Knowledge Base

Helper's Refresh Session: Roam Like At Home

Started by: h_henna
On: 09/10/2018 | 11:04
Replies: 13

by: h_henna
community giff-staffer

on: 12/10/2018 | 15:01

Hey @giffgaff20147


That's correct. Members that don't have enough UK usage  will get a 14 days grace period and if they fail to provide UK residency the eligibility status will be turned OFF. It's important to remember that members will only be entitiled to a grace period once.


Message 11 of 14
by: giffgaff20147
on: 12/10/2018 | 15:11


Thanks for responce that makes it easy to explain to members 

Message 12 of 14
by: h_henna
community giff-staffer

on: 22/11/2018 | 09:59

 Hey Folks,


Just a quick one from me today.


We've made some changes to our Fair Use Guidelines by slightly increasing the number of days members can RLAH for to 63 days within a 4 month period. As before, members will receive a notification 14 days prior to the end of the period to remind them that, should they continue to use our services abroad (and have failed to otherwise show the required links to and usage in the UK) they will be charged at the higher rates set out in our Fair Usage Guidelines.




Message 13 of 14
by: woodyuk
on: 22/11/2018 | 11:25

@h_henna then giffgaff are breaching the EU regulations for 2 reasons:-


1,there can't be a fixed number of days that members can RLAH,it must be based on their time spent abroad AND their usage abroad during any 4 month period which makes a fixed 63 day limit illegal.


2,the warning giving the 14 days notice of withdrawl of RLAH must be sent when the member reaches the limit,giving them a further 14 days to return to the UK.




The general rule is that as long as you spend more time at home than abroad or you use your mobile phone more at home than abroad you can roam at domestic prices when travelling anywhere in the EU. This is considered a “fair use” of roaming services. In order to determine if this is the case, your operator may check your roaming time and consumption over the last four consecutive months or longer.


If, during this time window, you have been more abroad in the EU than at home AND you have consumed mobile services more abroad in the EU than at home, your mobile operator can contact you and inform you that you may be subject to small charges if you continue to stay abroad. If, within two weeks from the moment you receive a warning, you re-establish prevalent home presence or consumption, no charge will apply. Otherwise, your operator may start applying the small charges (see also question 21) to your roaming consumption from the day of the alert onwards. Therefore, as long as your operator has not contacted you while abroad, you can roam like at home without any worries.


is from section 17 of the regulators website which I'll link to below but you'll notice that the limit must be based on time spent abroad AND usage meaning that someone who uses their phone a lot at home but very little abroad for instance could well RLAH for 90 days before reaching the FUP plus you'll also note that the 14 day notice must be sent when the limit is reached.


Message 14 of 14