A few days ago I logged into an account which I top up for a minor. For the first time in 5 years it had payback and I wanted to select the charity option for the points.
I don't know what made me do it, but I then logged into my own account to see how many points I had and check that I still had the selection for payment of points that I wanted - and discovered that none was selected. I wasn't very amused by this discovery, because had it not been for points on the other account I would not have realised and the money would have rolled over. In all the time I have received payback I have never changed my choice and I don't think that giffgaff should be doing it for me. Once an option has been saved that should be it, otherwise what's the point of a "save" option? And frankly it's an intrusion into my account settings without permission.
So, giffgaff, please stop it. Once a member has selected a method of payback it shouldn't change without permission.
EDIT: See Alex's post for explanation of the issues reported in this thread
Once Payback has been taken and your account is back to zero I think it is reset because you need a minimum of 1000 points to be able to select PayPal.
So once you get 1000 points again in the next points collection period have to re select PayPal again.
Just to be clear on this :
A previous selection should in my view remain the one of choice unless the points accrued fall below the threshold, in which case an email should ping out automatically informing the member that their points total does not currently meet what is required for PayPal and they should consider making an alternative selection.
Edit @freedmaniac I advise you to check your selection as you could end up with nothing.
We’ve always had to reselect each cycle as far as am aware. Did you select this cycle and got diselected? If so then that’s an idea. If not then not sure what happened.
Mine has stayed same since I selected. Agents can check this out for you to see timelines of edits to payback selection.
I for one would rather select every cycle.