We need a KB page or a help page with solid details on agent working hours. So we know whether agents work weekends. If there is one, I can't find it.
I did find various threads with this question though. Some of the answers were yes they work sundays, others were what their hours were but we need a simple and straightforward way of finding this info.
Ideally this information would be displayed upon sending a message to the agents too, or a link to the info.
e.g. Agents work 8-10 Mon-Sun* Please allow upto 24 hours for a response.
*if that is correct
The exact answer is
Hours of work:
Average working week for a Member Service Associate is 40 hrs. (This will include working split shifts) Business operational hours are 8am to 11pm seven days a week;
This is taken from one of the previous job adverts giffgaff listed for the post
It would seem that an ideal candidate for where to include this info would be this KB article
I agree that adding it to the Ask an Agent forms would make sense