As you’re all hopefully aware, we’ve been conducting an internal process reviewing how Payback is allocated for community activity. We’ve now reached a point where we want to get your thoughts to help inform us on the direction to take as we build a new system.
Our main goals for the new system will be twofold; to improve the transparency of the payback system, and to fairly allocate payback to members based on a quality driven assessment of their contributions to the community. We’re not looking to change the budget – just to use the budget we already have more effectively.
Before we go any further, we do want to be very clear here that Community Payback is not just about the Help & Support forum. We place a high value on all of the possible contributions you could make to the community here, whether they’re in the Knowledge Base, General Discussion or even completely separate like a cool phone app. We would like the new Payback system to reflect that.
First, let us share some of our insights and hopefully fill in any holes in context that might exist.
So, with all of that in mind we have a set of questions that we’d like to ask you. We've structured these into a survey that you can access here:
Thanks very much for your feedback. Once you've completed the survey, please feel free to discuss further in this thread. We'll be using the survey results as our primary source of feedback, however we'll also be more than happy to read and discuss any other thoughts you might have here (as well as pick up any additional feedback you might think of after completing the survey).
An interesting survey, which did not take too long to complete as it is not too long
I did have to think about some of the answers, which is no mean thing.
It will be interesting to see a summary of the raw data collected sometime.
You have not mentioned a closing date for the survey.
Is there a time scale for collation and progressing to the next stage?