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[EDIT] Removal of reference to gigabags required

Started by: figment_uk
On: 11/07/2018 | 10:48
Replies: 6
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by: figment_uk
on: 11/07/2018 | 10:48 edited: 11/07/2018 | 10:55

@antonlg

 

 

https://giffgaff.com/sim-only-plans

 

gigabags.png

 

 

 

https://giffgaff.com/buy/goodybag

 

gigabags.png

 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
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by: antonlg
community giff-staffer

on: 12/07/2018 | 15:59
@figment_uk, it should be updated now.

We still have a list of articles mentioning gigabags which will be updated in the next days.
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by: antonlg
community giff-staffer

on: 11/07/2018 | 11:29
Cheers @figment_uk! Flagged, on it Smiley Happy
Message 2 of 7
by: figment_uk
on: 11/07/2018 | 11:50 edited: 11/07/2018 | 11:59

@antonlg

 

KB articles: 

https://community.giffgaff.com/t5/Getting-started/What-s-the-best-plan-for-me/ta-p/6573520

https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing...

 

I will add to this if/as I find more

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 3 of 7
by: antonlg
community giff-staffer

on: 11/07/2018 | 14:12
@figment_uk - the KB is updated. I'll wait for an update from the content team as well.
Message 4 of 7
by: figment_uk
on: 12/07/2018 | 08:46

@antonlg

 

First of the two KB articles linked above has not been done or is still pending publication. 

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 5 of 7
by: figment_uk
on: 12/07/2018 | 15:40

@antonlg

 

I've just noticed some errors in the first of the two KB articles., in the section headed "What are the different tariffs?"

 

  1. In the goodybag column it states "To check how many minutes and texts you have got left dial *100#7 (more info)"  *100*7# does minutes, *100*5# does texts (NB these codes are only relevant for £5 and £7.50 goodybags)

  2. Under that table it states "You can only buy one goodybag each month, so you need to wait for your current 'bag' to expire to be able to buy a new one."   No mention of 'start early' (although this is mentioned later in the article)
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 6 of 7
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by: antonlg
community giff-staffer

on: 12/07/2018 | 15:59
@figment_uk, it should be updated now.

We still have a list of articles mentioning gigabags which will be updated in the next days.
Message 7 of 7