal, you need to confirm that you are its owner. Follow the instructions from PayPal's Self Help page. Note that once one payment is accepted, all future payments will automatically be accepted. Back to top Handy Links Guide to payback points Back to top
It is great to see you are looking to help giffgaff grow bigger by recruiting new members to our network. As you may know, 30 SIMs per month is the default limit for all our activated giffgaff members. We feel this is a generous figure to start with, without being wasteful. The great news is that increasing your SIM limit is possible but will be completely dependant on how efficient your SIM spreading skills are and how many successful activations you get. To increase this limit we verify if at least 20% of the SIM cards we gave you have been activated. We also verify other parameters to assess your spreading skills. You can see your successful activations by logging into your giffgaff account and selecting My recruits. You'll see a counter with your number of recruits and the amount of SIM orders you have placed. The information displayed is for the last two payback periods. While on this page you can use the filter button to see: Activated - This will display All Activated or Not Activated SIMs Payback Period - This will display All, Current or Previous payback periods. If you have successfully met this expectation then you may be eligible for an increase and will be required to Contact an Agent. Note: If you are eligible, please take into consideration that giffgaff will review your account history and reserves the right to reject any increases of this limit. Handy Links Can I order more than 3 SIM cards? Guide to Sharing the Love Back to top
The payback payout dates for June 2017 are fast approaching. Everything's going according to plan so far and we really want to see this be the smoothest payback period yet. One thing we learned from the previous payback periods is that there were a few common errors that some members made which meant it was difficult - or even impossible - for us to make PayPal payments to those members. So, what were these mistakes - and more importantly, how can you help make sure that these mistakes are avoided? Simple - read this post carefully, then double/triple check your details carefully. Do you have access to your PayPal account? It sounds silly, however one common mistake in other payback periods was that member's gave us a PayPal address to pay out to that they later discovered they couldn't access for some reason. We have now introduced a new verification method that should stop this and it requires you to verify your PayPal account. To verify your PayPal account just go to your Payback page and click on 'choose cash' you will then be re-directed to the PayPal site were you must login and verify your account. You must click on 'Agree' to proceed. Important Note: Due to an iOS issue, iOS users will need to 'long press' on the choose cash option in order for the PayPal screen to open. If this is not done then the old style email entry will be displayed. This method will not verify your PayPal account so please double check for typos etc before pressing submit. To choose your Payback method just follow this link https://giffgaff.com/profile/choose-payback-method Once you have clicked on agree you should be taken to a confirmation screen Do you have a PayPal account? If you don't then you will need to create a 'personnel account' on the PayPal site. To sign up to just follow this link - https://www.paypal.com/welcome/signup/#/email_password You will need to add some account details and add your debit/credit card, this is so that you can withdraw the money once has been paid. PayPal have a dedicated self help page which will help with any questions you have. Have you accepted the payment? Once we start processing payments to PayPal, keep an eye on your account. Last time around, PayPal required some members to accept the payment. It's really really, important to do this promptly. If the payment isn't accepted after a month, it gets sent back to us. We had a few payments returned to us last time out, so make sure you check to see if PayPal wants you to accept the payment. Open the spoiler to see what PayPal have to say about this... Why am I being asked to accept or refuse a payment I received? There are several reasons why you may be asked to accept and refuse a payment that was sent to you. Here are the most common reasons. You've received a payment in a currency you do not hold: The payment will show as 'Unclaimed'. If you 'Accept' the payment you'll be given 3 options: Accept the payment and convert it to your primary balance currency (usually British pounds). Accept the payment and open a secondary balance in that currency. Deny the payment and return it to the sender. You've received a payment but you don't have a bank account or card linked to your account: Once one payment is accepted, all future payments will automatically be accepted. Have you earned enough to take yours as cash? OK, it's another silly one - but it comes up every time. Don't forget that you need to have earned at least 1000 points (£10) worth of payback to be able to request to receive it as a PayPal payment. If you have less you'll need to do one of the following: Take it as credit. Donate to the community's chosen charity. Let it roll over to the next payback period*. * This can only be done once, if you don't select a payment method second time around then you will lose all payback earned from both payback periods. Take a look at the terms & conditions for everything relating to payback When did you last use your SIM? Is it active? To receive payback, you'll need to have an active SIM on your account. This means you must have used the SIM within the last 3 months. It also means that if you have transferred your number to a different network and therefore deactivated your SIM, you won't be eligible to receive your payback. Unfortunately this also means that if your account is suspended due to the Lost and Stolen process being in progress we may not be able to process your payback. If you are currently waiting for a Lost and Stolen replacement SIM, activate it as soon as it arrives. Have you chosen how to receive your payback? If you followed the process above then you should be all set to receive your Payback into your PayPal account. Even if you're certain you've already made your choice ... it can't hurt to go and double check now, can it? You should be able to see the following statement.
This is a more detailed guide to our Community and getting your head around the giffgaff forums in general. The following sections are covered in this guide: Overview The Forum Boards The Blog Answering Questions The Ranking System Explained Set as Best Answer Kudos Private Messages (PMs) Your Preferences Menu Email Subscriptions Twitter Integration Facebook Integration FAQs Next Steps Overview Back to top The giffgaff forums are here for giffgaff to inform their members of any news they may have as well as to allow members to ask questions and to seek help. There are sections for users to share tips and ideas for giffgaff. There is an a section for topics not concerned with giffgaff where competitions are often posted. So there is something for everyone in the giffgaff community! The Forum Boards Back to top The community has several forum boards so it is important that any questions are posted in the correct board. Otherwise questions may take longer to get answered and it clutters up the board. Here is a short introduction to the boards: News & Announcements - Keeps you up-to-date on a routine basis with what's going on in giffgaff. Service Updates - Service outages are posted here, as well as any news on planned network updates. Welcome & Join - If you have a question about giffgaff that needs answering before joining, it goes here; new members and giffgaff staff can also introduce themselves here. Help & Support - If you are having difficulties with any aspects of the giffgaff service, ask for help here. Tips & Guides - A place for giffgaff tips: either post one yourself or look for some for yourself; you can also offer advice to members thinking of buying a new handset. Contribute - found a bug or got a good giffgaff idea? This is the place to post and discuss them. Submit: Great giffgaff Ideas - got an idea for giffgaff? Then put it here for consideration. You can also lend your support to any of the ideas which you like by giving them Kudos. Social: General Discussion - got something to say that is not giffgaff? Want to hang out with other members? Here's the place to do it. Blog - keeps you up-to-date on major giffgaff announcements, product changes, product reviews and includes some video blogs. The Blog Back to top The blog is the first section of the community and its aim is to keep customers up-to-date on everything giffgaff, plus occasionally interesting mobile happenings too. Any major announcements are made there, with the option of users to input opinions. Member Flaxvert has produced this amazing video to explain how to navigate and search the blog for information: Answering Questions Back to top If you want to help in our forums then the easiest thing to do is look around the help forums and when you see a question that you can answer correctly, go for it! If you are unsure of the answer please do not post it, if it is wrong it tends to annoy the person asking the question! Please do not worry if someone beats you to the answer. Often it is the 4th or 5th answer that is chosen as the "Best Answer". The Ranking System Explained Back to top The community has a ranking system that allows members to gauge their contribution to the forums. When you first join giffgaff you will be given the starting rank of "newcomer". Members then move up the ranks according to a combination of factors: helping users; posting; kudos received; time online, ... See here for more information on giffgaff's ranking system. Set as Best Answer Back to top This is the way of letting giffgaff staff and other community users know that your question has been answered. It also rewards the person who gave you the best answer as it does influence their payback points. Only the person who asked the question (and forum administrators) will be able to set a post as the best answer. To do this just go to the bottom of that post and click the "Set as Best Answer" button. For more detail see this Knowledge Base article. Kudos Back to top Kudos is a way of saying thanks for a helpful or useful post. To give kudos to a post press the button with the plus sign and white star in the bottom-right-hand side of the post. You are limited to awarding kudos to 50 in any 24-hour period, 20 per hour and 5 per minute. Try to avoid requesting kudos in the body of your post ("kudos begging"), as it winds other members up and is against community guidelines. Finally, your kudos total does not contribute to your payback statistics nor does it have much bearing on ranking up. Private Messages (PMs) Back to top Private messages are local emails which let you talk to other community members one on one, without the whole community seeing what you are talking about. The private message button is in the top right hand side of the community pages, or you can use this link. To send a PM just click the PM button and click "compose new message" - after that enter the username of the person you want to send the PM to as well as a subject and main body message. For more detail see this Knowledge Base article. Your Preferences Menu Back to top There is an extensive preferences menu to allow you to select and change various options for yourself in the community. You can change your avatar, add a signature and more. The best way to familiarise yourself with the options is to just look around it Community > Preferences or click this link. If you get stuck, just ask the community for advice. Email Subscriptions Back to top If you wish, you can subscribe to emails which will alert you: to any new threads in a particular forum - click on "Board Options" near the top of the forum page and choose "Subscribe" to any new posts in a particular thread - click on "Topic Options" near the top of the thread page and choose "Subscribe" You unsubscribe in a similar fashion. You can also manage all your email subscriptions in one place. Go here: Community > Preferences > Subscriptions & Bookmarks > My Subscriptions or click this link. Twitter Integration Back to top The giffgaff community twitter stream is displayed near the middle of the right hand column of the community pages. This streams anything mentioning giffgaff. Users with rank "Advisor" or above can use Twitter integration to formally reply to tweets, tweet threads or make a thread out of a tweet to help people who have questions about giffgaff on Twitter. Full details on Twitter on giffgaff can be found here To use Twitter Integration you need link your Twitter account, to do this go to: Community > Preferences > Social Connect > "Twitter Settings" or click this link From there you can link to your Twitter account. Facebook Integration Back to top You can also link to your Facebook account. As part of giffgaff's continuing research into better customer support strategies, members can ask the community a question from their Facebook account. It will appear on gifgaff's wall and also post into the Help board. Any answers given will be posted on giffgaff's wall too. To set this up go to: Community > Preferences > Social Connect > Facebook Connect or click this link From there you can link your Facebook account. FAQs Back to top Does Kudos boost my rank? Not very much - ranking up depends on many factors, of which kudos is just one. Can I edit a post? Yes. To edit one of your own posts, click on Options in the top right hand side of the post you want to edit and choose Edit Reply. This is useful if you need to correct a typo soon after posting. Can I delete a post? No, instead you can edit it for example by replacing all of the current text with a full stop, however this is not generally recommended. Naturally, you can only edit your own posts! What happens if I put a post in the wrong board? Nothing, but it may take longer for an answer to be posted and your post may be moved to the correct board by our community leads (aka "educators"). Why can't I answer questions in the Twitter Stream? You may not be the correct rank or your Twitter may not be linked. Next Steps Back to top Newbie FAQs My giffgaff: Your phone number, balance and other account information is stored under My giffgaff If you'd rather keep your old number, it's is easy to transfer any UK mobile number to giffgaff - check out our 'I want to keep my number' article.
You can add a banner to your signature which appears in your Community forum posts; by default your signature is blank. There are actually two signatures you can change, one for the desktop view and one for the mobile view. Both of these signatures can contain plain text or HTML code and it is this HTML code that allows graphics, eg banners, to be incorporated into your signatures. The desktop signature area is 550 x 95 pixels and the mobile signature area is smaller at 310 x 80 pixels. The whole signature should not exceed the respective dimensions otherwise they will be trimmed to fit (eg if your desktop banner is 550x120 then the bottom part of it will be cut off). For your banners you can either use any of the giffgaff default banners or you can use your own. To use your own banner you need to host it on an external image hosting site, eg postimg.org or tinypic.com. Whether using the giffgaff banners or your own it is the URL to your chosen image that is used in the steps below. Use your creative talent, but avoid using content that might be copyrighted or belong to someone else. To change your signature(s) you must first log in and go to: Community > Preferences > Personal Profile > Personal Information for the desktop signature. Community > Preferences > Mobile for the mobile signature You will see texts boxes labelled Signature or Mobile Signature where you need to enter the text or HTML code for your banner. An example of the code using one of giffgaff's default banners is: Where you need to replace "[YOUR GIFFGAFF USERNAME]" with your giffgaff username (in order that you correctly receive payback for your affiliate link). If you have hosted your own banner's graphics on an external site, place the URL to your banner in the "src" field, eg: When finished click SAVE at the bottom of each page
Private Messaging (PM) is an easy way for community members to message each other. What can it be used for? How can I use them? Checking for new messages Ignore, block & report private messages How to save member names Handy Links What can it be used for? Private Messages are used by members to discuss queries that may need to be explained in more detail. Educators and giffgaff staff can also use Private Messages to contact you about subjects regarding the Community and your usage of the forum - e.g. to let you know that you've reached a new rank. Private messaging itself is for the community, PLEASE NOTE: Any account related queries you may encounter should be logged to the agents, and not sent to other members or to giffgaff staff via Private Message. Back to top How can I use them? Now, composing a new message, may seem like a daunting task to some, or a walk in the park for others. This is how you should compose a message. Log in Head over to the Community page In the "My Settings" section on the right hand, click on Private messages Composing a message, now... Who are you going to message? - That's for you to decide upon, but when you do, you should click Compose New Message and from here, you guessed it - You'll be able to send a new message Type the member name of the person you want to contact in Send to Type the Message Subject & then write your message. Along the top of the message box you will find some tools to assist you. The functions are very similar to a general word processor. You'll find them detailed below: Icon Function Icon Function Icon Function Is for bold Allows you to type in Italics Allows you to underline text This allows you to cross out text This is a spoiler tag - a grey box which when clicked expands This is used to insert code into your messages - and make sure it is not interpreted by the browser You probably already know this. Its used to add emoticons to your message The link allows you to link URL's you may want to include, to an existing thread for example This is used to insert images to your message This allows you to insert YouTube Videos, or a film from your gallery This allows you to list points with numbers The three bullet points are used to create list items (like the list below this table) This allows you to customize the font you type in This allows you to increase or decrease the text size The A icon lets you change the colour of your text This allows you to spell check your post Once you've written your message, you should check it using the spell check function. And also look yourself. Then after this you should click Send message. This will send your message to your selected recipient. Back to top Checking for new messages When you receive a new private message, you can find out in different ways: with the email notification you received, because the Private messages link on the Community page has gone bold and now gives a number of unread message(s), because you are in the Inbox already and noticed a new message in bold. After clicking the symbol showing you an unread message, you'll be brought to the Inbox, this will allow you to view unread messages. Click on the message to read it. Back to top Ignore, block & report private messages At any time and without needing to give a reason you have the facility to block a member who has sent you a private message. To do this open the message & then select "Ignore (Membername)" If you ever receive a message that you feel is inappropriate in any way please don't hesitate to use the "Report Content" and one of our educators will investigate your concern. Both buttons are shown in the below message: Back to top How to save member names When a member messages you, or when you are on their member profile page, you can select to Add member name to Friends. You can type the first few letters of a member name in the Send to field of the message and a list of matching member names will be proposed,so you won't have to remember all the details. Back to top Handy Links How do I post a question on the forum? Content Reporting Guide Back to top