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Glitch?

Started by: natty_noo
On: 04/08/2018 | 20:52
Replies: 13
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by: natty_noo
on: 04/08/2018 | 20:52

I'm being shown as offline when i'm very obviously online. Is this a glitch?

 

Screenshot_2018-08-04-20-46-04-1.png

 

 

 

Message 1 of 14
by: tazzy19
on: 05/08/2018 | 07:50

@natty_noo

I find it happens regularly when having several tabs open on the site,  reading one, replying in another.

The answer seems to be to stop multi tasking when on giffgaff Smiley LOL

Message 2 of 14
by: shabazmoqsud
on: 05/08/2018 | 11:18

@natty_noo @tazzy19 that happens to me to on a regular basis.  I have to logout of the app and log back in that normally fixes the issue.

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Message 3 of 14
by: isabel1066
on: 05/08/2018 | 12:05
i have had no problems but i am on a pc.
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Message 4 of 14
by: natty_noo
on: 05/08/2018 | 13:46

@tazzy19 wrote:

@natty_noo

I find it happens regularly when having several tabs open on the site,  reading one, replying in another.

The answer seems to be to stop multi tasking when on giffgaff Smiley LOL

I can understand how that might happen, but i was using the same tab when i noticed the glitch as to when i was posting.

 

It's ok this morning though, atm that is.

Message 5 of 14
by: frenchielove
on: 05/08/2018 | 14:28

Mine is doing it now @natty_noo and I am on my ipad? 

Message 6 of 14
by: natty_noo
on: 05/08/2018 | 16:42
@frenchielove

It's been ok each time i've logged in today, i'm showing as online right now.
Message 7 of 14
by: clikasarus
on: 07/08/2018 | 09:35
Hi @natty_noo you are not on your own it happens to me regularly I just log back in and its sorted it may be a glitch ?
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Message 8 of 14
by: pault1974
on: 07/08/2018 | 09:46

Happens to me as well.

 

I suspect that the status indicator is take from your login for the account pages and not the community.  When you first login and spent a bit of time on the community your session for the accounts pages will expire and you will be logged out (of the accounts pages) - which will cause the status indicator on your profile page to show you as offline.

 

Of course I may well be wrong and probably are wrong.

 

Perhaps @alex_w can shed some light on this?

 

 

Message 9 of 14
by: alex_w
community giff-staffer

on: 07/08/2018 | 09:59

That indicator only references your online status on the community. I can think of a few reasons why it might show incorrectly - the main one being that it pulls the on/off status using APIs but under some circumstances it can pull cached information instead of current information. In such situations, logging out/in can help, as can simply waiting a few minutes to see if it updates.

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Message 10 of 14