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Ask an agent feedback

Started by: lpwilliams
On: 07/01/2018 | 10:23
Replies: 7
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by: lpwilliams
on: 07/01/2018 | 10:23

I just thought I would post about the great experience I have had when asking an agent about roaming charges I incurred whilst away in November.

 

Thank you to Leanbh and all who helped answer my query.  Was very happy with the outcome too.

 

 

Message 1 of 8
by: persco
on: 07/01/2018 | 10:27

Glad to hear this. We often moan when things don’t go well but sometimes fail to praise when we have a positive experience so kudos to you. 

 

 

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Message 2 of 8
by: davidevans0000
on: 07/01/2018 | 10:56
well done leanbh lovely jubbly.
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Message 3 of 8
by: goonerx2
on: 07/01/2018 | 17:59
That's good to hear you had a positive response.
Message 4 of 8
by: roxy_r
community giff-staffer

on: 08/01/2018 | 10:07
Thank you for sharing this @lpwilliams , I will make sure to pass the message to Leanbh Smiley Happy
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 5 of 8
by: loyalistdan
on: 08/01/2018 | 10:47

I've just contacted nigel the agent.so far ongoing communication has been great

 

 

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Message 6 of 8
by: zahra_javid
on: 08/01/2018 | 11:31

@roxy_r

 

The giffgaff agents do a great job.

Just a suggestion plz like there is a topic in Announcements section meet the team

 

So that all the members can welcome the team can you make a topic something like meet the giffgaff agents

 

Because i think the agents do a fantastic job and never get the praise there due for all the things that they help members with

 

It would be nice to see all the agents that work for giffgaff so that we as a community can welcome them and congratulate them for the amazing work they do.

Message 7 of 8
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by: roxy_r
community giff-staffer

on: 08/01/2018 | 16:18
That's a great idea @zahra_javid, we just need to find a way to present that in a way that does not create a place for newbies to ask agent questions.

Thank you for the feedback, the agents will be happy to hear it Smiley Happy
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 8 of 8