Knowledge Base

Change of user name

Started by: hdavey17
On: 13/12/2018 | 20:34
Replies: 5

by: hdavey17
on: 13/12/2018 | 20:34

I’m sure this has been suggested many many times on the forums ( I’m a newbie joined April 18).  Is there any way we can change our user name? And if not what is the reason that we are not able to do so?


Thanks in advance for your replies. 

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Message 1 of 6
by: sarahbanahnah
on: 13/12/2018 | 21:03
Hi there, you cannot do that I am afraid 😔
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Message 2 of 6
by: geu42
on: 13/12/2018 | 21:12
This might help you understand why it's not high up on the list of things to change atm. Shame though.
Message 3 of 6
by: shabazmoqsud
on: 13/12/2018 | 21:17


When a new member registers and activates there sim 

They have 5he option to change there username from the default random username provided


Existing members however dont have the option to change there username and to be honest as one of the most requested features since 2010 im starting to think this will never be implemented for existing members.

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Message 4 of 6
by: clikasarus
on: 14/12/2018 | 17:50
Hi @hdavey17 it has been mentioned before you get a choice when you join at the moment ( the once only ) and that’s it
Hopefully it will change at some point
Enjoy your evening 👍🏻
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Message 5 of 6
by: bluemoonbaz
on: 17/12/2018 | 16:47

Changing usernames would cause issues for Giffgaff and hence why it's never been allowed .

I believe it may be to do with posts and payback 

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Message 6 of 6