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Complaint issue

Started by: rebeccabedding
On: 06/12/2018 | 17:02
Replies: 7
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by: rebeccabedding
on: 06/12/2018 | 17:02

Im having so many issues with my giff gaff account,

 

I am not able to raise it with the customer service as my messages wont open on my account

I have had various issues over the last 2 and a half weeks so I am at the point where i need to raise a complaint.

 

Clicked on Contact us, Clicked on Complaints - Link doesnt work.

 

I cant contact support about my issues and now I cant complain

 

This is the worst company I have ever had to deal with. Some one needs to give me a call ASAP.

Message 1 of 8
by: gaz63991
on: 06/12/2018 | 17:14
My problem is I send a text am told it has failed but in actual fact 4 or 5 texts are sent depleting my goodybag NIGHTMARE
Message 2 of 8
by: isabel1066
on: 06/12/2018 | 17:14
you will receive no calls as giffgaff is online only.
Get a free giffgaff Sim
Message 3 of 8
by: endorphin
on: 06/12/2018 | 17:19

Hi @rebeccabedding I suggest you wait for normal services to be restored before attempting to complain.

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 4 of 8
by: ujo55
on: 06/12/2018 | 17:22
Hi @rebeccabedding
Sorry to hear of your problems but I can advise the e-mail address for complaints:
complaints@giffgaff.com
Message 5 of 8
by: rebeccabedding
on: 06/12/2018 | 17:24
I've been waiting fir a rely for more than 24hrs and now I've gotten one I can't open it, because of them I have been without a working phone for more than 2 weeks.

These network issues shouldn't effect my ability to make a complaint on their website


Message 6 of 8
by: freedmaniac
on: 06/12/2018 | 17:45

@rebeccabedding

 

I have attempted to report it to an Educator in the hope that they can help you.

Message 7 of 8
by: tradertall
on: 07/12/2018 | 14:17

@gaz63991 wrote:

My problem is I send a text am told it has failed but in actual fact 4 or 5 texts are sent depleting my goodybag NIGHTMARE

unfortunately this is a recurring issue 

Get a free giffgaff Sim
Message 8 of 8