A Knowledge Base Run By You: Contribute to the KB

It looks like its coming to fruition and it can only improve the format already running as I've stated on many occasions Bravo giffgaff, we really are a community to be proud of and Kudos to endorphin and figment UK for stepping up to the mark. Ill be taking a keen interest in the forthcoming edits etc

Message 11 of 1,091

by: fionnawire
on: 21/03/2014 | 16:13

I'm quite disappointed that the giffgaff team have made the move to allow Silver Helpers to be allowed to help edit KB. If members of giffgaff were to have been allowed to contribute, I wish it had just been restricted to Gold Helpers who had passed the new KB Test, which I hope will be very difficult to pass. No multiple choice & 100% pass rate. That way KB won't get cluttered with mis-information.

Message 12 of 1,091

by: leshin
on: 21/03/2014 | 16:25

Wicked
Need more people to be publishers so that more people get involved in contributing to it

Message 13 of 1,091

by: pinkcalculator
on: 21/03/2014 | 16:33

Interesting step I use links to the kb often on fb sometimes they aren't quite what they should be I hope this step will improve that

Message 14 of 1,091

by: mattsmith100
on: 21/03/2014 | 16:34

Brilliant news! It should make the KB even better, and hopefully save people time in finding the answers they need

Don't forget to set this as "best answer" if this has helped! Get a free sim with £5 free credit by clicking below (no free credit if you order a sim direct from giffgaff!)

Message 15 of 1,091

by: rayhoo
on: 21/03/2014 | 16:45

This looks like the real thing, well done! I'm guessing that there'll be even more eyes on the KB now, which has to be a good thing.

Well done Endorpin and Figment, I'm sure you'll do a very good job!

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Message 16 of 1,091

by: wbbuttercup
on: 21/03/2014 | 16:46

Good news and well done @endorphin and @figment_uk

Message 17 of 1,091

by: brulaw
on: 21/03/2014 | 16:48 - edited: 21/03/2014 | 16:52

An excellent development , anything that keeps the Knowledge Base up to date and current has to be a major improvement for the network and the members ( customers ) ,

Thanks to Endorphin and Figment for stepping up as the first publishers ,

Here's hoping this meets with all the success it deserves .

Message 18 of 1,091

by: abigailrule
on: 21/03/2014 | 16:49

YES! I've been waiting for this! Thank you to everyone that worked hard on this! And good for you, endorphin and figment!

photo d5c580eb-2ce7-42b0-a66d-986041f1c34b_zps1b0ddd4c.png

Message 19 of 1,091

by: stephenmiller
on: 21/03/2014 | 17:04

If this is gonna be a thing now then it might be worth putting a note or feedback thing somewhere on knowledge base articles, something along the lines of:

Noticed something in this article that needs fixing? Head on over here amd let us know.

Message 20 of 1,091