I've been a giffgaff customer for years and I've been happy with their service and 'fairness', until now.
The EU introdruced rules so that phone companies can't rip off their customers within the EU. Let's be honest, they really did rip people off before the rules came in, even giffgaff.
Well, it seems there is a bit of a loophole allowing giffgaff to continue to rip customers off.
If you are in country outside of UK, but within the EU, then calls and texts to other EU countries are included in your goodybag allowances.
BUT, if you are in the UK, then calls and texts to other EU countries are charged and not included!
So it's cheaper to use your phone abroad, within the EU and outside of the UK!
What a complete and utter conjob. They really are taking us for a ride and taking advantage of the massive loophole allowing them to do that. Just like every other company, giffgaff have no conscience or concern for their customers, they are literally taking the ....
Shame on them and their greedy corporate disgusting behaviour.
@foonle The EU regulations mandate that you should not be charged extra for using your phone in the EU and this is the case. However when you're not roaming in the EU but are in your "home" country then the EU regulations do not apply.
giffgaff have always charged from your credit for international calls and texts (including to EU countries) and this hasn't changed as these charges do not come under the EU regulations.
See here for more detail Key info for roaming in the EU and selected destinations
Loophole = inadequacy in the law or a set of rules.
There are 28 countries in the EU. If I am in 27 of them, calls and texts to any of the 28 are not charged extra.
If I am in 1 of the 28, i.e.the UK, calls and texts to other EU countries are charged extra.
That's a big inadequacy in the law. There's no excuse for it other that 'EU regulations mandate' and greed.
Any thoughts on this particular issue?
**post edited by an educator**