Knowledge Base
Community

[ERROR] Recommended goodybag SMS

Started by: figment_uk
On: 19/07/2018 | 18:45
Replies: 3
Reply

by: figment_uk
on: 19/07/2018 | 18:45 edited: 19/07/2018 | 20:51

 

 

At least one of the SMS messages sent to members two days before their current goodybag expires has an error, and includes a recommendation to buy the "50 Goodybag"

I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 1 of 4
by: persco
on: 19/07/2018 | 19:40 edited: 19/07/2018 | 19:41

Just answered to one on twitter as wel

F5799359-238C-4A5A-8BC6-0C9F7A3BB56F.jpeg

 

Please do set BEST ANSWER for posts that help you. Get a free giffgaff Sim
Message 2 of 4
by: antonlg
community giff-staffer

on: 19/07/2018 | 20:29
Cheers @figment_uk. Tagging @chris_j_b here as well.
Message 3 of 4
Highlighted
by: chris_j_b
handy giff-staffer

on: 19/07/2018 | 22:06

Thanks for flagging @figment_uk

 

Not sure what’s gone on there, something is definitely not right. I imagine it’s an issue with the copy formatting for the title of the goodybag.

 

I’ll get this looked at first thing tomorrow and fixed before we send any more. Thanks! 

Message 4 of 4