Happy Tuesday folks,
Here in the Digital Foundations team, we’re looking at improving payment errors within the top up journey and how we handle them. As we believe we can offer our members a better experience.
While we’re busy looking at the code, we’re also looking at the messaging that we present our members who experience a payment error.
Below we’ve mocked up some improved error messages for certain scenarios, and we’d love to get your thoughts.
Your card has been declined
A processing error has occurred.
Looking forward to hearing from you
The new ones looks better to me,much more straightforward and gives the option to try again.
There's a problem with the wording though that jumped off the page at me,you've blindly assumed that all members use debit cards and so it says "your bank" but with many members using credit cards it should say "your card provider".