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Data Usage count being inaccurate?

Started by: glaswegianeric
On: 10/01/2019 | 16:16
Replies: 6
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by: glaswegianeric
on: 10/01/2019 | 16:16

Just received the monthly usage email from giffgaff. 

 

Compared that to what I see in the app/dashboard to find the difference in numbers to be quite significant.

 

Are there any bugs somewhere needing to be squashed?

Screenshot_20190110-161058_1.png

 

Screenshot_20190110-161142_1.png

 

 

 

Message 1 of 7
by: alanjury
on: 10/01/2019 | 17:05

@glaswegianeric

Could it be that they are referring to two different periods? Maybe the email refers to a whole month (up to the email send date, maybe?) and the dashboard shows the current position, ie the usage since the start of your goodybag, possibly less than a month?

Message 2 of 7
by: glaswegianeric
on: 10/01/2019 | 17:13
@alanjury

That makes absolutely zero sense.

"Here's your goodybag that runs from 13th to 12th, you've used 21.74GB but guess which period we are referring to"?
Message 3 of 7
by: alanjury
on: 10/01/2019 | 17:58 edited: 10/01/2019 | 18:00

Makes sense to me, @glaswegianeric. My last usage email told me that it was reporting on ‘the last 30 days’. No guessing ‘which period we are referring to’ was required.

Message 4 of 7
by: glaswegianeric
on: 10/01/2019 | 18:41
@alanjury if this makes sense, it's a loosing battle for me then
Message 5 of 7
by: glaswegianeric
on: 10/01/2019 | 20:22

Funny that the giffgaff email tells me that I've chosen just the right goodybag for my usage pattern. If you believe that my usage was over 21GB (as per email) that would be true, but if you believe the dashboard, and I've only used just under 19GB, with 2 days to go till my next goodybag, this advice is obviously poor. 

 

 

Message 6 of 7
by: alanjury
on: 10/01/2019 | 20:33

@glaswegianeric wrote:

...but if you believe the dashboard, and I've only used just under 19GB, with 2 days to go till my next goodybag, this advice is obviously poor. 

 

Well, that depends on how much data you use in the next two days! Smiley Wink

Message 7 of 7