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Giffgaff - first mistake

Started by: mountainman101
On: 26/03/2010 | 11:32
Replies: 18
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by: daveysludge
on: 27/03/2010 | 14:07

"She's getting texts from GG?"

 

Yeah, she's on GG, but I fail to see why she is being spammed to read some pointless e-mail!

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Message 11 of 19
by: trick202
on: 27/03/2010 | 14:08

?

 

Sounds weird.

 

Is it some kind of activation email she needs to action?

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Rich
@trick202
http://gplus.to/trick202
Message 12 of 19
by: daveysludge
on: 27/03/2010 | 14:12

No, shes fully paid up GG user...

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Message 13 of 19
by: trick202
on: 27/03/2010 | 14:16

I don't think I've ever read about that problem before. Has she tried texting STOP?

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Rich
@trick202
http://gplus.to/trick202
Message 14 of 19
by: daveysludge
on: 27/03/2010 | 14:33

Apparently the e-mail GG sent to her 'bounced back'

 

I don't know why GG has to bombard people with texts & e-mails like they do, it's just annoying!

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Message 15 of 19
by: ncampbell
on: 27/03/2010 | 16:25

Hi mountainman101,

 

I have checked up on this today from our billing reports and can confirm the 28p charge. This has now been refunded to your account and appologise for the inconvienience caused.Smiley Happy

 

 

Nigel Campbell
giffgaff Advisor

Yes..I'm here to Help!!...

If you've asked a question, mark the best answer as 'Accepted solution'. This lets everyone know you're sorted - It also gives kudos to the giffgaffer who helped you. Nice!
Message 16 of 19
by: vincent
former giff-staffer

on: 29/03/2010 | 09:53

 


@daveysludge wrote:

"She's getting texts from GG?"

 

Yeah, she's on GG, but I fail to see why she is being spammed to read some pointless e-mail!


 

 

Hi daveysludge,

 

How many texts are we talking about? And would you be able to tell me what they say?

 

Cheers,

 

Vincent

Follow me on Twitter: http://twitter.com/VincentBoon
Message 17 of 19
by: daveysludge
on: 29/03/2010 | 11:17

She's had 5 in the past 2 weeks, all containing the following:

 

"Hi, we've recently tried to contact you via email but it bounced back. Please check your giffgaff email - we don't want you to miss out on important info!"

 

She doesn't have an e-mail account anymore though(I think she lost her password to be honest)

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Message 18 of 19
Highlighted
by: vincent
former giff-staffer

on: 29/03/2010 | 15:17

 


@daveysludge wrote:

She's had 5 in the past 2 weeks, all containing the following:

 

"Hi, we've recently tried to contact you via email but it bounced back. Please check your giffgaff email - we don't want you to miss out on important info!"

 

She doesn't have an e-mail account anymore though(I think she lost her password to be honest)


 

 

I'm assuming you've set it up for her? She's getting these text messages and would be getting an email from us if the address was correct, because she's opted in for us to contact her.

 

To stop these text messages and/or emails coming into her account, she simply need to opt out.

 

So she (or you) needs to log onto her account and go to 'My giffgaff' and then to 'My Details'. There the last option is 'Contact Permissions'. Simply untick these. 

 

Cheers,

 

Vincent

Follow me on Twitter: http://twitter.com/VincentBoon
Message 19 of 19