And, out of curiosity, what's with the need to be a giffgaff apologist? What's in it for you? Brownie points?
probably the same as what is in it for accusing a company of scamming to make to for not reading information that would have advised you of a price change?
I think there is a legal requirement to inform everyone of price changes 30 days before they happen.
If giffgaff are saying that "We posted a message on our forum! That's enough!", then it needs to be looked into.
The problem is I don't know if that applies to PAYG as it does to contracts.
I'd advise raising a case with the agents but I doubt you'll get anything from them.
I've had the folks check into our email campaigns, and I can confirm that @hyodirect, we emailed you directly on June 11th to let you know that the change was coming and what it would mean for you. The subject line was "We’re boosting your goodybag to 20GB full speed data" - everyone who would be affected by the change was emailed with a message that covered their specific situation.
It's worth checking the email address in your account is up to date and correct, as that's the address we send it to - if it's not one you check regularly then it's worth considering changing it so you don't miss out on these updates.
@t_will, I do not understand why as a service provider you do not send text outs on such a big change. Surely that would be standard procedure?
Especially considering that more or less every single email from giffgaff is filled with junk, just to remind us that the company exists, or a confirmation email when you purchase your goodybag.
I get text outs for things of much less significance: "Get your skates on. Give a friend a giffgaff SIM and you'll grab a £10 bonus credit when they activate."
Now that I have a grasp of the full picture I am feeling a little more content. Just a little stunned that a service provider will not text when they have a relatively dramatic change of scheme, yet will text little promotional bonus's now and then. Perhaps it is something that should be considered?
That said, thank you for your response and clarification.
giffgaff alway notify by email and/or SMS.
From the announcement about these changes:
and from the Terms and Conditions, which also tell you that changes will be posted on the website: