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[Finished] Quickie consultation - early credit Payback

Started by: t_will
On: 15/11/2018 | 16:49
Replies: 79
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by: t_will
community giff-staffer

on: 15/11/2018 | 16:49 edited: 16/11/2018 | 20:31

Hi folks!

 

Very quick one here - we've had something that's come up I wanted to run by you all before it's too late.

 

Because of some emails we've got to send around the same time, we can't run the charity vote the day that we were planning to, because we've got a limit on the amount of emails we can send at once. We also want to give the charity vote time to breathe so that we're not pulling people in two directions.

 

That means that the charity vote would start a little later than planned, and we'd need to extend the deadline to give people enough time to vote. Even though we get the vast majority of votes within a day of people receiving the email, it's really important to make sure there's enough breathing room for people who aren't able to vote immediately. Unfortunately, we've got a challenge from the other end - we want to finish voting before the selction period closes, so people can choose to donate if it's a charity they particularly care about.

 

 

Put simply - we were wondering how you'd feel if, this December, we did away with the early credit payout. Traditionally, there's a window a week before everyone gets paid, where if you've already selected credit, you get it a little early. We're suggesting that instead of that two-tiered system, everyone gets paid at the same time. That means that all of those timings can be extended and that everyone can get their votes in, and it should also fall at the right point so people know exactly how much Payback they have to donate.

 

What do you think? Ideally we'd like to have consensus (or as close as we can get!) before the end of Friday on this so we know where we are. Let me know your thoughts Smiley Happy

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Message 1 of 80
by: rickvigorous
on: 15/11/2018 | 16:51
I am Ok with that. I always take cash anyway Smiley Happy
Message 2 of 80
by: jokeyboi77
on: 15/11/2018 | 17:14

I can't see an issue with members waiting a few days more, even if we have to move the whole system back a few days @t_will

Message 3 of 80
by: andy69
on: 15/11/2018 | 17:20
Would prefer early credit as per normal.
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Message 4 of 80
by: basil1921
on: 15/11/2018 | 17:21
As we aways seem to have to wait anyway, never know when we are or have been paid, and Paypal is not very efficient... I suppose so.
Message 5 of 80
by: z201205
on: 15/11/2018 | 17:23
Prefer early credit to exchange for goodybag.
Message 6 of 80
by: eldee
on: 15/11/2018 | 17:25
As long as it really is just a few days and doesn't drag on. 😊
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Message 7 of 80
by: t_will
community giff-staffer

on: 15/11/2018 | 17:26
So to be clear, you'll still be able to get credit, you just won't be able to get it before everyone else Smiley Happy
giffgaff Community Rewards and Recognition specialist
Feeling chatty? You can send me a message and we'll get rolling. Need a topic? Try here.
Message 8 of 80
Highlighted
by: joannawaters48
on: 15/11/2018 | 17:28
Perhaps fixing a recognised date is the way forward sow e all know what we are looking out.
Thanks
Message 9 of 80
by: lyngaw
on: 15/11/2018 | 17:30
Ok with that .
Message 10 of 80