Hi @doricom, thanks a lot for sharing! This has been coming up before as you mentioned, we're working on how to solve it.
You said that "A sms informing about that would also be helpful" – do you mean you'd like to get an sms warning before your goodybag is completely out of data? Or have you not received an SMS at all?
I meant that I would like to get a sms that says something like “Your credit is now being used for data”
Nevermind, just checked my messages history and realised that I have received a smiliar sms.
I have on occasion run out of data and been very grateful when when the free data kicked in, the messages advising of low data are useful. Generally I have run out/low on data because I have been away from home for a while (we're caravanners and retired!) I do try to choose an appropriate goody bag depending on our travel plans. Personally I would be happy if a new goody bag could automatically start when out of data.
I have listed my answers below, forgive me if its not formatted correctly as im answer while on mobile.
When I did have the goodybag, it was a text message that prompted me. Its the 1GB extra one hehe. It was really good.
Yea it was fairly good, however giving a prompt that a upgrading a goodybag next month might be better for the person.
Yep it happened quite few times and it made me feel i was being informed
Yep, it allowed me to reduce my data usage by using wifi more often (however i am connected to wifi 60% of time, through different hotspots)
The ideas has suggested before
Yea i would be more than happy to tale part in chat over the phone
I've found it very frustrating to have run low on data, but having plenty of texts and call minutes, not wanting to start my next goody bag earlier. It's a waste if money when your watching the pennies.
Whilst I was away in 2018, in the UK, I had to use my data if the WiFi connection was very weak whereever i was, hence I ran out.
I didn't receive a text to alert me to the fact it was getting low.
I use my data a fair bit when I use my sat nav and have to ensure I have enough data to cover my journey after that happening.
I had alot of problems with data connection on holiday last year and I was ready to move providers when I got back home.