Knowledge Base

Help with meaningful payment error messages (workshop)

Started by: jas215
On: 16/01/2019 | 13:11
Replies: 9

by: jas215
handy giff-staffer

on: 16/01/2019 | 13:11 edited: 17/01/2019 | 18:12

Howdy folks


A group of us on the Digital Foundations team are exploring payment errors.


Currently, we are focusing on error messages and would like your help.


Please, let us know which message you would prefer in this quick survey.


Thanks for your help.


Message 1 of 10
by: gizzblue
on: 16/01/2019 | 13:50
@jas215 hi. .. im unable to open form despite being signed into Google and giffgaff.
Message 2 of 10
by: jas215
handy giff-staffer

on: 16/01/2019 | 14:31
Sorry about that @gizzblue - My bad

I've updated the link in the post. It should be working now.

I've include the link here for you just in case

Thank you for your help
Message 3 of 10
by: giffgaff20147
on: 16/01/2019 | 14:41


Done it happen when we get vanilla you won’t need them

Message 4 of 10
by: bad_at_pool
handy giff-staffer

on: 16/01/2019 | 14:57
This is for payment errors and the move to vanilla will have no effect on these.
Message 5 of 10
by: jas215
handy giff-staffer

on: 16/01/2019 | 15:31
Thanks to everyone that responded.

The link is now closed.

Keep an eye out for found two
Message 6 of 10
by: kmichael
on: 16/01/2019 | 16:39

@jas215  Hey, Why was it available for such a short period?  Don't you need a representative number of responses to make informed decision?

Get a free giffgaff Sim with £5 credit
Message 7 of 10
by: b_richards
on: 16/01/2019 | 16:44
These surveys are opened and closed very quickly, is there a specific reason for it?
Message 8 of 10
by: shabazmoqsud
on: 16/01/2019 | 20:18

@jas215 i am not able to vote as survey no longer available.

Get a free giffgaff Sim
Message 9 of 10
by: jas215
handy giff-staffer

on: 17/01/2019 | 09:06
Hey @kmichael, @b_richards @shabazmoqsud

We're working on quick prototyping, to see if we are heading in the right direction. We're only opening the surveys for a short period of time to get insight so that the team can gauge if the work they are working on is heading in the right direction.

Fret not, as I sure there will be more short surveys a down the line.
Message 10 of 10