Knowledge Base

Be ware of the Always on goody bag!

Started by: dav2001
On: 02/08/2018 | 16:54
Replies: 11

by: dav2001
on: 02/08/2018 | 16:54

Hi, Apologies if this topic has already been covered, but I just wanted to start this conversation on the Always on goody bag.  You get 9GB at full speed then the speed drops significantly for the remaining of goody bag. If you exceed 20GB, you get charged for data usage. I understand the fair usage policy but please, limiting speed agfter 9GB is kind of joke pus charging for data after 20GB is out of order. European policy states that Roaming is free across the EU and this includes data so why get charged for someething that by law is free. I have noticed today that giffgaff have increased the price of Always on goody bag to £25 when few days back it was £20. We all may as well buy the £20 20GB goody bag and hope that the internet speed will not drop and stop until you reach 20GB unless there is a hidden catch. There is nothing mentioned about usage poicy against £20 20GB goody bag. 

What's your thoughts on this?

Message 1 of 12
by: bobrobinson
on: 02/08/2018 | 17:00


On the £25 always on bag you now get 20gig before you are slowed down.

Thats 11 gig more for just a fiver extra. I think thats a great deal.

All the best Bob

Get a free giffgaff Sim
Message 2 of 12
by: scottytewks
on: 02/08/2018 | 17:05
20GB for £20 is outstanding considering the ease of being with GiffGaff.

I think a lot of people don't like change because honestly the lower speeds after your full allocation is pointless and is to slow to do anything anyway, so 20gb is awesome. I understand some people like the always on but I cant imagine doing anything with such slow speeds.
Message 3 of 12
by: jackjohnjoseph
on: 02/08/2018 | 17:11

If you go over your 20gb you have your extra 1gb so it’s really 21gb for £20.... bargain 

Message 4 of 12
by: michaeldunha
on: 02/08/2018 | 17:12
@dav2001 it isn't a hidden catch, if you don't read the more info/what's included in the price you can't exactly blame Giffgaff
Message 5 of 12
by: garyg1690
on: 02/08/2018 | 17:36

You only get charged after 20gb if roaming

No charges in the Uk

Message 6 of 12
by: muddycalhoun
on: 02/08/2018 | 17:51
I think that there is no problem with the amount of data you are getting for the money and the change was well advertised on the website but it is not uncommon for people to not read everything that is available.
If you have a good internet data connection on giffgaff then it's all good if you are suffering from fluctuations of data speeds like some of us have been the last few months then its academic to refer to being slowed down, as at times like data had been too slow with such latency can't be speed checked. @dav2001
Message 7 of 12
by: harrrrrry
on: 02/08/2018 | 18:39



You get 9GB at full speed then the speed drops significantly for the remaining of goody bag. If you exceed 20GB, you get charged for data usage.

There is only a single threshold -- though it depends what date you bought the goodybag.


9GB applies to goodybags bought before 11th July. 20GB applies to goodybags bought since 11th July.


When you exceed the threshold (whether it's 9 or 20GB, depending on age) you get an intentional speed restriction during the daytime but you do not get charged for additional data


The exception is if you take that goodybag outside the UK and use it in EU/EEA. Roaming partners are permitted to charge giffgaff 0.6p for the data provided while you are there. Giffgaff cannot afford to pay the roaming partner a potential unlimited amount (which could easily be more than you paid for the goodybag) so giffgaff and other networks are permitted under EU rules to pass that 0.6p on to you.


The simple answer is don't buy an always-on goodybag to take to EU -- save £5 and get the 20GB goodybag. Within the UK it's OK if you like having the additional speed restricted data, but not appropriate for everybody.


Get a free giffgaff Sim

Message 8 of 12
by: ashleybristoluk
on: 02/08/2018 | 19:01

isn't a hidden catch

Message 9 of 12
by: freedmaniac
on: 03/08/2018 | 08:05 edited: 03/08/2018 | 08:06



Please check the product details again carefully.

The 9Gb limit applied to the former product - things have changed.

Message 10 of 12