@glaswegianeric Here's a challenge for you. The next time you contact the complaint's agent tell them you withdraw your consent for the sharing of your mobile number with third party payforit merchants, make it clear that any reasonable time limit you grant them is non negotiable and any funds withdrawn from your balances by these merchants will be fraudulently obtained after the expiry of your notice to them.
Worth a shot!
The difficulty is that they, giffgaff, will claim that payforit is not a third party and they may be right.
I've been caught out by the payforit sting in the distant past so I generally use an encrypted browser app that hides your identity from merchants and will generally keep you safer.
I shouldn't have to do so but for now I do.
A challenge for me? I didn't realise I was the only one that got scammed courtesy of a scammer, Payforit and my mobile provider.
@glaswegianeric but you are challenging the right, under GDPR for Telefonica (giffgaff)to use your mobile number? If so, withdraw your consent, see what they say.
The Mail on Sunday has used their newspaper and online influence for over a year, to vigorously campaign for payforit reform, without much success. Usually Regulators run scared when they are exposed in this way, not this time.
So after some considerable time of silent treatment (since before Christmas), giffgaff replies me with "
I can confirm that I have now received an update from our technical team.
They have confirmed that the premium rate bar on your account has been set up correctly and should therefore be working as normal. They have turned this off and on again to ensure that this is the case."
OK, I've asked them n-teen times that I want for them to confirm that Payforit/Charge to Bill will also be barred and I repeat myself once again:
"Could you please confirm that by premium text bar "working as normal" your Technical Team means that all Payforit/Charge To Bill charges are also completely blocked and I would not be able to incur them no matter what I do unless I specifically turn off the aforementioned Premium Rate bar on my giffgaff account?
Since it has been a while, I take a precaution to remind your Technical Team once again that it is the Payforit/Charge to Bill charges that are of my main concern. I told giffgaff that since the beginning and the reply was (now for the second time and "from the horse's mouth", i.e. Technical Team) that the aforementioned bar would block them as well. As my own experiment and that of others customers suggested that the Premium Texts Bar doesn't block Payforit/Charge to Bill charges, I kindly ask your Technical Team for the very final confirmation before I start conducting any more experiments."
The reply to that was:
The Premium Rate bar is to block premium rate services and as such; it should prevent any premium rate charges from being incurred going forward. As advised initially, this would not stop any subscriptions you have already been signed up for.
As the PayForIt/Charge to Bill is used for Premium Rate Services this should be barred by the service on your account, but it will not stop charges for a service you have already signed up for."
Basically, they are insisting that the Payforit/Charge To Bill charges are also completely blocked with their Premium Bar, and that's from the Technical Team now I take it.
A quick experiment with TFL shows that but of course they don't get blocked:
Now, if someone from the first line of support tells wrong info about the product that they provide support for, it's not acceptable but unlikely to be malicious.
But surely when the same info comes from a Tech Team and it is known to be wrong, it can't be because of lack of knowledge this time, can it?
@glaswegianeric In your, almost unique correspondence I would reply to them, along the lines of:-
"Fantastic, you have confirmed that you will indemnify my airtime balance, by replenishing any of my credit wrongly deducted by a pay for it merchant."
@glaswegianeric putting them on notice that they should refund you rather than the merchant, saves you from doing the work. They say the have blocked payforit subscriptions and you are entitled to rely upon that.
tfl is not strictly premium rate is it?
I understand their service is run by O2 and not necessarily payforit.