I do think that Giffgaff should make some sort of gesture of goodwill to those of us that have been affected all day by the service outage, in a similar way to the obligation upon utility companies to pay compensation for outages. I'm disappointed to see all the childish comments, and mockery on this forum of those making such requests.
Not a single e-mail to explain what's going on is disappointing to say the least! Shouldn't be up to media organisations to explain what's happening with giffgaff service. They should remember the many members who don't congregate these messaging forums and communicate via different methods.
Same for me .... just seemed it was the data, was about to change settings/do sim swaps and all sorts until a few family members on giffgaff said the same too .... that's when I decided to leave well alone ..., as time went on .... realised it was the calls too that were a bit hit and miss .... then the texts were too.
You can always head to the giffgaff forum index here https://community.giffgaff.com/t5/custom/page/page-id/ForumIndex and click on 'service updates' or 'announcements' for the latest on the giffgaff network (providing you have wifi if the mobile data is off)
Yes. I appreciate the team were busy, but a simple e-mail acknowledgement sent to customers I would have thought would have been the first thing to do. I've had several silly emails from Giffgaff today due to my posting here... apparently after 9 years I've earned "beginner status!" But still no service email!
@thislife yes they could have pinged an email, A beginner? 😂, I think you've been here from 'the beginning'