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Content Suggestion: Phone lost/stolen Gives wrong impression that both phone & sim need reporting

Started by: jaymailsays
On: 20/01/2019 | 16:37
Replies: 3
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by: jaymailsays
on: 20/01/2019 | 16:37 edited: 20/01/2019 | 16:45

The Content page gives out a confusing picture on whether you can report your phone/device lost or stolen without reporting the sim as well. (For those that did a quick sim swap)

https://giffgaff.com/support/lost

 

You can report the (IMEI) device/phone here

https://support2.giffgaff.com/app/ask/Phones/Place-or-remove-an-IMEI-bar/form

 

Without the need to report your SIM!

 

Lost your Phone & SIM?

Let's see which of these best describes you:

Lost both my phone and SIM card

You've lost your phone and you want to bar your phone and SIM. This will block your phone being used on any network in the UK. If you find your phone again, you will need to contact an agent to get it unlocked.

Bar my phone & SIM

Lost my SIM card only

You've only lost your SIM and want it barred.

Bar my SIM only
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Message 1 of 4
by: kathleen414
on: 20/01/2019 | 16:52

@jaymailsays 

The whole set up needs looking at and hopefully the discussion here will accelerate this

 

Message 2 of 4
Highlighted
by: bobrobinson
on: 20/01/2019 | 19:14

Hiya @jaymailsays

I totaly agree with you.

There is another thread going on at the mo.

And there is also a link inthe labs to only report your phone lost.

Please take a look.

https://community.giffgaff.com/t5/Contribute/Security-Replacement-SIM-Next-Step-Next-day-Guaranteed-...

Bob

If you scroll down the page it will give you the link for the idea in the labs

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Message 3 of 4
by: ray2
on: 21/01/2019 | 14:48

Nice one @jaymailsays

 

It's good things are being picked up now and can be added sepecially before it all gets shifted across to the new platform,i just hope vanilla is clear and simple to use.

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Message 4 of 4