@smithster225225 im happy with my payback however i agree with you ive been fairly active got plenty of kudos and even got a new best answer last month i was less active snd got more payback
So im confused with how payback is paid.
essie112mm if giffgaff remove payback ppl will leave and giffgaff would have to reduce the rates and come up with other incentives for ppl to stay
It's Money for Nowt. So am Happy
@bluenose55 its not money for nowt.
Giffgaff is online only what members do is provide free customer service
If giffgaff had proper customer service they would have to hire more staff
Giffgaff saving millions by not hiring staff for customer service and give a fraction back as payback for customer support members provide so its not for nothing we are doing giffgaffs job for them.
The method of calculating Payback is not available to members as it could lead to gamemanship.
However the ratio of Best Answers to Posts is a big factor taken into account.
@4128334 thats my point i post frequently gets kudos and this month a new best answer yet low payback this month
Last month i posted less yet got more payback.
I have always been very happy with my payback. October was a particularly good month in the reward I received, however I do feel it reflects the time I put into posting.
Agents would have a lot more queries and complaints to reply back to if it wasn’t for a lot of users helping in the forums.
I also think some users go above and beyond to help. If they gain a bonus for doing so, so be it.